Neterra Telecommunications Neterra is an independent telecom operator with nearly 25 years of history. The company is an industry leader and innovator who provides both standard telecom services and complex IT and telecommunication solutions. We are certified according to the international standards ISO 9001, ISO 27001 and ISO 20000 for high quality products and services. Neterra Telecommunications We deliver the fastest internet in Bulgaria for institutions, business users, national and international telecoms. We have years of experience in building internet and Wi-Fi networks for large areas, events and forums, as well as businesses. We provided internet connectivity and protection against DDoS-attacks for the EU Council Presidency in Bulgaria in 2018, the Plovdiv-European Capital of Culture event 2019, the Innovation and Entrepreneurship Festival WebIT 2019, and many others. Neterra Telecommunications Neterra is a full member of the ECTA (European Competitive Telecommunications Association), SEC (Electronic Communications Association), BABTO (Branch Association of Bulgarian Telecommunication Operators), as well as of the BBBA (British-Bulgarian Business Association) and a member of NetIX - the best Internet Exchange Platform for 2018. Partners International Network International Network ● High speed international redundant network (Nx100G and Nx10G international nodes). ● Neterra has cross-border interconnections to all neighboring countries as well as Central and Western Europe, CIS countries, and connection to Caucasus region via fiber optic cable across the Black Sea. ● From our node in Ruse we reach most of the major telecom operators in Europe through three independent submarine cables to Giurgiu, Romania. ● Our connections to both Turkey and Greece are passing through our node in Kapitan Andreevo from where we reach many of the African and Asian telecom operators. International IP Connectivity ● International IP connectivity of Neterra is based on both peering in internet exchanges and IP Transit agreements. ● Peering: Neterra exchanges over 70% of its international traffic via direct peering without transit providers in the following Internet Exchange Points: NetIX (Global), DE-CIX (Frankfurt), LINX (London), AMS-IX (Amsterdam), Equinix (Paris), VIX (Vienna), MIX (Milan), MSK-IX (Moscow), Netnod (Stockholm), BIX (Sofia) and Ronix and Interlan (both in Bucharest). ● Major IP Transit providers: Direct connection with Tier 1 operators both locally in our own datacenter and globally in other PoPs - CenturyLink, GTT, Telecom Italia Sparkle, TATA Communications. National Network National Network ● Topologically the national network is a ring, composed of two arches - north and south, the northern arc connecting Sofia and Varna via Ruse, and the southern - Sofia and Burgas via Svilengrad (Kapitan Andreeevo). ● The two arches are connected between Varna and Burgas and in the middle between Ruse and Kapitan Andreeevo. ● There are also many smaller regional rings, each node in the network is connected by independent routes to the northern and the southern arc. Connectivity in Bulgaria As a major wholesale provider, Neterra serves about 50% of ISPs in Bulgaria. ● Neterra has built a physical (cable) connection with all first level providers (own international network or own data centers). ● Every Bulgarian ISP uses some of these first level providers for its international connectivity. ● Thus Neterra reaches directly 100% of the Internet traffic generated in Bulgaria, without transit steps on the road, even within the country. ● For greater reliability, Neterra's clients are connected to two routers, that serve the Bulgarian Internet space – main and back up. Content Delivery Networks ● Neterra is connected to all large CDNs in the region (like Google, Facebook, Akamai, etc.). Some of them have chosen Neterra's data center to host their equipment and expand locally their content distribution. ● About 10% of Neterra's "international" traffic (30% of the web traffic) is generated by servers physically located in Sofia. This leads to significant improvement in web sites usability, because reaction time is reduced by several seconds per page. ● Among the CDN providers' customers, located in Neterra are Adobe, Asus, Apple, Autodesk, Airbnb, BBC, CNET, Discovery, FOX, IBM, McAfee, Microsoft, MTV, NASA, NBA, NBC, Playstation, Red Hat, Reuters, Warner Music, Ubisoft, Yahoo. Our Brands ● SDC - We have 4 data centers where companies can have their own equipment or rent servers, relying on Neterra for 24/7 maintenance and tech support. We have built a data center park, next to the largest substation in the Balkans where other investors can build their own data centers; ● Neterra provides a cloud platform (called ‘Cloudware.bg’) where our