GRAND TIMES Published for Mille Lacs Corporate Ventures Associates Grand Casino Hinckley Edition August 3, 2018 Quick Links: The Hub The Gazette Grand Casino MN Construction Newsletter DATE PROMOTION TIME Saturday, August 4 No Promos All day Sunday, August 5 Sunday Suprises 12 pm Monday, August 6 Bonus Cash 6 am - 11:55 pm Tuesday, August 7 Bonus Grandplay 6 am - 11:55 pm Senior Wednesdays All Day Wednesday, August 8 I G H Bonus Grandplay 6 am - 11:55 pm Thursday, August 9 Coleman Air Matress Giveaway 9 am - 8 pm Friday, August 10 Big Cash Day 6 am - 11:55 pm H Upcoming Events! Silver Sevens5 Lounge August Phil Classic 1 -5 Vaught Rock August Kid N’ Variety 8 - 12 Nick August Topper Classic THE GRILLE HOUSE 15 - 19 Rock STORIES DINER Wednesday, Thursday, & Sunday 4 pm - 10 pm In This Issue... Monday - Thursday: 7 am - 9 pm Open 24 hours Friday & Saturday Friday & Saturday Sunday: 12 am - 9 pm 4 pm - Midnight Associate Interest 2 Check out the New Buffet Associate News 4 Schedule on Page 3! WINDS GRAND BUFFET Service Recognition 6 STEAKHOUSE Lunch: Monday - Sunday August Chef’s Tour ($36.00) 11 am - 2 pm Learning & Development 7 Grilled Atlantic Salmon Cakes, Asparagus, Dinner: Sunday - Thursday Tomato, and Gorgonzola Salad, 4 pm - 8 pm Chicken Dijon and Lemon- Friday & Saturday Birthdays & Anniversaries 8 Mascarpone Panna Cotta 4 pm - 10 pm ASSOCIATE INTEREST Welcome New Associates Upcoming Celebrate the Day: Tanisha Barnes Coffee Shop Associate September 6-8: Shanee Davis Bingo Attendant Rocktember Festival ~Uniform shirt and jeans Kimberly Endsley Security Officer Jason Evgen Security Officer William Kenyon Security Officer Joyce Knudson GHI Utility SAVE THE DATE! Elayna Kowarsch GNI Room Attendant The Associate Appreciation Party will Whitney Linkert Buffet Bus Person be on Wednesday, August 22 from James Paul Jr Beverage Utility 7 am - 5 pm Jenna Thomas CRS Watch for events, contests, and more Angelica Winsor Beverage Utility details to come! Kid’s Cove At Grand Casino Closing Bohlman, Inc. has provided child care services through Kids Cove at Grand Casino Mille Lacs and Grand Casino Hinckley. This week, we were made aware that Bohlman, Inc. has chosen to no longer offer their services to Grand Casinos. Therefore, the last day of operation for Kids Cove at Grand Casino Mille Lacs and Grand Casino Hinckley will be Sunday, August 5, 2018. Grand Casino Mille Lacs and Grand Casino Hinckley are looking to find a new solution for child care services on property. Until then, children 13 and older can enjoy the amenities of the Grand Arcade. FAQs: WHY IS KIDS COVE CLOSING AT GRAND CASINO MILLE LACS AND GRAND CASINO HINCKLEY? Kids Cove is owned and operated by Bohlman, Inc. Bohlman, Inc. has chosen to no longer offer their services to Grand Casinos. WILL KIDS COVE REOPEN? At this time, Kids Cove will not reopen at Grand Casino Mille Lacs and/or Grand Casino Hinckley. Grand Casino is looking to find a solution to offering child care services on property. WHAT AMENITIES DOES YOUR FACILITY OFFER CHILDREN? The Grand Arcade at Grand Casino Mille Lacs and Grand Casino Hinckley is a fun atmosphere for children of all ages to enjoy. From air hockey to skee-ball to video games, we offer a variety of the latest arcade machines to choose from. Accompanied by an adult, children of all ages can also enjoy the pool area at Grand Casino Mille Lacs and Grand Casino Hinckley. MY CHILD IS UNDER THE AGE OF 13; ARE THERE ANY ADDITIONAL CHILD CARE SERVICES AVAILABLE? As of August 4, 2018, child care services will no longer be provided for children under the age of 13. Grand Casino Mille Lacs and Grand Casino Hinckley are looking to find a solution. In the meantime, please plan accordingly. 