ELECTRONIC MAIL SOLUTIONS Prepared for Calbiochem MIS by Sean Dreilinger <[email protected]> Calbiochem Electronic Mail CONTENTS 1. INTRODUCTION..................................................................................................................................3 1.1. purpose......................................................................................................................................3 1.2. history........................................................................................................................................3 1.3. availability.................................................................................................................................3 2. PLANNING..........................................................................................................................................4 2.1. four views of the calbiochem e-mail opportunity:.......................................................................4 2.2. questions....................................................................................................................................4 3. CONNECTIVITY OPTIONS.....................................................................................................................6 3.1. connectivity on-demand..............................................................................................................6 3.2. permanent connections...............................................................................................................6 3.3. more information........................................................................................................................8 4. MAIL TRANSPORT OPTIONS..................................................................................................................9 4.1. outsource solutions.....................................................................................................................9 4.2. onsite solutions........................................................................................................................11 4.3. recommendations.....................................................................................................................15 5. MAIL USER AGENT SELECTION........................................................................................................... 16 5.1. open-standard e-mail...............................................................................................................16 5.2. proprietary e-mail....................................................................................................................18 5.3. more information: rfc’s............................................................................................................19 6. SECURITY ........................................................................................................................................ 20 6.1. secure connectivity...................................................................................................................20 6.2. secure messaging.....................................................................................................................20 6.3. more information......................................................................................................................21 7. POLICY ............................................................................................................................................ 22 7.1. more information......................................................................................................................23 8. TRAINING......................................................................................................................................... 24 8.1. information literacy..................................................................................................................24 8.2. levels of training......................................................................................................................24 8.3. training providers....................................................................................................................25 8.4. more information......................................................................................................................25 9. RECOMMENDED ACTION: A 10–STEP PLAN......................................................................................... 26 9.1. clarify calbiochem’s internet and e-mail vision........................................................................26 9.2. e-mail server setup: pegasus, mercury, and charon.................................................................. 26 9.3. establish internal/external e-mail resources.............................................................................26 9.4. create policy or guidelines....................................................................................................... 26 9.5. training, part one–software basics............................................................................................27 9.6. connectivity–permanent, leased-line or isdn.............................................................................27 9.7. training, part two–e-mail strategy............................................................................................27 9.8. remote access–pop...................................................................................................................27 9.9. internet presence......................................................................................................................27 9.10. evaluate and refine the system................................................................................................27 10. ADDITIONAL INFORMATION SERVICES( FUTURE PHASE-INS?) ............................................................. 28 10.1. mail-specific...........................................................................................................................28 10.2. standard internet services....................................................................................................... 29 10.3. intranet.................................................................................................................................. 30 11. APPENDIX: WORK ORDER................................................................................................................ 32 Bringing Knowledge to the Information Age in a Flash 2 http://www.kensho.com/ · [email protected] · voice: 619.514.3939 · fax: 619.514.3938 Copyright 05/03/96 1:33 AM · File: calbiochem-electronic-mail.doc Calbiochem Electronic Mail 1. INTRODUCTION 1.1. PURPOSE This report identifies electronic mail solutions available toCalbiochem . Background information, critical evaluation, links to further information, and direct contacts with solution providers are included wherever possible.Section nine suggests a plan of action based on careful consideration of this research, an interview with CalbiochemMIS , and other consulting expertise. 1.2. HISTORY Virtual Advantage referred Calbiochem to Kensho for electronic mail intelligence. Based on my understanding of Calbiochem’s needs shared during an Aprilth 4 meeting with Linda Michel and Robert K. Whitemore <[email protected]> in Calbiochem MIS, I proposed to research and report on appropriate e-mail solutions. The outline of proposed research, report and format (hypertext as the preferred version) were approved in e-mail correspondence on April 29th. This report should be available online Monday, May 6th, with notification sent by e-mail to Calbiochem. 1.3. AVAILABILITY This document is available for download from theKensho W3 site in multiple formats. The report will remain online and available through June 1, 1996, after which we reserve the right to archive it to conserve space on our server. Here are theURL ’s to retrieve the report: 1.3.1. HYPERTEXT http://www.kensho.com/pubs/email/ 1.3.2. ADOBE PORTABLE DOCUMENT FORMAT (PDF) http://www.kensho.com/pubs/email/calbiochem-email.pdf 1.3.3. POSTSCRIPT (GNU-ZIPPED) http://www.kensho.com/pubs/email/calbiochem-email.ps.gz 1.3.4. ASCII TEXT http://www.kensho.com/pubs/email/calbiochem-email.txt Bringing Knowledge to the Information Age in a Flash 3 http://www.kensho.com/ · [email protected] · voice: 619.514.3939 · fax: 619.514.3938 Copyright 05/03/96 1:33 AM · File: calbiochem-electronic-mail.doc Calbiochem Electronic Mail 2. PLANNING Managing all this takes strict standards, comprehensive planning, and ironclad policies.1 —Alice LaPlante, describing a 31,000 user e-mail system at NCR Depending on how things get done in your corporate culture, this documentmay be ‘the plan.’ Great, flip to section nine and dig in. Section nine contains a sample plan that may get Calbiochem up and running with electronic mail. Details in sections one through eight will back you up. No consultant can bring together a comprehensive knowledge of your customer’s needs, your user’s needs, your management’s needs, and your corporate vision as cohesively as you. Please consider any and all advice offered here within the context of the people and politics that make up your organization. 2.1. FOUR VIEWS OF THE CALBIOCHEM E -MAIL OPPORTUNITY : MIS: what would give our users e-mail and cause the least pain to MIS? Users: we want e-mail, we know how to use Microsoft-windows based tools, get us ‘on the net’ yesterday,