customers can move their business in minutes and then use flexible resources according to their needs; ● We offer tracking services for moving objects through our GPS platform, called Netfleet.bg, suitable for companies and organizations with large car fleets; Our Brands ● We broadcast the largest online television platform for Bulgarians abroad - Neterra TV, where our users can watch all Bulgarian live and recorded movies, TV shows, broadcasts, etc.; ● Neterra provides satellite solutions and land satellite stations; ● We offer satellite internet for businesses and end-users; ● We provide international connectivity (a network in over 35 countries worldwide); ● We protect our clients against DDoS attacks; ● Neterra provides IPTV solutions, professional TV broadcasting equipment, full or partial audio / video platforms, tailored to the needs of our customers. We provide distribution of audio and video signals to any part of the world via satellite and land communications. We support for copyright negotiation, content protection, and 24/7 technical support. Our Services Point-to-Point Services Network Access Neterra provides point-to-point packet data transport The services in this group provide the client with services through various technologies - DWDM, SDH, access to the global Internet with full or partial Ethernet, MPLS. The portfolio of this service group range of international routes as needed. Among the includes both standard services in compliance with Internet services in Neterra's portfolio there are both the international specifications of the Metro Ethernet services with guaranteed, symmetrical capacity and Forum (MEF), as well as specific solutions providing Broadband Internet Access services covering the high security and reliability of communication. This exact requirements of the clients. With 24x7 type of services are suitable not only for telecom proactive monitoring in our Network Operation operators, but also for corporate clients with presence Center we give additional reliability and guarantees in different geographical locations. In terms of for the service quality. capacity, we can support a wide range. High bandwidth services as well as low speed ones are available. Rental of Resources Customer Resource This group of services covers colocation services at Management Neterra’s Data Centers, as well as rental of Neterra’s own fiber optic network, equipment, software and IP Customer resource management is a broad group of resources. It also includes Neterra's cloud platform services in several areas. Neterra has highly qualified with the option to rent cloud servers and resources. network and IT & system administration specialists. We provide a full range of telco colocation services in Using flexible technical solutions, fully tailored to the compliance with the international standards, together individual needs, we can provide complete or partial with basic colocation services. Qualified engineers are management of the client's network. The technical available for 24x7 hands-on-site support. solutions developed to provide DDoS attack protection also fall into this category. Neterra provides tracking services for moving objects through a GPS platform, called Netfleet.bg. It enables management of the client’s car fleet. Audio Video Services End-user Services TV channel IP distribution, complete IPTV and DVB-C End-user services include access to satellite internet, as platforms, audio and video processing, as well as event well as our online television and audio/video platform audio/video IP broadcast (live-streaming) and playout Neterra.TV. It is widely used by Bulgarians abroad, where services are only part of this group. It also includes our users can watch all Bulgarian live and recorded satellite services that enable the customer to receive and movies, TV shows, broadcasts, etc. broadcast audio/video content. Neterra's digital headend platform provides diverse functionality for acquisition, processing and output of audio/video streams. The platform can be used to produce streams for distribution to CATV headends, Direct-to-Home (DTH) services, online distribution, among others. My Neterra Online Monitoring My.neterra.net is a portal through which Neterra customers have an access to our online monitoring system: Quality Guarantee ● То ensure quality of service Neterra provides a "Service Level Agreement” (SLA) as an integral part of the contract. ● The SLA ensures that the service technical parameters are up to 100% guaranteed, calculated on a monthly basis (depending on the service and the way of providing it). ● The agreement defines the procedure which the client can follow in case of a problem (phone contact, levels of escalation, response time, etc.) ● Neterra stands behind all the stated responsibilities