Tribunals Ontario 2019-20 Annual Report Tribunals Ontario is responsible for 19 tribunals across three divisions: Environment and Land Safety, Licensing Appeals and Standards Social Justice www.elto.gov.on.ca www.slasto-tsapno.gov.on.ca www.sjto.gov.on.ca Mailing Address: 25 Grosvenor Street, 19th Floor Toronto ON M7A 1R1 Ce document est également disponible en Français. 1 June 30, 2020 Dear Attorney General Downey: Re: Tribunals Ontario 2019-20 Annual Report On behalf of Tribunals Ontario, it is our pleasure to submit to you the 2019-20 Annual Report. This report reflects the activities of Tribunals Ontario for the fiscal year ending March 31, 2020. Since our amalgamation last year, we have worked to create a new organization that takes into consideration the unique attributes of the 19 boards and tribunals that are part of our organization. In our first year of operation, we completed an organizational review to develop a new set of strategic directions to improve performance and results, promote consistency in practices, procedures, decision-making and dispute resolution. We are pleased to report that Tribunals Ontario has made great progress on improving how services are delivered to ensure a streamlined, cost-effective and efficient model for the people who access our services. The attached report reflects how Tribunals Ontario has established priorities and activities with the goals of fulfilling its mandate and serving the people of Ontario effectively and efficiently. We look forward to continuing to work with your ministry in the upcoming year. Yours sincerely, Sean Weir Lori Coleman Executive Chair Executive Director (Acting) Tribunals Ontario Tribunals Ontario Disponible en Français. ISBN 978-1-4868-4629-0 © Queen's Printer for Ontario, 2020 2 Table of Contents Executive Chair’s Message ......................................................................... 7 Executive Director’s Message ..................................................................... 8 About Tribunals Ontario ............................................................................ 10 Organizational Structure ........................................................................... 11 Operational Highlights ............................................................................... 13 Tribunals Ontario Mediation and Hearing Centre ................................................... 14 Digital Transformation ............................................................................................. 14 COVID-19 Pandemic .............................................................................................. 14 Diversity, Inclusion and Accessibility ......................................................... 16 Accommodation Requests ......................................................................................... 16 Professional Development ........................................................................ 17 Tribunal Highlights .................................................................................... 19 Animal Care Review Board ........................................................................................ 20 Operational Highlights ............................................................................................ 20 Statistics ................................................................................................................. 21 Assessment Review Board ........................................................................................ 22 Operational Highlights ............................................................................................ 22 Statistics ................................................................................................................. 23 Board of Negotiation .................................................................................................. 27 Operational Highlights ............................................................................................ 27 Statistics ................................................................................................................. 27 Child and Family Services Review Board .................................................................. 29 Operational Highlights ............................................................................................ 29 Statistics ................................................................................................................. 30 Conservation Review Board - Land ........................................................................... 32 Operational Highlights ............................................................................................ 32 Statistics ................................................................................................................. 32 Criminal Injuries Compensation Board ....................................................................... 35 Operational Highlights ............................................................................................ 35 3 Statistics ................................................................................................................. 36 Custody Review Board .............................................................................................. 38 Operational Highlights ............................................................................................ 38 Statistics ................................................................................................................. 38 Environmental Review Tribunal ................................................................................. 40 Operational Highlights ............................................................................................ 40 Statistics ................................................................................................................. 41 Fire Safety Commission ............................................................................................. 43 Operational Highlights ............................................................................................ 43 Statistics ................................................................................................................. 43 Human Rights Tribunal of Ontario .............................................................................. 45 Operational Highlights ............................................................................................ 45 Statistics ................................................................................................................. 45 Landlord and Tenant Board ....................................................................................... 49 Operational Highlights ............................................................................................ 49 Statistics ................................................................................................................. 50 Licence Appeal Tribunal ............................................................................................ 53 Operational Highlights ............................................................................................ 53 Statistics ................................................................................................................. 54 Local Planning Appeal Tribunal ................................................................................. 57 Legislative Authority ................................................................................................ 57 Operational Highlights ............................................................................................ 57 Statistics ................................................................................................................. 58 Mining and Lands Tribunal ......................................................................................... 61 Operational Highlights ............................................................................................ 61 Statistics ................................................................................................................. 61 Ontario Civilian Police Commission ........................................................................... 63 Operational Highlights ............................................................................................ 63 Statistics ................................................................................................................. 64 Ontario Parole Board ................................................................................................. 66 Operational Highlights ............................................................................................ 66 Statistics ................................................................................................................. 67 4 Ontario Special Education Tribunals – English and French ....................................... 68 Operational Highlights ............................................................................................ 68 Statistics ................................................................................................................. 68 Social Benefits Tribunal ............................................................................................. 69 Operational Highlights 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