SOCIAL RESPONSIBILITY BEYOND MEASUREMENT 2013 Corporate CITIZENSHIP REPORT table OF CONTENTS A Leader in Corporate Citizenship ....................................................................6 REPORT PARAMETERS GOVERNANCE, COMMITMENTS AND ENGAGEMENT Uncompromising Integrity ..................................................................................7 3.1 Reporting period for information provided ........................................19 4.1 Governance structure of the organization, including committees under the highest governance body 3.2 Date of most recent previous report ..................................................19 Values ....................................................................................................................8 responsible for specific tasks, such as setting strategy Policies ..................................................................................................................9 3.3 Reporting cycle (annual, biennial, etc.) .............................................19 or organizational oversight ..................................................................22 Sustainability Strategy ......................................................................................10 3.4 Contact point for questions regarding the report or 4.2 Indicate whether the Chair of the highest governance its contents .............................................................................................19 body is also an executive officer ........................................................22 Philanthropy ........................................................................................................11 3.5 Process for defining report content ...................................................19 4.3 For organizations that have a unitary board structure, StrateGY AND analysis state the number and gender of members of the highest 3.6 Boundary of the report (e.g., countries, divisions, 1.1 Strategy and analysis statement ........................................................13 governance body that are independent and/or non- subsidiaries, leased facilities, joint ventures, suppliers) ...............19 executive members ...............................................................................22 1.2 Description of key impacts, risks, and opportunities ......................13 3.7 State any specific limitations on the scope or boundary 4.4 Mechanisms for shareholders and employees to of the report ............................................................................................19 ORGANIZATIONAL PROFILE provide recommendations or direction to the highest governance body ...................................................................................22 2.1 Name of the organization ....................................................................15 3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can 4.5 Linkage between compensation for members of the highest 2.2 Primary brands, products, and/or services ......................................15 significantly affect comparability from period to period and/ governance body, senior managers, and executives (including or between organizations ....................................................................19 2.3 Operational structure of the organization, including departure arrangements), and the organization’s performance main divisions, operating companies, subsidiaries, and 3.9 Data measurement techniques and the bases of calculations, (including social and environmental performance) .........................23 joint ventures .........................................................................................15 including assumptions and techniques underlying estimations 4.6 Processes in place for the highest governance body to applied to the compilation of the Indicators and other 2.4 Location of organization’s headquarters ...........................................15 ensure conflicts of interest are avoided ............................................23 information in the report ......................................................................20 2.5 Number of countries where the organization operates, and 4.7 Process for determining the composition, qualifications, 3.10 Explanation of the effect of any re-statements of information names of countries with either major operations or that are and expertise of the members of the highest governance provided in earlier reports, and the reasons for such specifically relevant to the sustainability issues covered in body and its committees, including any consideration of re-statement (e.g., mergers/acquisitions, change of base the report ................................................................................................15 gender and other indicators of diversity ...........................................23 years/periods, nature of business, measurement methods) ........20 2.6 Nature of ownership and legal form ..................................................16 4.8 Internally developed statements of mission or values, 3.11 Significant changes from previous reporting periods in codes of conduct, and principles relevant to economic, 2.7 Markets served (including geographic breakdown, sectors the scope, boundary, or measurement methods applied environmental, and social performance and the status served, and types of customers/beneficiaries) ...............................16 in the report ............................................................................................20 of their implementation ........................................................................23 2.8 Scale of the reporting organization ....................................................16 3.12 Table identifying the location of the Standard Disclosures in 4.9 Procedures of the highest governance body for overseeing the report ................................................................................................20 2.9 Significant changes during the reporting period regarding the organization’s identification and management of size, structure, or ownership ...............................................................16 3.13 Policy and current practice with regard to seeking external economic, environmental, and social performance, including assurance for the report.......................................................................20 relevant risks and opportunities, and adherence or compliance 2.10 Awards received in the reporting period ...........................................16 with internationally agreed standards, codes of conduct, and principles .........................................................................................24 2 table OF CONTENTS 4.10 Processes for evaluating the highest governance body’s EC2 Financial implications and other risks and opportunities for EN6 Initiatives to provide energy-efficient or renewable energy own performance, particularly with respect to economic, the organization’s activities due to climate change .......................28 based products and services, and reductions in energy environmental, and social performance ............................................24 requirements as a result of these initiatives....................................33 EC3 Coverage of the organization’s defined benefit 4.11 Explanation of whether and how the precautionary approach plan obligations .....................................................................................28 EN7 Initiatives to reduce indirect energy consumption and or principle is addressed by the organization ..................................24 reductions achieved ..............................................................................34 EC4 Significant financial assistance received from government ..........29 4.12 Externally developed economic, environmental, and social EN8 Total water withdrawal by source ......................................................35 EC5 Range of ratios of standard entry-level wage by gender charters, principles, or other initiatives to which the compared to local minimum wage at significant locations EN9 Water sources significantly affected by withdrawal of water ......35 organization subscribes or endorses .................................................24 of operation ............................................................................................29 EN10 Percentage and total volume of water recycled and reused .........35 4.13 Memberships in associations (such as industry associations) EC6 Policy, practices, and proportion of spending on locally-based and/or national/international advocacy organizations in EN11 Location and size of land owned, leased, managed in, or suppliers at significant locations of operation .................................29 which the organization: Has positions in governance bodies; adjacent to, protected areas and areas of high biodiversity Participates in projects or committees; Provides substantive EC7 Procedures for local hiring and proportion of senior value outside protected areas ............................................................35 funding beyond routine membership dues; or Views management hired from the local community at significant EN12 Description of significant impacts of activities, products, and membership as strategic ......................................................................25 locations of operation ...........................................................................29