Enrich Business Collaboration Through a Unified Workspace DALE BRISTOW RM, CISCO COMMERCIAL CENTRAL BUSINESS APRIL 2008 RScotland – Customer Seminar Series © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1 “We believe that the network is becoming the platform for all forms of communications and IT. The role of the network builds on the end-to-end and architecture- based differentiation that we have been investing in for many years.” John Chambers, President and CEO SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2 Today’s Business Environment SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3 21st Century Business Imperatives New Work and Communications Model Anytime, Anywhere, Speed and agility required Access and to be competitive Availability Blurring of Continuity and Compliance Collaborative Work and no longer nice to haves Communities Free Time Innovation is a key driver of business performance Green business practices Travel/ becoming mainstream Built-in Commuting Resiliency and Reduction Compliance Programs SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4 Global Trends Driving Business Change Global Mobile Communication Complexity Virtual SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5 The Problem: Complexity Impacts Efficiency Impacting the Top and Bottom Lines 22% of Organizations Experience Delays & Missed Deadlines EmployeesMonthly Are UnableDue to to Ineffective Reach Co-workers Communications on First Try… Employees Have36% to ofUse Employees Multiple36% MethodsAre Daily Unableof toReaching Reach Co-workers… Employees Increasingly52% Daily Mobile… EmployeesCommunication Have27% to Traveling Use Co-workersDevices Multiple Once and onMethods aApplications the Month Firstof on TryReaching Average Proliferating Co-workers…… 6.4 Types of Communication Devices 52% of EmployeesEmployees Must Use Increasingly52% Multiple Daily Communication Mobile… Methods Communication27% Traveling Devices Once and aApplications Month on Average Proliferating… 6.4EmployeesTypesDaily of to Communication IncreasinglyReach Co-Workers Mobile Devices… Communication27%Employees Traveling Devices IncreasinglyOnce and Applicationsa Month Mobile on Average Proliferating… … 6.4 Types of Communication Devices Communication27% are Traveling Devices andOnce Applications a Month on Proliferating Average … 6.4 Types of Communication Devices DeviceEfficiencyEfficiency Proliferation: Average Business Person uses EfficiencyMore Than 6 Communications Devices EfficiencyEfficiencyEfficiency January 2006 SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6 What Your Business Really Needs More Effective Communications Information Control Technology Solutions Where I am Devices that work together When I want Flexibility to use multiple Single Source for Data, Voice devices seamlessly and Fax Messages Simple access to services Open Architecture SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7 The Cisco Advantage • Industry leader in networking and secure business communications • Integrated, open, comprehensive product portfolio • Award winning, global service and support • Only Cisco can provide a Smart Business Roadmap • Local highly trained and specialized channel partners • Innovative technology development partners SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8 8 15,000,000 Over 15 Million 10,000,000 • More than 50,000 • Communications Cisco Unified Communications customers • include more than 5,000,000 Cisco • every business day Cisco Cisco IP Phones Sold of the last five quarters:displacing over 21,000 TDM phones 3 years+ to ship 1 Cisco Unified SEVT REM 12-05-05 1 year to ship 2shipped over 1 million phones customerseach 8 months to ship 3 - 6 months to ship 4 5 months to ship 5 70% of the Fortune 500 Q1 CY00 …and accelerating! Q2 CY00 Q3 CY00 nd st worldwide Q4 CY00 millionmillion © 2005 QCisco1 Systems,CY0 Inc.1 All rights reserved. rd th million Q2 CY01 th million Q3 CY01 million Q4 CY01 Q1 CY02 Q2 CY02 Q3 CY02 Q4 CY02 ® Q1 CY03 Q2 CY03 Q3 CY03 Q4 CY03 Q1 CY04 Q2 CY04 Q3 CY04 Q4 CY04 Q1 CY05 Q2 CY05 Q3 CY05 Q4 CY05 Q1 CY06 Q2 CY06 Cisco Confidential Q3 CY06 All numbersQ through4 CY Q306 Q1 CY07 Q2 CY07 Q3 CY07 Q4 CY07 ’CY07 9 Cisco Unified Communications: Year In Review WWWW EnterpriseEnterprise VoiceVoice MarketMarket ShareShare • #1 in Enterprise Voice 30% • #1 in Web Conferencing 25% • #1 in Audio Conferencing • #2 in Contact Center 20% • #3 in Unified Messaging Avaya 15% • 50K+ Customers Worldwide