Specification BTEC Firsts Edexcel BTEC Level 2 Certificate, BTEC Level 2 Extended Certificate and BTEC Level 2 Diploma in Travel and Tourism (QCF) First teaching September 2010 Issue 4 Edexcel, a Pearson company, is the UK’s largest awarding body, offering academic and vocational qualifications and testing to more than 25,000 schools, colleges, employers and other places of learning in the UK and in over 100 countries worldwide. Qualifications include GCSE, AS and A Level, NVQ and our BTEC suite of vocational qualifications from entry level to BTEC Higher National Diplomas, recognised by employers and higher education institutions worldwide. We deliver 9.4 million exam scripts each year, with more than 90% of exam papers marked onscreen annually. As part of Pearson, Edexcel continues to invest in cutting-edge technology that has revolutionised the examinations and assessment system. This includes the ability to provide detailed performance data to teachers and students which helps to raise attainment. This specification is Issue 4. Key changes are sidelined. We will inform centres of any changes to this issue. The latest issue can be found on the Edexcel website: www.edexcel.com References to third party material made in this specification are made in good faith. Edexcel does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.) Authorised by Roger Beard Prepared by Julie Perkins All the material in this publication is copyright © Edexcel Limited 2011 Contents BTEC First qualifi cation titles covered by this specifi cation 1 What are BTEC Firsts? 2 Edexcel BTEC Level 2 Certifi cate – 15 credits 3 Edexcel BTEC Level 2 Extended Certifi cate – 30 credits 3 Edexcel BTEC Level 2 Diploma – 60 credits 4 Key features of the BTEC Firsts in Travel and Tourism 4 Rationale for the BTEC Firsts in Travel and Tourism 4 National Occupational Standards 5 Rules of combination for Edexcel BTEC Level 2 First qualifi cations 6 Edexcel BTEC Level 2 Certifi cate in Travel and Tourism 7 Edexcel BTEC Level 2 Extended Certifi cate in Travel and Tourism 8 Edexcel BTEC Level 2 Diploma in Travel and Tourism 9 Assessment and grading 10 Grading domains 10 Guidance 10 Calculation of the qualifi cation grade 11 Quality assurance of centres 12 Approval 12 Programme design and delivery 13 Mode of delivery 14 Resources 14 Delivery approach 14 Meeting local needs 15 Limitations on variations from standard specifi cations 15 Additional and specialist learning 15 Functional Skills 15 Personal, learning and thinking skills 15 Access and recruitment 16 Restrictions on learner entry 16 Access arrangements and special considerations 16 Recognition of Prior Learning 17 Unit format 17 Unit title 17 QCF level 17 Credit value 17 Guided learning hours 18 Aim and purpose 18 Unit introduction 18 Learning outcomes 18 Unit content 18 Assessment and grading criteria 19 Essential guidance for tutors 20 Units 21 Unit 1: The UK Travel and Tourism Sector 23 Unit 2: Understanding Customer Service in Travel and Tourism 35 Unit 3: Understanding the Nature and Effects of World Travel 45 Unit 4: Development of the UK Travel and Tourism Sector 59 Unit 5: Developing Customer Service Skills in Travel and Tourism 71 Unit 6: UK Tourism Destinations 81 Unit 7: European Holiday Destinations 93 Unit 8: Worldwide Holiday Destinations 105 Unit 9: Holiday Planning 117 Unit 10: Exploring Marketing in Travel and Tourism 129 Unit 11: Preparing for Employment in Travel and Tourism 141 Unit 12: Developing Employability Skills for Travel and Tourism 153 Unit 13: Organising a Travel and Tourism Study Visit 165 Unit 14: Exploring Airports and Airlines 179 Unit 15: Interpersonal Skills for Holiday Representatives 191 Unit 16: Exploring UK Travel Agency Operations 203 Unit 17: Overseas Holiday Operations 213 Unit 18: Introduction to Cruise Operations 223 Unit 19: Planning a Trip to a Visitor Attraction 235 Unit 20: Travel and Tourism Group Project 243 Unit 21: Work Experience in Travel and Tourism 251 Unit 22: UK Visitor Attractions 259 Unit 23: Hospitality Operations in Travel and Tourism 271 Unit 24: Residential Study Visit in Travel and Tourism 281 Unit 25: Principles of Customer Service in Hospitality, Leisure, Travel and Tourism 295 Further information 307 Useful publications 307 How to obtain National Occupational Standards 307 Professional development and training 308 Annexe A 309 The Edexcel BTEC qualifi cation framework for the travel and tourism sector 309 Annexe B 311 Grading domains: BTEC Level 2 generic grading domains 311 Annexe C 313 Personal, learning and thinking skills 313 Annexe D 319 Wider curriculum mapping 319 Annexe E 323 National Occupational Standards/mapping with NVQs 323 Annexe F 325 