HSBC Bank Malaysia Berhad (“HSBC”) Universal Terms & Conditions (May 2019 Edition) EFFECTIVE DATE: 21 May 2019 for all new customers of HSBC Bank. 11 June 2019 for all existing customers of HSBC Bank as at 21 May 2019. These Universal Terms & Conditions consist of: Generic Terms & Conditions (applicable to every account/ product/service (including banking & financing facilities) opened with or provided by HSBC); Specific Terms & Conditions for HSBC Premier and HSBC Advance; Specific Terms & Conditions for Retail Banking and Wealth Management; and Cardholder Agreement for HSBC Visa Platinum/Platinum Mastercard® /HSBC Advance Visa Platinum/HSBC Visa Signature/HSBC Premier World Mastercard® Credit Card/HSBC Premier Travel Mastercard® Credit Card. These Universal Terms & Conditions are available on request and on HSBC’s website at www.hsbc.com.my (uploaded on 21 May 2019). Please take the time to read them as they are binding on you. Please contact your nearest HSBC branch if you require any clarification. Thank you for banking with HSBC. Issued by HSBC Bank Malaysia Berhad (Company No. 127776-V) HBMY145 Clause headings are not to affect the interpretation of the clauses. Contents Generic Terms Generic Terms Specific Terms & Conditions Generic Terms & & Conditions & Conditions for HSBC Premier Conditions and HSBC Advance 1. Account Statements 20. Foreign Currency Cheques ACCOUNTS Specific Terms & 2. Consolidation & Set-Off 21. Inward Remittances 1. Premier and Advance Account Conditions 3. Customer’s Details and 2. Premier and Advance Flexitime for HSBC Premier and 22. Outward Remittances Obligations Deposit Account HSBC Advance 23. Carrying Out Payment/ 4. Joint Accounts Remittance Instructions 3. Premier/Advance with Easigrow (optional for link with Specific Terms & 5. Specimen Signature of 24. Carrying Out Standing/ the Premier/Advance Account) Conditions Authorised Signatory(ies) Periodic Instructions 4. Premier/Advance PLUS Plan for Retail Banking and 6. Amendment of Terms 25. Autopay Services Wealth Management & Conditions 5. Premier Junior Account 26. Priority of Payment 7. Financial Crime Risk 5A. Premier Junior Savers Account Cardholder Agreement Management Activity 27. Customer’s Instructions 6. Services - Premier Account 28. Beyond Bank’s Control 8. Suspension/Closure 7. Services - Advance Account of Account 29. Telecommunications Specific Terms & Conditions 9. Collection, Processing for Retail Banking and and Sharing of Customer 30. Indemnity from Customer Information Wealth Management 31. Legal Expenses ACCOUNTS 10. Tape Recording 32. Conflict & Order of Priority 1. Toprate Statement Savings 11. Document Management 2. Toprate Passbook Savings/ 33. Notices Junior Toprate Savings 12. “Know Your Customer” 34. No Waiver & No Assignment 3. Junior Toprate Statement 13. Tax Compliance Savings (applicable to accounts 35. Illegality opened from 7 January 2012 14. Breach of Terms & Conditions onwards) 36. Dormant Account 4. Basic Savings Account 15. Customer Complaints 37. Fraud 5. Basic Savings Account 16. Customer’s Security Duties 38. Fees, Charges & Rates (applicable to accounts opened 17. Use of Card 39. Jurisdiction from 1 September 2009 onwards) 18. Use of Debit Card 40. Definitions 6. Current Account 19. Cheque & Cash Deposits 7. Basic Current Account 8. Basic Current Account (applicable to accounts opened from 1 September 2009 onwards) 9. Time Deposit Account 10. HSBC Gold Account FOREIGN CURERENCY 11. FCY Current Account 12. FCY Savings Account 13. FCY Time Deposit Account 14. Hexagold 15. Everyday Global Account page 2 back next Issued by HSBC Bank Malaysia Berhad (Company No. 127776-V) Updated May 2019 Clause headings are not to affect the interpretation of the clauses. Contents Cardholder Agreement Cardholder Agreement Generic Terms & ® • HSBC Visa Platinum/Platinum Mastercard® • HSBC Visa Platinum/Platinum Mastercard Conditions • HSBC Advance Visa Platinum • HSBC Advance Visa Platinum • HSBC Visa Signature • HSBC Visa Signature • HSBC Premier World Mastercard® • HSBC Premier World Mastercard® Credit Card Credit Card Specific Terms & • HSBC Premier Travel Mastercard® • HSBC Premier Travel Mastercard® Conditions Credit Card Credit Card for HSBC Premier and HSBC Advance A. Acceptance of this Agreement O. Service and Notification Specific Terms & B. Definitions P. Conclusive Evidence Conditions C. Usage of Credit Card Q. Modification and Variation for Retail Banking and Wealth Management D. Verification of Card R. Collection, Processing Statements and Sharing of Cardholder Information Cardholder Agreement E. Cash Advance S. Foreign Exchange F. Payments Made to Card Administration Regulations Account T. Indemnity G. Annual Fee and Service Tax U. Disclaimer H. Liability vis-à-vis Cardholder V. Financial