Index A AliResearch, 373 educational, 200–201 Autonomous organization of Aadhaar, 82–83 AliveCor, 249 planning for and justifying IT, assistants, 214 Academic Student Ebook Allstate Insurance, 390, 486 410–413 Autonomous vehicles, 21, 26 Experience Survey, 19 AlphaBay, 112 social, 300 Avalanche, 112 Accenture, 97, 373 Alphabet, 256 strategies for acquiring IT, Axon, 90–91 Accessibility issues, 76 Altaeros, 256 413–418 Accountability, 73, 367 Amazon, 19–20, 221 Applications development B Accounting B2B marketplace, 230–231 managers, 8 B2B. See Business-to-business customer relationship Business, 230–231 Application service providers (B2B) electronic commerce management and, 367 cloud, 19 (ASP), 415–416 B2C. See Business-to-consumer data/knowledge management customer focus, 56, 63 Application software, 451–452 (B2C) electronic commerce and, 165 drones, 366 Applications programmers, 8 BA. See Business analytics (BA) electronic commerce, 235 Echo Look, 375 Apps. See Applications (apps) systems enterprise resource planning experimentation at, 145 Architecture, 410 Babolat, 61 in, 334 freight forwarding business, 7 service-oriented, 472–474 Babson College, 349 ethics in, 87 Fulfillment by Amazon, 372 Arithmetic logic units (ALUs), 440 Babylon Health, 250 functional area information LEO constellation, 254 ARPAnet, 184 Backbone networks, 178 systems, 315–317 marketing, 21 Artificial intelligence (AI), 6, Back doors, 104 networking and, 202 Mechanical Turk, 213 477–489 Backups, 107 social computing and, 306 Pay, 266 applications, 483–487 Backyard Adventures, 312–313 systems acquisition and, 429 Prime, 241 at Bank of America, 55 Baidu, 192 wireless technology and, 273 Prime Wardrobe, 242 computer vision, 484 BakerHostetler, 21 Accuracy issues, 75 Robotics, 365 deep learning, 482 Baltimore ransomware attack, ACID guarantees, 143–144 Simple Storage Service, 469–470 definition of, 477 127–128 Acxiom, 78, 103 supply chain management, 360, expert systems, 480 BAM. See Business activity Ad blockers, 224–226 371–373 intelligent agents, 485–486 monitoring (BAM) Adblock Plus, 225, 226 Walmart vs., 239–243 machine learning, 481 Bandwidth, 176–177, 188–189 Add Grace Period, 234 Web Services, 457 natural intelligence capabilities Bank of America, 54–56, 365 Ad hoc reports, 322 Amazon Effect, 239 compared with, 478 Banner Health, 294 Adidas, 356, 366–367 American Civil Liberties Union natural language processing, Barclays Bank, 114 Advanced Research Project (ACLU), 78 485 Bar codes, 270 Agency (ARPA), 184 American Express, 266 neural networks, 482–483 Bargaining power of suppliers, 60 Advertising America’s Cup, 7 overview, 477–479 Barlow, John Perry, 189 fraudulent affiliate, 233 Analog signals, 179 robotics, 485 Batch processing, 314 linking location and purchase Analysis phase, 44 speech recognition, 485 Beidou, 253 data, 74–75 Analytical customer relationship technologies, 480–483 Benefits administration, 320 mobile, 268 management systems, 348 Ask, 192 Bennett, James Gordon, 1 native, 224, 300 Anderson, Joshua, 339 Association for Computing Best practices, 157, 326–327 newspapers and, 2 Android, 20, 247 Machinery, 73 Better Online Ticket Sales (BOTS) online, 224–226 Angie’s List, 296 Asymmetric encryption, Act, 215 promotion analysis, 15 Angry Birds, 20 118–119 BI. See Business analytics (BA) Snapchat, 310 Animal husbandry, 272 Atlanta ransomware attack, 127 systems social, 300 Ant Financial Services Group, 79 Atlassian, 197 Big Data, 5, 138–147 Adware, 109 Anti-Cybersquatting Consumer ATMs. See Automated teller artificial intelligence and, 479 Adyen, 219 Protection Act, 234 machines (ATMs) characteristics of, 139–141 Affiliate fraud, 233 Anti-malware systems, 118 AT&T, 51, 52, 185, 186, 247, 248 definition of, 138–139 Affinity analysis, 384–385 Antivirus software, 118 Attributes, 136 in functional areas of the Affinity portals, 193 ANXeBusiness, 364 Auctions, 216–217, 229 organization, 146–147 AGCO, 437 ANZ, 486 Auditing managers, 8 issues with, 142 Agile development, 424–425 Apache Hadoop,COPYRIGHTED 143, 155 Audits and MATERIALauditing managing, 142–144 Agile systems development, 6 Apache Struts, 93 external, 316 using, 144–147 Agriculture industry, 21 Apple, 406 functional area information Big Data Institute, The (TBDI), 138 business analytics, 387–388 biometrics, 247 systems for, 316–317 Bim, 266 imaging systems, 254 customer orientation at, 63 information systems, 121–122 Binary, 135 Internet of Things in, 271–272 Find My iPhone, 269 internal, 316 Binary relationships, 160 John Deere, 31–33 iTunes, 20 internal and external, 121–122 Bing, 192 AI. See Artificial intelligence (AI) iTunes Store, 136 Augmented reality (AR), 35–36, Biohax, 319 Airbnb, 360, 465 pace of innovation, 49 437 Biomeme, 250 Air cargo, 372 Pay, 266 AuraLife, 