Unit mapping overview 325 Unit mapping in depth 327 Annexe G 329 Examples of calculation of qualifi cation grade above pass grade 329 Points available for credits achieved at different QCF levels and unit grades 329 BTEC First qualifi cation titles covered by this specifi cation Edexcel BTEC Level 2 Certifi cate in Travel and Tourism Edexcel BTEC Level 2 Extended Certifi cate in Travel and Tourism Edexcel BTEC Level 2 Diploma in Travel and Tourism These qualifications have been accredited to the Qualifications and Credit Framework (QCF) and are eligible for public funding as determined by the Department for Children, Schools and Families (DCSF) under Section 96 of the Learning and Skills Act 2000. The qualification titles listed above feature in the funding lists published annually by the DCSF and the regularly updated website www.dcsf.gov.uk/. The QCF Qualification Number (QN) should be used by centres when they wish to seek public funding for their learners. Each unit within a qualification will also have a QCF unit code. The QCF qualification and unit codes will appear on the learners’ final certification documentation. The QNs for the qualifications in this publication are: Edexcel BTEC Level 2 Certificate in Travel and Tourism (QCF) 500/8019/2 Edexcel BTEC Level 2 Extended Certificate in Travel and Tourism (QCF) 500/8016/7 Edexcel BTEC Level 2 Diploma in Travel and Tourism (QCF) 500/8060/X These qualification titles will appear on learners’ certificates. Learners need to be made aware of this when they are recruited by the centre and registered with Edexcel. Edexcel BTEC Level 2 Firsts specification in Travel and Tourism – Issue 4 – June 2011 © Edexcel Limited 2011 1 What are BTEC Firsts? BTEC First qualifications are undertaken in further education and sixth-form colleges, schools and other training providers, and have been since they were introduced in 1983. Their purpose, approaches to teaching, learning and assessment are established and understood by teaching professionals, employers and learners alike. The BTEC First qualifications within this specification have been revised to fit the new Qualifications and Credit Framework (QCF). As such the revised titles are: ● Edexcel BTEC Level 2 Certificate in Travel and Tourism ● Edexcel BTEC Level 2 Extended Certificate in Travel and Tourism ● Edexcel BTEC Level 2 Diploma in Travel and Tourism. But for clarity and continuity they are referred to generically as BTEC First qualifications, where appropriate and maintain the same equivalences, benchmarks and other articulations (for example SCAAT points) as their predecessor qualifications. The following identifies the titling conventions and variations between the ‘old’ (NQF) and ‘new’ (QCF) specifications. Predecessor BTEC Firsts QCF BTEC Firsts (accredited 2006) (for delivery from September 2010) Edexcel BTEC Level 2 First Diploma Edexcel BTEC Level 2 Diploma Edexcel BTEC Level 2 First Certificate Edexcel BTEC Level 2 Extended Certificate Not applicable Edexcel BTEC Level 2 Certificate BTEC Firsts are QCF Level 2 qualifications designed to provide specialist work-related qualifications in a range of sectors. They give learners the knowledge, understanding and skills that they need to prepare for employment. The qualifications also provide career development opportunities for those already in work. Consequently they provide a course of study for full-time or part-time learners in schools, colleges and training centres. BTEC Firsts provide much of the underpinning knowledge and understanding for the National Occupational Standards for the sector, where these are appropriate. They are supported by the relevant Standards Setting Body (SSB) or Sector Skills Council (SSC). A number of BTEC Firsts are recognised as Technical Certificates and form part of the Apprenticeship Framework. They attract achievement and attainment points that equate to similar-sized general qualifications. On successful completion of a BTEC First qualification, learners can progress to or within employment and/or continue their study in the same, or related vocational area. It should be noted that the titling conventions for the revised QCF versions of the BTEC Nationals have also changed; see within the relevant BTEC National specifications on the website (www.edexcel.com). The QCF is a framework which awards credit for qualifications and units and aims to present qualifications in a way that is easy to understand and measure. It enables learners to gain qualifications at their own pace along flexible routes. There are three sizes of qualifications in the QCF: ● Awards (1 to 12 credits) ● Certificates (13 to 36 credits) ● Diplomas (37 credits and above). Edexcel