Crime Risk and merchant Management Activity I. Loss, Stolen or Unauthorised W. HSBC Visa Exclusive Use of Credit Card and Privileges/Mastercard Disclosure of PIN to Moments Privileges Unauthorised Persons X. Authorisation or Instructions J. Set-Off via Mail, Telephone and Electronic Medium (Online K. Termination of Credit Card and Communication) Supplementary Credit Card Y. Tax Compliance L. Effects of Termination Z. Conflict & Order of Priority M. Cardholder’s Obligations AA. General N. Automated Phonebanking Service and Personal Internet Banking Appendix 1 page 3 back next Issued by HSBC Bank Malaysia Berhad (Company No. 127776-V) Updated May 2019 Clause headings are not to affect the interpretation of the clauses. Contents Generic Terms & Conditions (May 2019) These Generic Terms & Conditions (applicable to every account/product/service (including banking & 1. Account Statements financing facilities) opened with or provided by HSBC) should be read together with the Specific Terms & 2. Consolidation & Set-Off Conditions of the relevant account/product/service opened with or provided by HSBC and HSBC Bank’s Terms and Conditions for Personal Internet Banking as may be amended from time to time at the absolute 3. Customer’s Details and Obligations discretion of the Bank. 4. Joint Accounts Account Statements 5. Specimen Signature of Authorised Signatory(ies) 1. (i) Where account statements are applicable, they are sent monthly or, at such other intervals as instructed by the Customer or as stated in the applicable Specific Terms & Conditions or account-related 6. Amendment of Terms & Conditions documentation. The Customer agrees to promptly check and reconcile the contents of each account statement and 7. Financial Crime Risk Management Activity transaction record from the Bank with the Customer’s own records to see if there are any errors, omissions, discrepancies or irregularities (collectively “Irregularities”). 8. Suspension/Closure of Account If the Customer does not notify the Bank in writing of any Irregularities within 60 days from the account 9. Collection, Processing statement date, the contents of the account statement including the Irregularities shall be taken to be in and Sharing of Customer order and conclusively authorised by and binding on the Customer. Information (ii) The Customer agrees that if the Customer did not register: (a) for email statements, or provide the Bank 10. Tape Recording with any e-mail address; and/or (b) did not register for PIB e-statements, or as a user of PIB, the account 11. Document Management statement would be sent via paper statement in hard copy to the last known address in the Bank’s record and a fee (as stated in the Bank’s Tariff and Charges which can be viewed at www.hsbc.com.my) would be 12. “Know Your Customer” charged for each account statement issued. 13. Tax Compliance 14. Breach of Terms & Conditions Consolidation & Set-Off 15. Customer Complaints 2. If the Customer owes any debt (whether actual, contingent, present or future) to the Bank and/or HSBC Amanah Malaysia Berhad (“HSBC Amanah”) (the Bank’s wholly-owned subsidiary) solely or jointly with any 16. Customer’s Security Duties other person including any unpaid withholding tax (collectively “Indebtedness”), the Customer agrees that the 17. Use of Card Bank may do the following: 18. Use of Debit Card (a) consolidate the credit balances in all the Customer’s accounts with the Bank (where balances are in different currencies, the Bank may convert one currency to another using its spot rate of exchange on the 19. Cheque & Cash Deposits day of conversion); 20. Foreign Currency Cheques (b) put a hold on such amount of the credit balances which the Bank estimates in good faith to be sufficient, 21. Inward Remittances including taking into account exchange rate fluctuations (if applicable) of the amount of the Indebtedness plus any accruing interest or other charges; 22. Outward Remittances (c) after the end of 7 days’ prior notice, apply such credit balances (even if it involves uplifting any deposit 23. Carrying Out Payment/ before maturity date) against the Indebtedness (where the balances and Indebtedness are in different Remittance Instructions currencies, the Bank may convert one currency to another using its spot rate of exchange on the day of 24. Carrying Out Standing/ conversion); and Periodic Instructions (d) the remaining credit balances, if any, shall be held on substantially the same terms as before the 25. Autopay Services consolidation or on such other terms as the Bank considers appropriate in the circumstances. The Bank’s right and authorisation under this Clause shall not be affected by the Customer’s death, bankruptcy, 26. Priority of Payment insolvency, composition with other creditors