Technical Assistance Consultant’s Report Project Number: 39673 December 2008 People's Republic of China: Managing Railway Passenger Operations More Efficiently Prepared by SNCF International, France In Association with IBM Global Services ( China ) Co. Ltd, PRC Beijing Jiao Tong University, PRC For Ministry of Railways This consultant’s report does not necessarily reflect the views of ADB or the Government concerned, and ADB and the Government cannot be held liable for its contents. (For project preparatory technical assistance: All the views expressed herein may not be incorporated into the proposed project’s design. TA No. 4864-PRC: Managing Railway Passenger Operations More Efficiently Final Report December 2008 Presented to Asian Development Bank Ministry of Railways of the People’s Republic of China Prepared by: SNCF International, France In association with IBM Global Services (China) CO. LDT. PRC, and Beijing Jiao Tong University ADB Copy n° of 5 MoR Copy n° of 5 MoF Copy n° of 2 ADB TA 4864-PRC: Managing Railway Passenger Operations More Efficiently - Final Report INTRODUCTION / CONTEXT OF THE STUDY The Asian Development Bank contracted a consortium led y SNCF International (with IBM Global Services, China & Beijing JiaTong Transport University) to conduct TA 4864-PRC “Managing Railway Passenger Operations More Efficiently”. This Final Report has been prepared in accordance with the Terms of Reference (attached in Appendix 1), which precise that the TA should: i. review the current practices adopted by MoR for managing passenger operations ; ii. research best international practices and experiences ; iii. and recommend actions that should be realistic for the Government and MoR to implement. The Team of international & domestic experts included specialists in the fields of: 1. Train Operation Planning; 2. Sales & Marketing; 3. Pricing & Tariff; 4. Transport Services; 5. and Railway Management Decision-Support System. The TA has been realised with the following schedule and methodology: Phase 0 : Inception Phase 1: Interim Phase 2: Recommendations Final Meeting 阶段0：开题 阶段1：中期 阶段2：建议 总结会议 Inception Meeting Interim Meeting Draft Final Meeting 2008 October 21 2007 July 9th 2007 October 17th 2008 October 14-15th 2008年10月21日 开题报告研讨会 中期报告研讨会 最终报告初稿研讨会 2007年7月9日 2007年10月17日 2008年10月14-15日 •Review of best Worldwilde High Speed practices •研究世界高铁运营的 最佳经验 1 month Training •Chinese current Rail session in France & PDL situation 为期一个月的赴法培训 •中国铁路运营和客运 专线现状 2008/03/22～2008/04/23 2008年3月22日～2008年4月23日 Exhibit 1: Schedule of the TA SNCF International / IBM / BJTU Introduction / Context of the Study Page 2 of 84 ADB TA 4864-PRC: Managing Railway Passenger Operations More Efficiently - Final Report Exhibit 2: Methodology Few photos taken during the different meetings or training sessions are attached in Appendix 7. SNCF International / IBM / BJTU Introduction / Context of the Study Page 3 of 84 ADB TA 4864-PRC: Managing Railway Passenger Operations More Efficiently - Final Report LIST OF APPENDICES Appendices attached in a separate document: 1. Terms of Reference 2. Executive Summary of Interim Report 3. Complete List of Recommendations proposed by International & Domestic experts (prepared for the Final Report, Beijing, December 2008) 4. Training Session 4.1. Training Program 4.2. Trainees Report (prepared by the 11 Trainees after their Training Session in France, March/April 2008); 4.3. Presentation made by the 11 Trainees for the Draft Final Meeting (Beijing / October 14&15); 4.4. Few comments from International experts on the Trainees report 5. Final Meeting Presentation 6. Few comments on Management Organisation 7. The TA in few photos SNCF International / IBM / BJTU List of Appendices / Abbreviations Page 4 of 84 ADB TA 4864-PRC: Managing Railway Passenger Operations More Efficiently - Final Report ABBREVIATIONS Acronym Full name ADB Asian Development Bank AVE Alta Velocidad Española (Spanish High Speed Trains) BJTU Beijing Jiaotong University BU Business Unit CNO National Centre for Operation / SNCF (Centre National des Opérations) COC Commercial Optimization Centre / SNCF (Centre d’Optimisation Commerciale) COLT Operational Coordination for TGV HS Line / SNCF (Coordination Opérationnelle des Lignes TGV) COT Technical Optimization Centre / SNCF (Centre d’Optimisation Technique) CRH China Railways High- Speed CRM Customer Relationship Management CSI Customer Satisfaction Index CTC Centralized Traffic Control System CTCS China Train Control System DB Deutsche Bahn / German Railways which operates the ICE HS trains DSI Decision Support information DSS Decision Support System ESB Entreprise Service Bus GDS Global Distribution System HR Human Ressources HS High Speed SNCF International / IBM / BJTU List of Appendices / Abbreviations