Rooksdown Practice Quality Report Park Prewett Medical Centre Park Prewett Road Basingstoke Hampshire RG24 9RG Tel: 01256 399710 Date of inspection visit: 17 January 2018 Website: www.therooksdownpractice.co.uk Date of publication: 03/04/2018 This report describes our judgement of the quality of care at this service. It is based on a combination of what we found when we inspected, information from our ongoing monitoring of data about services and information given to us from the provider, patients, the public and other organisations. Ratings Overall rating for this service Requires improvement ––– Are services safe? Good ––– Are services effective? Good ––– Are services caring? Good ––– Are services responsive to people’s needs? Requires improvement ––– Are services well-led? Requires improvement ––– 1 Rooksdown Practice Quality Report 03/04/2018 Summary of findings Contents Summary of this inspection Page Overall summary 2 The six population groups and what we found 4 Detailed findings from this inspection Our inspection team 5 Background to Rooksdown Practice 5 Detailed findings 6 Action we have told the provider to take 19 Overall summary Letter from the Chief Inspector of General People whose circumstances may make them vulnerable Practice – Requires Improvement This practice is rated as Requires People experiencing poor mental health (including (Previous inspection 06/2017 – Improvement overall. people with dementia) - Requires Improvement Requires Improvement). We carried out an announced focused inspection at the The key questions are rated as: Rooksdown Practice on 17 January 2018. This inspection Are services safe? – Good was conducted to follow up on breaches of regulations that were found in the previous inspection, which were Are services effective? – Good related to the responsive and well led domains. We also Are services caring? – Good reviewed areas where we made recommendations for improvement. Are services responsive? – Requires Improvement Cedar Medical Limited as the provider, since our last Are services well-led? – Requires Improvement inspection in June 2017, changed one location known as As part of our inspection process, we also look at the The Beggarwood Surgery to become a branch of quality of care for specific population groups. As the Rooksdown Practice. The patients list had merged in overall rating is requires Improvement the population August 2017 and the registration amended in January groups are rated as: 2018. A full comprehensive inspection had been carried out at The Beggarwood Surgery in February 2017 and had Older People – Requires Improvement been placed into special measures and remained in People with long-term conditions – Requires special measures following reinspection in November Improvement 2017. Families, children and young people – Requires We inspected The Beggarwood Surgery as a branch as Improvement part of this inspection of Rooksdown Surgery. Working age people (including those recently retired and At this inspection we found: students – Requires Improvement 2 Rooksdown Practice Quality Report 03/04/2018 Summary of findings • Structures, processes and systems to support good • Information about services and how to complain was governance and management were newly in place and available. Improvements were made to the quality of not yet embedded for the management of the needs care as a result of complaints and concerns. of both the location and the branch as one service. • The practice had good facilities and was well equipped • It was noted that there were two separate website to treat patients and meet their needs. addresses one for Rooksdown Practice and one for • Staff involved and treated patients with compassion, The Beggarwood. Surgery. This would suggest the new kindness, dignity and respect. vision of one practice had not yet been imbedded and • Patient involvement was limited, although there was a could cause confusion for communicating with patient participation group and the practice was patients. working to re-launch the group. • The practice had systems to manage risk so that safety • There was a focus on continuous learning and incidents were less likely to happen. When incidents improvement at all levels of the organisation. did happen, the practice learned from them and • The provider was aware of the requirements of the improved their processes. duty of candour. • The practice reviewed the effectiveness and The areas where the provider must make improvements appropriateness of the care it provided. It ensured that are: care and treatment was delivered according to evidence- based guidelines. However clinical audit to • Establish and maintain effective systems and improve on quality of care and outcomes for patients processes to ensure good governance in accordance was not yet established as a programme to include the with the fundamental standards of care. location as well as the branch. Professor Steve Field (CBE FRCP FFPH FRCGP) • Risks to patients were assessed and mostly well Chief Inspector of General Practice managed. 3 Rooksdown Practice Quality Report 03/04/2018 Summary of findings The six population groups and what we found We always inspect the quality of care for these six population groups. Older people Requires improvement ––– People with long term conditions Requires improvement ––– Families, children and young people Requires improvement ––– Working age people (including those recently retired and Requires improvement ––– students) People whose circumstances may make them vulnerable Requires improvement ––– People experiencing poor mental health (including people Requires improvement ––– with dementia) 4 Rooksdown Practice Quality Report 03/04/2018 Rooksdown Practice Detailed findings approximately 13,600 registered patients. The practice has Our inspection team an above average working age population particularly for those between 25 and 45 years old. The practice has 81% of Our inspection team was led by: registered patients in paid employment in comparison to the national average of 61%. The practice has a lower than Our inspection team was led by a CQC lead inspector . average elderly population, 6% in comparison to the The team included a GP specialist adviser, and a national average of 17%. This percentage drops to 2% for practice manager adviser. the over 75 age group in comparison to a national average of 8%. The patient population is predominantly White British but there are some patients from other nationalities Background to Rooksdown including, Polish, Hungarian and Asian origins. The practice Practice has identified that 13% of the patient population is Polish. The Rooksdown Practice has opted out of providing The Rooksdown Practice is located at Park Prewett Medical out-of-hours services to their own patients and refers Centre, Park Prewett Road, Basingstoke, Hampshire. RG24 patients to the out of hour’s service via the NHS 111 service. 9RG. Rooksdown Practice is part of Cedar Medical Limited. Rooksdown Practice has a branch surgery located at The The practice is registered with the Care Quality Commission Beggarwood Surgery, Broadmere Road,Basingstoke, to provide the following regulated activities: Hampshire. RG22 4AG. We visited this branch surgery during the inspection of Rooksdown Practice. • Surgical procedures; Population group ratings: • Treatment of disease, disorder or injury; Older people: Requires Improvement • Family planning; People with long-term conditions : Requires Improvement • Maternity and midwifery services; Families, children and young people :Requires • Diagnostic and screening procedures. Improvement The practice website can be found at Working age people (including those recently retired and www.therooksdownpractice.co.uk students): Requires Improvement Rooksdown Practice occupies a purpose built medical People whose circumstances may make them vulnerable : centre that opened in May 2017. The premises are owned Requires Improvement by NHS England via their estates division. People experiencing poor mental health (including people The practice provides services under a Personal Medical with dementia): Requires Improvement Services contract and is part of the NHS North Hampshire Clinical Commissioning Group (CCG). The practice, now l that it has merged with The Beggarwood Surgery has 5 Rooksdown Practice Quality Report 03/04/2018 Good ––– Are services safe? • There were arrangements for planning and monitoring Our findings the number and mix of staff required. The practice were aware of there being a challenge at the branch surgery We rated the practice, and all of the population as the clinical staff included locum GPs. We saw that the groups, as good for providing safe services. practice was advertising nationally for GPs. Safety systems and processes. • There was an effective induction system for temporary The practice had clear systems to keep patients safe and staff tailored to their role. safeguarded from abuse. • Staff understood their responsibilities to manage emergencies on the premises and to recognise those in • The practice conducted safety risk assessments. It had a need of urgent medical attention. Clinicians knew how suite of safety policies which were regularly reviewed to identify and manage patients with severe infections, and communicated to staff. Staff received safety for example, sepsis. information for the practice as part of their induction • When there were changes to services or staff the and refresher training. The practice had systems to practice assessed and monitored