User Guide EMC® Smarts® VoIP Performance Manager Version 4.0 User Guide P/N 300-008-632 REV A01 EMC Corporation Corporate Headquarters Hopkinton, MA 01748-9103 1-508-435-1000 www.EMC.com EMC Smarts VoIP Performance Manager Copyright © 2009 EMC Corporation. All rights reserved. Revised:EMC July believes 14, 2009 the 7:20 information pm in this publication is accurate as of its publication date. The information is tablesubject of terms.fm to change without notice. D EMC CONFIDENTIAL THE INFORMATION IN THIS PUBLICATION IS PROVIDED "AS IS." EMC CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. 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Date of issue: 28 July 2009 Product Version: VoIP PM 4.0 (IPTM 9.5.2) Table of EMC terms and equivalent terms used in this guide EMC Term PROGNOSIS Terms Used in this Guide EMC Smarts PROGNOSIS, Integrated Research EMC Smarts VoIP Performance Manager PROGNOSIS IP Telephony Manager VoIP Performance Manager IP Telephony Manager VoIP PM IPTM EMC Smarts VoIP Performance Reporter PROGNOSIS IP Telephony Management Reporter VoIP Performance Reporter IP Telephony Management Reporter VoIP PR IPTMR powelink.emc.com www.ir.com Page 2 of 432 Table of Contents Table of Contents Introduction................................................................................................................................................ 5 About this Guide ........................................................................................................................................ 6 Documentation Conventions...................................................................................................................... 7 Operational Overview ......................................................................................................................................... 9 Overview...................................................................................................................................................10 Architecture ..............................................................................................................................................11 User Interfaces...................................................................................................................................................19 Graphical User Interface...........................................................................................................................20 Web Interface ...........................................................................................................................................41 System Monitoring.............................................................................................................................................45 Knowledge Tools ......................................................................................................................................46 Analysts and Databases ...........................................................................................................................47 Welcome Display......................................................................................................................................48 Accessing Other Displays.........................................................................................................................49 Configure ..................................................................................................................................................50 Browse......................................................................................................................................................56 Monitor......................................................................................................................................................57 Troubleshoot.............................................................................................................................................66 Avaya Communications Manager.....................................................................................................................67 Displays for Avaya....................................................................................................................................68 Thresholds and Alerts for Avaya...............................................................................................................95 Databases for Avaya ..............................................................................................................................103 Cisco Unified CallManager 3.3 & 4 .................................................................................................................105 Displays for CUCM 3.3 & 4.....................................................................................................................106 Thresholds and Alerts for CUCM 3.3 & 4................................................................................................179 Databases for CUCM 3.3 & 4 .................................................................................................................198 Cisco Unified Communications Manager 5+ .................................................................................................199 Displays for CUCM 5+ ............................................................................................................................200 Thresholds and Alerts for CUCM 5+.......................................................................................................232 Databases for CUCM 5+ ........................................................................................................................248 Analyst for CUCM 5+..............................................................................................................................250 Cisco Unity .......................................................................................................................................................251 Cisco Unity .............................................................................................................................................252 Monitoring Unity Data .............................................................................................................................253 Configuration ..........................................................................................................................................254 Thresholds and Alerts for Unity ..............................................................................................................258 Nortel Communication Server ........................................................................................................................263 Displays for Nortel ..................................................................................................................................264 Thresholds and Alerts for Nortel .............................................................................................................271 Databases for Nortel...............................................................................................................................277 Reporting..........................................................................................................................................................279 Reporting ................................................................................................................................................280 Page 3 of 432 PROGNOSIS IP Telephony Manager CUCM 3.3 & 4 Reporting ........................................................................................................................281 CUCM 5+ Reporting ...............................................................................................................................282 Standard Windows Reporting .................................................................................................................283 Web Based Reports................................................................................................................................284 Management Reporter............................................................................................................................292 Ancillary Functions..........................................................................................................................................293 Availability Manager................................................................................................................................294 Database Server Management...............................................................................................................349 Dispatch Manager...................................................................................................................................358