WILDLIFE RESERVESWILDLIFE RESERVES SINGAPORE SINGAPORE YEAKBOOK 2016/17 PAGE 1 YEARBOOK 2016-17 WILDLIFE RESERVES SINGAPORE YEAKBOOK 2016/17 PAGE 3 WILDLIFE RESERVES SINGAPORE Wildlife Reserves Singapore (WRS) is the operating arm of Mandai Park Holdings, and is responsible for Jurong Bird Park, Night Safari, Singapore Zoo and River Safari. WRS is dedicated to the management of world-class leisure attractions that foster conservation and research, while educating guests about animals and their habitats. A self-funded organisation, WRS also collaborates with various partners, organisations and institutions aimed at CONTENTS protecting local and global biodiversity. Each year, Jurong Bird Park welcomes over 850,000 visitors, Night Safari 1.1million, Singapore Zoo 1.7 million and River Safari 1 million. Message From Chairman and Group CEO ........................................... 4 Vision, Mission, Core Values and Strategic Thrusts ............................... 6 Organisational Structure ........................................................................ 8 Board, Committees & Senior Management ........................................ 10 Year In Review ..................................................................................... 14 Seeding Mandai’s Future .................................................................... 16 Creating Exceptional Guest Experiences ............................................ 18 Providing World-Class Animal Care .................................................... 24 Playing A Leading Role in Conserving Biodiversity ............................. 32 Journey To Sustainability ..................................................................... 52 Our People .......................................................................................... 56 The Year Ahead ................................................................................... 60 Financial Highlights ............................................................................. 62 Sponsors and donors ........................................................................... 67 WILDLIFE RESERVES SINGAPORE YEAKBOOK 2016/17 PAGE 5 MESSAGE from Chairman & Group CEO in our ‘Heart Service’ training including those for the critically WRS has also established a an array of Volunteer Welfare initiative, while we drew up a endangered ploughshare tortoise framework to drive sustainable Organisations (VWOs). During digital transformation roadmap. and northern bald ibis. best practices in a holistic and the reporting period, 4,405 We plan to leverage on technology structured manner. Now all beneficiaries from 95 VWOs visited and connect people in the digital To cement WRS’ commitment in seafood and palm oil procured our parks and many were engaged space to our in-park experiences. providing world-class care for our by our food outlets comes from by our young volunteers, the The transformation will begin living collection, we embarked sustainable sources. The ‘Go Wildlife Buddies. We are pleased with the implementation of a new on our first animal welfare Green for Wildlife’ communication to have contributed to fostering Experience Management Platform accreditation process conducted by platform was launched to reach the community spirit through this to enhance guest experience the Australian Zoos and Aquariums out to park guests and netizens. To programme offering. at various digital touchpoints. Association (ZAA). Additionally, we reduce the consumption of bottled In addition, we adopted GPS reviewed our Animal Welfare Code water, we have installed a number Our team continues to deliver their technology to offer a choice of to ensure that it remains relevant of water dispensers in our parks, best to win industry recognition. eight languages on our trams at in the evolving world of zoo- thanks to the generous support of Singapore Zoo bagged the S Dhanabalan Mike Barclay Night Safari and Singapore Zoo. keeping. The refreshed ethical and Hyflux. AsiaOne People’s Choice Award CHAIRMAN GROUP CEO behavioural framework provides for the Best Local Attraction. In the MANDAI PARK HOLDINGS MANDAI PARK HOLDINGS Animatronic dinosaurs ‘invaded’ guidance and clarity to our staff Our education programmes Excellent Service Awards, a record the Singapore Zoo last October. in carrying out their zoo-keeping continue to grow, engaging total of 109 staff members were The ‘Back To Save The Future duties and making decisions in the some 340,000 school children, honoured, with 14 receiving Star – Zoo-rassic Park’ campaign best interest of their charges. park guests and members of the awards, 14 Gold and 81 Silver. FY2016/17 has been another experiences to our guests for allowed us to drew attention to the public. This would not have been