This branch is closing but your bank is always open yur vuton topsley rnh is losing on pridy U tuly PHIU pind out how this my ffet youF This branch is closing, but your bank is always open Now more than ever, the way people choose to bank is changing as the digital revolution continues. As a business, we need to adapt our services to keep up with the changing needs of our customers. In this booklet we’ve set out why we’ve made the decision to close this branch and how and where you can find the banking services and expertise you need. We’ll go into this in more detail later on, but here are the main reasons why this branch is closing: • he numer of ustomers using the ounter hs gone down nd is low in omprison to similr rnhes • VP7 of our rnh ustomers lso use other wys to do their nkingD suh s online nd y telephone • sn the pst IP monthsD TU7 of this rnhs ustomers hve een using neighouring rnhes • ynly RR ustomers regulrly used this rnh without interting with us in ny other wyF I realise that you may have questions and concerns about these changes, so please feel free to get in touch using the details below. Yours, honn rgn istern rertlnds gommunity fnking hiretor donnFhgnIdrlysFom What’s changed in your branch? Many customers are choosing to bank differently VP7 2016 RUDHTS Use other PVDPTI ways of TU7 banking 2012 Oct 2014-Sep 2015 Oct 2014-Sep 2016 Oct 2015-Sep Counter transactions Counter TU7 of customers of this branch who have used neighbouring branches in the last 12 months sn llD only RR regulr ustomers used this rnh without interting with us in ny other wy 4 | 5 How this branch is used Before we make the difficult decision to close any branch, we think carefully about how it has been used so far. We consider how many customers have been visiting, what kind of transactions they’ve been making, and all the other ways they’ve been choosing to bank with us. Customers Opening hours of vuton topsley Usage in Regular Heavy % heavy users who HWXQHEITXQH last year (3+ times) (12+ times) also use neighbouring Monday branches Tuesday HWXQHEITXQH Wednesday glosed Thursday HWXQHEITXQH Personal QDUQU UUV UI7 Friday HWXQHEITXQH RVH IWU TQ7 Business Saturday glosed & Corporate Sunday glosed Weekly transactions Personal Facilities available Counter es Counter Cash Cash Cheque services transactions withdrawals deposits deposits Cash es Oct 2014-Sep 2015 UPW PHU QPV IWR machines Self service es Oct 2015-Sep 2016 QWS IHH IQS ITH machines Change 2014-15 v 2015-16 ERT7 ESP7 ESW7 EIV7 Business & Corporate Counter Cash Cash Cheque transactions withdrawals deposits deposits Oct 2014-Sep 2015 IUT PH TR WP Oct 2015-Sep 2016 IRW PI SQ US Change 2014-15 v 2015-16 EIS7 S7 EIU7 EIV7 Other places you can bank locally There are many other ways you can still bank in your local community, including nearby Barclays branches, cash machines and Post Offices, which offer a number of banking services. Where to find nearest three Barclays branches, nearest three Post Offices, and nearest three free cash machines Closing branch Nearest three Barclays branches Nearest three Post Offices Nearest three free cash machines Local Barclays branches Name vuton qeorge t fury rk vegrve Post Code v I Pe v I Ii v Q Pq Distance (miles) PFH PFQ QFR Opening hours MondayHWXHHEIUXHH MondayHWXQHEITXQH Monday HWXQHEITXQH TuesdayHWXHHEIUXHH TuesdayHWXQHEITXQH Tuesday HWXQHEITXQH WednesdayHWXHHEIUXHH WednesdayHWXQHEITXQH Wednesday HWXQHEITXQH ThursdayHWXHHEIUXHH ThursdayHWXQHEITXQH Thursday HWXQHEITXQH FridayHWXHHEIUXHH FridayHWXQHEITXQH Friday HWXQHEITXQH SaturdayHWXHHEITXHH Saturdayglosed Saturday glosed Sundayglosed Sundayglosed Sunday glosed rior to PR ytoer PHIT rnh ws Any recent or upcoming changes xone xone to branch trading hours? open turdy IHXHH E IRXHH Branch Facilities – Counters es es es Branch Facilities – Self service es es es 6 | 7 Nearest free cash machines to this branch Location Address Distance (miles) Charge amount eso SWV E THP rithin odD vuton v P U q HFH FREE rfg TIU rithin odD topsleyD vuton v P U HFI FREE hell TIWETPI rithin odD vuton v P U HFI FREE Nearest cash machines to this branch that charge a fee Location Address Distance (miles) Charge amount he rnsom g igmore vneD vuton v P Vef HFS £IFVS igmore erms igmore vneD vuton v P Veh HFT £IFVS tolly opers QTW rithin odD vuton v P U HFU £IFVS Nearest Post Offices to this branch Post Office Name Distance (Miles)Address Opening hours Banking facilities topsley HFH THW rithin odD topsleyD vuton v P U HTXHH E IVXHH es B wonEueD huEpri HTXHH E IWXHH edD t HTXHH E IQXHH un mridge HFS VP igmore vneD vuton v P Vef HWXHH E IUXQH wonEpri es HWXHH E IQXHH t glosed un ound qreen HFW ound qreen xewsD QSW