251 Biometric databases, 82–83 Airlines self-driving car, 21, 141 Authentication, 114–117 Biometrics, 114–115, 116, 247 chatbots, 214 Watch, Boston Red Sox and, Authorization, 117 Bits, 135, 179 loyalty programs, 347–348 70–71 Authorize.net, 218 BitTorrent, 183 social media and, 278–279 Application portfolios, 410 Automated delivery robots, 365 Blackboard, 201 Akihito, Emperor of Japan, 412 Application programs. See Automated teller machines Black boxes, 91 Algorithms, 479 Applications (apps) (ATMs), 63 Black Diamond, 352 Alibaba, 79, 115, 141, 266, 371, 373 Applications (apps), 14 Automatic translation, 192–193 Blacklisting, 118 Alien software, 109–110 collaboration, 196–200 Automobile industry, 21 Blackstone Discovery, 21 Alignment, 64–65 communication, 194–196 Internet of Things, 271 Blimps, Internet, 256 Alipay Wallet, 266 discovery, 191–194 push vs. pull model in, 357 Blockbuster, 20 538 bindex.indd 538 28/08/19 11:58 AM INDEX 539 Blockchain, 217, 222–223 Business analytics (BA) systems, 5, Cache memory, 442 City Football Group (CFG), 466 Blogs, 83, 283–284 14–15, 18 CAD. See Computer-assisted Clerical workers, 16 Bloomberg LP, 400–401 Business case approach, 413 design (CAD) Cleveland Clinic, 51–52 BlueJeans Network, 200 Business continuity, 121 California wineries, 25 Clickbait, 2 Blue Nile, 385 Business dimensions, 149 Call centers, 194–195, 345–346 Clicks-and-mortar organizations, Blue River Technology, 32 Business environment, 47 CAM. See Computer-assisted 212 Bluetooth, 257–258 Business-information technology manufacturing (CAM) Clickstream data, 132 Bluetooth Smart, 258 alignment, 64–65 Cambridge Analytica, 84–86 Clients, 183 Blue Yonder, 227 Business intelligence (BI), 376 Campaign management Client/server computing, 183 Blu-ray discs, 444 Business intelligence (BI) systems. applications, 346 Clinical trials, 27 BMW, 141 See Business analytics (BA) CAPTCHA, 109, 215 CliniCloud, 249 BNSF Railway, 28 systems Carbonite, 107 Cloaking, 233 BNY Mellon, 197 Business majors, 65 Carbon management, 50 Cloud computing, 6, 455–476 Body cameras, 26, 90–91 Business models, 145, 210, Cardinal Health, 231 artificial intelligence and, 479 Boeing Company, 197–198, 365 215–216 Cardinality, 160 benefits of, 467–468 Bonobos, 240 Business partnerships, 365 CareerBuilder, 305, 306 characteristics of, 457–460 Boohoo, 359 Business processes, 34–69 Career opportunities, 7–9 concerns and risks with, 469–472 Book industry, 19–20 alignment, 64–65 Carelessness, 99, 102 definition of, 455 Borders, 20 business majors and, 65 Carnival Corporation, 56–57 ERP, 328–329 Boston Consulting Group, 231 business pressures, 47–53 Carpal tunnel syndrome, 23 overview, 456–457 Boston Red Sox, 70–71 capturing and storing data on, CASE. See Computer-aided private clouds, 54 Botnets, 108–109, 112 40–42 software engineering (CASE) service-oriented architecture, Bots, 108–109, 214–215, 486 case studies, 34–36, 68–69 Cashatt, Aaron, 101–102 472–474 scraping, 228 competitive advantage and, 36, Casper, 361 services, 463–467 BPI. See Business process 58–65 Cassandra, 143 Tour de France and, 169–170 improvement (BPI) cross-functional, 37–40 Catalyte, 146 types of clouds, 461–463 BPM. See Business process customer focus, 56–57 Caterpillar, 345 Walmart, 241 management (BPM) definition of, 37 Cathay Pacific, 223 Web services, 472–474 BPMS. See Business process ERP for, 329–334 CBIS. See Computer-based CloudLock, 470–471 management suites (BPMS) e-ticketing, 39–40 information systems (CBIS) Cloud Spanner, 143–144 BPR. See Business process examples of, 38 Celebrity Cruises, 56 CNN, 3 reengineering (BPR) executing, 40 Cellular radio, 260–261 Coaxial cable, 180 Brainly, 77 flowcharts, 40 Cellular telephones (cell phones), Cobots, 24–26, 366 Brand Keys, 69 improvement, 43–45 260–262 Codes of ethics, 73 Brantner, Paula, 319 information systems and, 40–43 Centaurs, 478 Cognitive computing, 27–28 Brave, 225 management, 45–46 Central processing units (CPUs), Cold sites, 121 Breakage, 276 market pressures, 47–49 440–444 Colis Privé, 372 Breakeven analysis, 413 organizational responses to definition of, 440 Collaboration, 196, 288 Brexit, 48 pressures, 53–58 how they work, 440–441 Collaboration applications, Brick-and-mortar organizations, performance monitoring, 42 memory, 441–444 196–200 212 reengineering, 43 microchip design advances in, Collaborative CRM, 344 Bridge tables, 161 social/political/legal pressures, 441 Collaborative robots, 366 Bring your own device (BYOD), 50–53 CenturyLink, 52 Commercial imaging, 254–255 49–50 technology pressures, 49–50 CERN, 482 Commercial portals, 193 Broadband, 51–52, 174–176 Business process improvement Certificate authority, 119 Common good approach, 72 definition of, 176–177 (BPI), 37, 43–45, 46 Champlain College, 198–199