Enterprise Manual 1 Table of Contents 1. Table of Contents 1-10 2. Introduction 11 2.1. Introduction 11 2.2. Prerequisites 11-12 2.3. How Internet Email Works 12-13 2.4. What's New in Version 10 13-14 3. Overview 15 3.1. Overview 15 3.2. Structure of MailEnable 15-16 3.3. Administration 16-17 3.4. Email Delivery Flow 17-18 4. Installation 19 4.1. Installation Overview 19 4.2. Installation process 19-28 4.3. Upgrading 28 4.3.1. Upgrading Overview 28 4.3.2. Upgrading an existing web mail installation 28-29 4.3.3. Configuration repository location 29 4.3.4. Replace configuration files 29-30 4.4. Post-installation configuration 30 4.4.1. MailEnable Diagnostic Utility 30-32 4.4.2. Check and configure DNS settings 32 4.4.3. To set up PTR records under Microsoft's DNS Server 32-33 4.4.4. Check mail services 33 5. Administration 34 5.1. Administration Overview 34 5.2. Messaging Manager 34 5.2.1. Messaging Manager Overview 34-35 5.2.2. Messaging Manager - General 35 5.2.3. Messaging Manager - Administration 35-38 5.2.4. Messaging Manager - Security 38-39 1 Enterprise Manual Enterprise Manual 5.2.5. Messaging Manager - Footers 39 5.2.6. Messaging Manager - Cluster 39-40 5.3. Post office configuration 40 5.3.1. Post office configuration Overview 40 5.3.2. How to create a Post Office 40-41 5.3.3. Post office - General 41-43 5.3.4. Postoffice - Footers 43-44 5.3.5. Postoffice - Agents 44-45 5.3.5.1. Postoffice Quota Notification Agent settings 45-46 5.3.5.2. Postoffice Mailbox Clean-Up Agent settings 46-47 5.3.6. Postoffice - Filters 47-48 5.3.7. Postoffice - Restrictions 48-49 5.3.8. Postoffice - Service selection 49-50 5.3.9. Postoffice - Feature selection 50-51 5.3.10. Postoffice - Web Mail 51-53 5.3.11. Postoffice - Message Store 53-54 5.3.12. Postoffice - Usage Notifications 54-55 5.3.13. Postoffice - Web Admin 55-57 5.3.14. Postoffice - Auth Policies 57 5.3.15. Postoffice- Facebook 57-58 5.3.16. Post office actions 58 5.3.16.1. Post office actions Overview 58 5.3.16.2. Export users 58 5.3.16.3. Import Windows users 58-59 5.3.16.4. Import users 59 5.3.16.5. Email users (all) 59 5.3.16.6. Email users (individual) 59 5.3.16.7. Delete Inbox Messages 59 5.3.16.8. Set Quotas 59 5.3.16.9. Edit default message 59 5.4. Domain configuration 59-60 5.4.1. How to create a domain 60 5.4.2. Domain - General 60-62 2 Enterprise Manual Enterprise Manual 5.4.3. Domain - Blacklists 62 5.4.4. Domain - DKIM (DomainKeys) 62-66 5.4.5. Autodiscover 66 5.5. Mailbox configuration 66 5.5.1. Mailbox Overview 66-67 5.5.2. How to create a mailbox 67 5.5.3. Mailbox - General 67-69 5.5.4. Mailbox - Addresses 69-70 5.5.5. Mailbox - Redirection 70-71 5.5.6. Mailbox - Actions 71-73 5.5.7. Mailbox - Messages 73-74 5.5.8. Mailbox - Service Selection 74-75 5.5.9. Mailbox - Restrictions 75-76 5.5.10. Mailbox - POP Retrieval 76-77 5.5.11. Mailbox - Filters 77-78 5.5.12. Mailbox - Spam 78-79 5.5.13. Mailbox - Contact Details 79 5.5.14. Mailbox - Web mail 79-81 5.5.15. Mailbox - Auth Policies 81 5.6. SMS Addresses 82 5.6.1. SMS Addresses 82 5.7. Group configuration 82 5.7.1. How to create a group 82 5.7.1.1. How to add a group member 82-83 5.7.1.2. How to import group members 83 5.7.2. Group - General 83 5.8. Directory configuration 83 5.8.1. Directory 83-84 5.9. Lists configuration 84 5.9.1. Lists Overview 84 5.9.2. How to create a list 84 5.9.3. Lists - General 84-86 5.9.4. Lists - Options 86-88 3 Enterprise Manual Enterprise Manual 5.9.5. Lists - Headers and Footers 88-89 5.9.6. Lists - Messages 89-90 5.9.7. Importing list members 91 5.9.8. List commands 91 5.10. Server configuration 91-93 5.10.1. Localhost - General 93-94 5.10.2. Localhost - Policies 94-95 5.10.3. Localhost - Secure Sockets Layer (SSL) encryption 95-96 5.10.4. Localhost - Auditing 96-98 5.10.5. Localhost - Auth Policies 98 5.10.6. Localhost - Web Services 98-99 5.10.7. Localhost - Autodiscovery 99 5.10.8. Localhost - Facebook 99 5.11. Advertising and Campaign Management 99 5.11.1. How to enable campaign management 100 5.11.2. How to enable Advertising banners in web mail 100-101 5.12. Option Files 101 6. Services and Connectors 102 6.1. ActiveSync 102 6.2. CalDAV/CardDAV 102-103 6.2.1. CalDAV and CardDAV configuration 103-104 6.2.2. Integrated Mailbox Calendar 104-105 6.2.3. iCalendar Hosting 105 6.3. IMAP Service 106 6.3.1. IMAP Service Overview 106 6.3.2. IMAP - General 106-108 6.3.3. IMAP - Settings 108 6.3.4. IMAP - Logging 108-109 6.4. LDAP Service 109 6.4.1. LDAP properties 109-110 6.4.2. How to configure an email client to perform directory queries using 110-111 the MailEnable LDAP service 6.5. List Server Connector 111 4 Enterprise Manual Enterprise Manual 6.5.1. List Server Connector 111-112 6.6. Management Service 112 6.6.1. Management Service Overview 112-113 6.6.2. Management properties 113 6.6.2.1. Remote Management Agent 113-114 6.6.3. Greylist Cleanup agent 114-115 6.6.4. Log Archive agent 115-117 6.6.5. Global Mailbox clean-up agent 117-118 6.6.6. Quota Notification Agent 118-119 6.6.7. Report Agent 119 6.7. Mobile Webmail 119-120 6.8. Mail Transfer Agent (MTA) 120 6.8.1. MTA Overview 120 6.8.2. MTA - General 120-121 6.8.3. MTA - Archiving 121-122 6.9. POP Retrieval Connector 122 6.9.1. POP Retrieval Connector 122-123 6.10. POP Service 123 6.10.1. POP Service Overview 123-124 6.10.2. POP - General 124-125 6.10.3. POP - Advanced 125-126 6.10.4. POP - Logging 126-127 6.11. Postoffice Connector 127 6.11.1. Postoffice connector Overview 127 6.11.2. Postoffice connector - General 127-129 6.11.3. Postoffice connector - Logging 129-130 6.12. Search Indexing 130 6.12.1. Search Indexing Overview 130 6.12.2. Search Indexing Settings 130-131 6.13. SMS Connector 131 6.13.1. SMS Connector Overview 131 6.13.2. SMS Connector - General 131-134 6.13.3. SMS Connector - Logging 134 5 Enterprise Manual Enterprise Manual 6.14. SMTP Connector 134-135 6.14.1. SMTP Connector Overview 135 6.14.2. SMTP - General 135-136 6.14.3. SMTP - Inbound 136-138 6.14.4. SMTP - Outbound 138-140 6.14.5. SMTP - Relay 140-142 6.14.6. SMTP - Security 142-145 6.14.7. SMTP - Advanced SMTP 145-146 6.14.8. SMTP - Delivery 146-148 6.14.9. SMTP - Smart Host 148-149 6.14.10. SMTP - Logging 149-150 6.14.11. SMTP - Blocked addresses 150-151 6.14.12. SMTP - Whitelist 151-153 6.14.13. SMTP - Sender Policy Framework (SPF) 153-154 6.14.14. SMTP - DNS Blacklisting 154-157 6.14.15. SMTP - Greylisting 157-159 6.14.16. SMTP - IP Blocking 159-160 6.14.17. SMTP Connections 160-161 6.14.18. SMTP Queues 161-162 6.14.19. Queue Prioritization 162 6.15. SyncML 162 6.15.1. SyncML Protocol 162-163 6.15.2. Using SyncML 163 6.15.3. SyncML Synchronization Data 163-164 6.16. Synchronization Service 165 6.16.1. Synchronization - General 165-166 6.16.2. Synchronization - HTTPMail 166-167 6.16.2.1. Configuration 167 6.16.3. Synchronization WebDAV 167 6.17. Web Administration 167 6.17.1. Web administration Overview 167-168 6.17.2. WebAdmin - General settings 168 6 Enterprise Manual Enterprise Manual 6.17.3. WebAdmin - Features settings 168-169 6.17.4. How to enable the Web Administration interface 169-171 6.17.5. How to add the Web Administration interface to web sites within IIS 171-173 6.17.6. How to access the Web Administration interface 173-174 6.18. Web Mail 174 6.18.1. Web Mail Overview 174 6.18.2. Web Mail - Properties 174-175 6.18.2.1. Web Mail - General 175-176 6.18.2.2. Web Mail - User 176-178 6.18.2.3. Web Mail - Site Options 178-180 6.18.2.4. Web Mail - Spam 180-182 6.18.2.5. Web Mail - Logging 182 6.18.3. Configuring Web Mail 182 6.18.3.1. Configuring web mail Overview 182-183 6.18.3.2. Publishing via host headers or virtual directories 183-185 6.18.4. Browser compatibility 185-186 6.18.5. File Storage 186-187 6.19. XMPP Service 187 6.19.1. XMPP Service Overview 187-188 6.19.2. XMPP - Settings 188 6.19.3.