rithin odD vuton HWXHH E IUXQH wonEpri es v P U HWXHH E IPXQH t glosed un Community feedback We understand that the decision to close a branch affects different communities in different ways, so we spoke to people in your community to hear their opinion. We wanted to find out how your community, and particular groups within it, would be affected if this branch were to close, and what we could do to help people through the transition. We contacted the following groups: We asked all of the groups to answer three MP: questions. You’ll find their responses below. Gavin Shuker In your opinion, what’s the biggest effect that this branch closing will have on your local community? Local Councillors Michael Dolling You said to us: Meryl Dolling There are some concerns about the possible impact of the closure on Stopsley, a village separate from Luton Customers and with its own community. A number of customers who regularly use the branch We’d like to say: We understand the concern from the community. We have looked carefully at how this branch is used. Many customers already also use nearby branches and online or telephone banking and we’ve seen a general fall in customers coming to the branch. To retain a community focus and ensure trade remains in the local area, we are showing people how to do their everyday banking at the nearby Post Office, which is open between 06:00 and 18:00 Monday, Tuesday, Thursday and Friday, and until 19:00 on Wednesday and Saturday. There’s also Sunday opening from 06:00 until 13.:00. We’re helping customers understand the transactions they can do there. We’re talking to customers about how they can do their banking from home too. The town remains well-served with free to use cash machines at Tesco, HSBC, and the Shell service station, all within 200m of the branch. 8 | 9 What’s the biggest effect that this branch closing will What alternative ways to bank do you believe would have on customers of the branch? help people adapt to the change? You said to us: You said to us: There are concerns about loss of convenience for Customers will need help if they are to adopt new customers. banking methods. We’d like to say: We’d like to say: We’re speaking directly with customers most likely We’ve encouraged customers to use other ways to do to be affected by the closure and we’re helping them their everyday banking, including Mobile and Online with alternative ways to do their banking. This includes Banking – and Telephone Banking if they would prefer to telephone banking to speak to someone in person. We speak to someone. We have run ‘Tea and Teach’ events have made sure they’re familiar with the transactions at the branch to show customers other ways to bank. they can do at the Post Office, which is opposite the Support is also available through our telephony and branch. website services. We’ve spoken to our Business and Corporate customers too about other ways of banking Our nearest branches are at George Street and Bury Park in Luton. However, we understand it’s not always convenient to travel, so we’ve been offering support to help customers adapt to new ways of banking that mean they don’t have to come into the branch so often. Other things to help with the change… At the Post Office customers can withdraw cash, pay in cash and check balances using a debit card and pin. Customers can also pay in cash using a pre-printed paying in slip at the Ramridge and Round Green Post Offices, although it could take an extra two days to reach Barclays accounts using a paying in slip. Unfortunately this service is not currently available at Stopsley Both business and personal customers can pay in cheques. You’ll need: 1. a pre-printed paying-in slip. You’ll find these in your cheque book, or you can order them at any branch 2. a paying-in envelope. We have extra stock in the Luton Stopsley branch, so please call in before the closure to pick some up. Otherwise, just call 0800 169 3091 for these, and we’ll pop some in the post. There are more ways to bank locally We want to be there for you wherever and whenever you need us so we offer many other ways for you to do your banking. If you usually: If you usually: If you usually: Visit an in-branch counter Make a trip to a branch to Make a trip to a branch to to deposit your cheques check your balance, pay bills, withdraw cash at the counter transfer money and order chequebooks Why not try: Why not try: Why not try: Using the Post Office – you Using Telephone Banking Withdrawing cash can pay in cash and cheques – you can do your everyday at a Link cash machine whilst you post your parcels banking without leaving or ask for cashback at or buy your stamps the house.