User Guide User Guide Version 1.0- 21/10/2013 C000091-20130815-NG11VO User Guide Table of Contents Preface ................................................................................................................... 5 Part 1: Deploy your NetGenie .................................................................................. 7 Introduction ............................................................................................................. 7 Know your NetGenie ...................................................................................................................... 8 Defaults .......................................................................................................................................... 8 Surf using NetGenie ............................................................................................... 9 Getting your NetGenie Ready ........................................................................................................ 9 Identify your Internet Setup ............................................................................................................ 9 Network Configuration Wizard ...................................................................................................... 13 Access Internet ............................................................................................................................. 23 Part 2: Internet Controls ........................................................................................ 24 Access NetGenie .......................................................................................................................... 24 Set System Time .......................................................................................................................... 25 Add User ....................................................................................................................................... 26 User Internet Access .................................................................................................................... 29 Part 3: What can NetGenie do for you? ............................................................... 31 Registration .................................................................................................................................. 31 Why do I need to register my appliance and how do I do it? .......................................... 31 Can I use my existing Cyberoam Customer Account credentials for NetGenie Customer Portal? ............................................................................................................................. 32 Internet Access ............................................................................................................................. 32 Is it mandatory to create a user in NetGenie in order to access Internet? ...................... 32 How can I access and configure my NetGenie appliance? ............................................. 32 I want to apply different levels of Internet restrictions to different users as per their role and requirement in my organization, how can I do so? .................................................. 32 Will all of the organization employees receive authentication page every time they try to access Internet through NetGenie? ................................................................................ 33 Do I need to manually add each website, which I want to be allowed for my employees? 33 How can I customize Website category access for a specific user? ............................... 33 I want to allow my employees accessing game sites after office hours. What should I do? ................................................................................................................................... 36 How can I apply time-based Internet access? ................................................................ 36 I‟m receiving “Blocked Website” message when I try to access www.google.com through NetGenie. Is there any way one can allow access to the blocked website(s) from the authentication page? ....................................................................................................... 37 I want to know the categorization for a Website. Is there any way to know the same using NetGenie? .............................................................................................................. 38 I want to allow only Yahoo Messenger to my employee „A‟, that too in the evening between6 and 9. I also want to block any other chat messengers, what should I do? ... 39 I am not able to access the Internet using my smart phone, why? ................................. 41 I want to allow or block some websites for all users; do I need to individually configure this setting for each and every user? .............................................................................. 42 Is there any way to allow/block websites globally? ......................................................... 42 Does NetGenie allow users access to uncategorized websites? .................................... 42 How can I block users from accessing the websites which are not categorized by NetGenie? ....................................................................................................................... 42 What if one of my employees forgets their password? ................................................... 43 I am a traveler and use USB modem to get Internet access; can NetGenie ensure me safe Internet?................................................................................................................... 43 My ISP has given me an IP address, where do I need to specify the same in NetGenie? 43 How do I deal with websites that have not been categorized by NetGenie? .................. 43 User Guide I want to ensure that Internet is accessible to an employee „A‟ only during work hours, i.e., from 10 am to 7 pm. How do I do that? .................................................................... 45 Device Whitelisting ....................................................................................................................... 47 How do I make sure that every time I login using my laptop, I do not have to see the authentication page? ....................................................................................................... 47 I do not want to authenticate every time I try to access the Internet using NetGenie. What should I do? ........................................................................................................... 47 System .......................................................................................................................................... 48 How do I change my NetGenie administrator password? ............................................... 48 How can I view system and security status of my NetGenie Appliance?........................ 48 Networking .................................................................................................................................... 49 How many computers or devices can be connected wirelessly to NetGenie at the same time? ................................................................................................................................ 49 Internet access through my NetGenie appliance has stopped. What should I do? ........ 49 How do I know that my NetGenie is having Internet connection? ................................... 49 How can I verify that my NetGenie appliance is Wi-Fi enabled? .................................... 50 How can I wirelessly connect my laptop to NetGenie? ................................................... 51 Can I insert my telephone cable directly to my NetGenie appliance to access Internet?51 I do not want others to see my network due to security reasons. Is there any way to hide visibility of my network to wireless users? ....................................................................... 51 Can I change the name of my Network? ......................................................................... 52 Can I configure multiple Wireless Networks (SSID) in my NetGenie appliance? ........... 52 Can I bind the Security Policies configured for a particular user with a Wireless Network (SSID)? ............................................................................................................................ 53 Security ......................................................................................................................................... 54 Does NetGenie provide protection over both HTTP and HTTPS? .................................. 54 What is the frequency of Intrusion Prevention / Application Control signature updates? 54 Can I manually update Intrusion Prevention / Application Control signature database? 54 What is the use of Diagnostic Tools? .............................................................................. 55 Upgrade, Back-up, Restore .......................................................................................................... 58 How can I check availability of upgrade(s) available for my NetGenie appliance? ......... 58 How can I upgrade my NetGenie firmware version?....................................................... 58 Can I save my current NetGenie configuration for future use i.e. in case of system crash or change in settings? ....................................................................................................