Page 5 of 84 ADB TA 4864-PRC: Managing Railway Passenger Operations More Efficiently - Final Report HSR High Speed Railways IS Information System IT Information Technology JR Japan Railways KPI Key Performance Indicator KTX Korea Train Express LCU Line Crisis Unit MMS Multimedia Message Service MoR Ministry of Railways of the People’s Republic of China NFC Near Field Communication O/D Origin/Destination OLAP On Line Analytical Processing PDA Personnal Digital Assistant PDL Passenger Dedicated Line PPP Purchasing Power Parity PR YY CN Price Year over Year in China PTRS Passenger Ticket Reservation System PTSS Passenger Transport Service Systems Q&A Questions & Answers QA Quality Assurance QRB Quality Reference Books SCU Station Crisis Unit SNCF Société Nationale des Chemins de Fer français / French Railways which operates TGV HS trains SOA Service Oriented Architecture SOC Station Operational Centre / SNCF TA Technical Assistance SNCF International / IBM / BJTU List of Appendices / Abbreviations Page 6 of 84 ADB TA 4864-PRC: Managing Railway Passenger Operations More Efficiently - Final Report TDCS Train Operation Dispatching Command System TGV French High Speed Trains (Train à Grande Vitesse) TMIS Transportion Management Information System TPF Transaction Processing Facility TRS Transport Reservation System UIC Union Internationale des Chemins de fer (International Railway Union) YM Yield Management SNCF International / IBM / BJTU List of Appendices / Abbreviations Page 7 of 84 ADB TA 4864-PRC: Managing Railway Passenger Operations More Efficiently - Final Report TABLE OF CONTENTS INTRODUCTION / CONTEXT OF THE STUDY ..................................................................................... 2 LIST OF APPENDICES .......................................................................................................................... 4 ABBREVIATIONS................................................................................................................................... 5 TABLE OF CONTENTS.......................................................................................................................... 8 EXECUTIVE SUMMARY....................................................................................................................... 10 0.1 TRAIN OPERATION PLANNING.................................................................................................. 10 0.1.1 Traffic flows and design of services............................................................................................... 10 0.1.2 Line Capacity................................................................................................................................. 10 0.1.3 Train-set availability and diagrams ................................................................................................ 11 0.1.4 Actual Operation............................................................................................................................ 11 0.1.5 Conclusion..................................................................................................................................... 11 0.2 MARKETING & SALES.............................................................................................................. 12 0.3 PRICING & TARIFF .................................................................................................................. 13 0.4 SERVICES .............................................................................................................................. 13 0.5 DECISION SUPPORT SYSTEM .................................................................................................. 14 1 TRAIN OPERATION PLANNING................................................................................................ 15 1.1 CONTENTS OF TRAIN OPERATION PLANNING............................................................................ 15 1.1.1 The purpose of Train Operation planning ...................................................................................... 15 1.1.2 The implementation of recommendations...................................................................................... 15 1.2 DESIGN OF SERVICES ............................................................................................................. 15 1.2.1 Needed Information from traffic forecast........................................................................................ 15 1.2.2 Knowledge of traffic flows .............................................................................................................. 16 1.2.3 Design of services ........................................................................................................................