eventful year, marked by generations to come and inspire on-going sixth extinction event. During the reporting year, WRS possible without the efforts of We could not have achieved these milestones that brought us closer them to protect biodiversity. We sought to raise awareness ramped up its support for regional our volunteers who collectively outcomes without the steadfast to achieving our vision to be a that many life forms on Earth conservation and funded 23 spent over 54,000 hours to help us support of all our stakeholders. world-leading wildlife institution. In parallel, our Board has approved are threatened by our actions. projects in various biodiversity inspire people to value and protect We would like to thank our board a ten-year master plan to ensure Through such messaging, we hope hotspots. Besides funding, WRS wildlife. members, committee members, Our plan to refresh the Mandai our existing wildlife parks are to inspire guests to do their part for deepened its engagement in partners, adopters, sponsors, precinct is taking shape. On enhanced and integrated the environment. regional conservation work by With the staunch support of volunteers and friends for their 16 January 2017 Mr S Iswaran, with the new development to sending staff members on-site to the Ministry of Education and tremendous contributions. We Minister for Trade and Industry offer an array of differentiated WRS’ living collection is amongst provide specialist support. the Committee to Promote the would also like to express our (Industry), officiated the ground- wildlife experiences. Indeed, the richest in zoological institutions Chinese Language Learning, we heart-felt gratitude to retiring seeding ceremony, which signalled the upgrading of exhibits and around the world. 22% of the 966 On the home front, the Wildlife launched ‘Wow Wild Learn’, an board member, Ms Cheo the start of development work. For facilities at WRS parks are on- species represented across our Reserves Singapore Conservation immersive programme to motivate Hock Kuan, for her invaluable many Singaporeans, Mandai brings going. The River Safari entrance four parks are threatened, and Fund (WRSCF) supported 16 local pre-schoolers to learn Chinese contribution. We look forward to back fond memories of the time was given a facelift to augment four critically endangered species projects featuring a diverse range with the help of our giant panda the next phase of our journey as spent with their families and friends the sense of arrival and strengthen were added to the collection of taxa. We hosted the Raffles’ ambassadors Jia Jia and Kai Kai. we develop the Mandai precinct to appreciating the wonders of nature the storyline on river ecosystems during the year. Holding such a Banded Langur Conservation ‘Wow Wild Learn’ will now be bring people even closer to nature at Singapore Zoo, Night Safari and and their habitants. With the precious collection brings with it Strategy Planning Workshop, which replicated in the Malay and Tamil and wildlife. River Safari. The rejuvenation of departure of the four koalas from the responsibility to help sustain produced the first Species Action languages. It is our privilege to be Mandai to include a new bird park, Singapore Zoo, the exhibit at the ex-situ population of these Plan to guide and implement a able to support the national drive a rainforest park, a nature-themed Australian Outback was converted species. We collaborated with national conservation strategy for to promote the learning of mother indoor attraction, accommodation into a comfortable home for two zoos from around the world in 31 Singapore’s critically endangered tongue languages. options and public recreational endangered tree kangaroos. managed species programmes, langur. The year also saw WRS spaces will connect people even which are designed to enhance taking the leadership to host To ensure that our parks are closer to nature. For us, it means We also prioritised strengthening genetic diversity for the long-term various specialist workshops and accessible to all segments of the exciting new opportunities to our service culture and our digital survival of the species. This year we facilitate over 70 research projects. society, we offer complimentary deliver exceptional wildlife capabilities. 700 staff participated joined 14 additional programmes, admission to beneficiaries of WILDLIFE RESERVES SINGAPORE YEAKBOOK 2016/17 PAGE 7 strategic thrusts Create exceptional guest experiences. • Grow our revenue to sustain our business. • Play a leading role in conserving biodiversity in Singapore and the Region. • Provide world-class care for our living collection. • Apply leading organisation and human resource practices. • Forge A Strong National Love and Pride PAGE 8 WILDLIFE