Nortel Alcatel 10% Siemens NEC 5% 0% Q205 Q405 Q206 Q406 Q207 Q407 Sources: Synergy Research, Frost & Sullivan, Gartner Dataquest, IDC, Cisco SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10 North America Enterprise (/SMB) Voice Revenues 500 394 357 400 330 302 304 314 303 300 225 228 234 175 200 (in $Ms) 100 0 2Q05 3Q05 4Q05 1Q06 2Q06 3Q06 4Q06 1Q07 2Q07 3Q07 4Q07 3Com Alcatel-Lucent Av aya Cisco Mitel NEC Nortel Samsung ShoreTel Siemens Toshiba Vertical Cisco is the #1 overall voice system Source: Synergy Research, 4Q’CY07 vendor in NA! SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11 What will you see today ? • The Road Ahead for Unified Communications • Using Unified Communication as your Competitive Differentiator. Live Demos • Industry Examples • Tools • Q & A • Telepresence Demo over Lunch SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12 12 Rod Scotland Unified Communications Practice Leader [email protected] Cisco Systems, Inc. SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13 Unified Communications and Web 2.0 Transcend Boundary free UC Frictionless Collaboration Include Extend UC to customers & partners Transform Competitive advantage with UC Wikis, Blogs, Mashups Social Networking Accelerate Face book Extending UC across the business Migrate Legacy to IP Intranets, Email & IM Enable the change SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14 SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 15 Business Environment Is Also In Transition One Time Mobility and Uniformity of Working Consumer Zone, Moments Influence Real-time Experience New and Business Web 2.0 Changing The Continuance Regulations “Millenials” SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 16 Web 2.0 in use @ Cisco - Directory Example SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 17 Customer Viewpoint: IT can no longer operate as a function providing services and system maintenance alone. Today’s IT must create the CompetitiveCompetitive AdvantageAdvantage Or the entire company will be left behind. SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 18 Connecting Users With Applications Eliminating Human Middleware Standards- Cisco Analog Dual Mode IP Phone with Mobile Phone Mobile Data with Cisco IP Based Video Unified IP Phone Phones Browser with Browser Voice Communicator Systems Phone 7985G Effectively Connecting Devices… Seamless Presence/SIP SIP Cisco Unified Communications Network Presence SIMPLE Experience …to Intelligent Services in the Network… Cisco Cisco Cisco Unified Comm Mgr Partner Cisco Cisco Unified Cisco Unified Unified Unified Video- Express/ Cisco Unified Apps Unity Contact Center Comm Mgr MeetingPlace conferencing SRST SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19 Complex Traditional Infrastructure Contributes To These Barriers Multiple Proprietary Networks Mobile managed in isolation Customer Devices SatelliteSatellite Building ATMsATMs && ThirdThird partyparty devicesdevices DishDish Building AutomationAutomation connectingconnecting toto privateprivate networksnetworks Call VideoVideo Center AdvertisingAdvertising POS SecuritySecurity Kiosks MobileMobile EmployeeEmployee DevicesDevices BackBack officeoffice BackBack officeoffice BackBack OfficeOffice ServersServers && LANLAN ServersServers && LANLAN MobileMobile LANLAN VoiceVoice PBXPBX controllercontroller Information islands within each function and application SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 20 The Cisco Intelligent Network Delivers Common Services To All Devices And Applications Single Network Centrally Managed And Secured Mobile VideoVideo Mobile AdvertisingAdvertising CustomerCustomer DevicesDevices MobileMobile SecuritySecurity employeeemployee DevicesDevices POS ATMsATMs && ThirdThird POS Call partyparty devicesdevices KiosksKiosks Center BuildingBuilding AutomationAutomation BackBack officeoffice ServersServers && LANLAN Store Store Unified In-Store Mobility Automation Communications Media Information for Retail integrated across IntelligentIntelligent NetworkNetwork functions and Security, Resiliency, Availability, Flexibility, Manageability channels SEVT REM 12-05-05 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 21 Network Intelligence One Effort! Customer Contact SIMPLIFICATION Voice/Video Scheduling Mail Resources CallManager H.323 Room GK Voice/Video System Voice/VideoGatekeeperGateway Conference/Proxy Resources SEVT REM 12-05-05 © 2005 Cisco Systems, Inc.