2 Grand Times ASSOCIATE INTEREST Buffet Changes ROCKTEMBER FAQS Beginning in August we’re changing up our Friday and Sunday Why is RATT no longer headlining Buffets. The Seafood Buffet will be offered on the last two Fridays of the month, while the Shrimp Lovers Buffet will be RockTember? offered on the Due to unforeseen circumstances, RATT first two or had to end their contract for Grand three Fridays – RockTember VI. We wish them the best! depending on the number of Who will be Friday’s headliner? Fridays in any We are excited to announce that Scrap given month. Metal has been confirmed as our Friday On Sundays, night headliner at Grand RockTember we’re bringing back an old VI. The diversity of Scrap Metal’s roster favorite, the will be a great asset to Friday’s lineup Smokehouse – it will include Gunner & Mathew Buffet. Nelson, Barry Goudreau (Boston), Don Dokken (Dokken), George Lynch This month, the (Dokken), Wild Mick Brown (Dokken), Friday Shrimp Jon Levin (Dokken), Chris McCarvill Lovers Buffet (Dokken), and Lita Ford. The set will also will be August feature Mark Holt, Gary Corbett, Mike 3, 10, & 17, and the Friday Vanderhule, and Howie Simon. Seafood Buffet will be August Why have ticket prices changed? 24 & 31. Ticket prices were originally lowered as an incentive to our Guests for a short time frame. Lady Luck Estates How long will ticket prices be Mille Lacs Corporate Ventures discounted? (MLCV) held a grand opening As an incentive to our Guests, we will ceremony on July 20th to be lowering the price of tickets through showcase completion of the August 1, 2018. During this time frame, first construction phase of Guests can purchase 3-Day Pit Passes to Lady Luck Estates. This 28-unit townhome development will provide quality, affordable housing the event for $190, or 3-Day Reserved for hardworking families in Hinckley. To commemorate this Tickets for $180. No other ticket prices milestone, a Princeton Elm tree was planted to signify growth of have been discounted. the neighborhood. A special thanks to project partner Travois, investor Red Stone Equity Partners, and elected officials of the Can I get a refund? Mille Lacs Band of Ojibwe for helping make this project possible! We will not be offering refunds for Grand RockTember VI. Any questions Lady Luck Estates has moved in the first group of tenants into the can be emailed directly to first couple buildings. There still are 3 bedroom units available [email protected] for late this fall, so please get your application in now if you are interested! Grand Times 3 ASSOCIATE NEWS A Note From Our General Manager Grand Casino Hinckley Team, As many of you may have already heard, we are promoting an important Guest Service Training Initiative throughout August and September. We all know how important guest service is to our Guests and Associates. That is why it is very important for all of our Associates to participate in the upcoming ATC Guest Service Champion Workshops, to brush up on our skills and remember why Grand Casino is best known for our hospitality and service. It’s a competitive market out there and we want to make sure we are staying at the top of our game, living up to our Guests expectations as industry leaders in service and friendliness. The goal is to raise the bar, delivering not just expected service, but exceptional service to our Guests; the kind of service that has Guests telling their family and friends about us. As a result of this training, you will walk away with a renewed sense of service and create a personal promise to your Guests and Team. If we work together as a team, we can make a consistent and significant impact on our GuestNet scores, Guest and Associate Experiences, and Guest Loyalty. This is a mandatory training created to benefit ALL Associates; let’s get the most we can out of this investment. This is not only for our teams that are working with our Guests face-to-face, but for our Heart of the House Associates as well. The impact that Heart of the House Associates can have with each other, our internal Guests, is just as important as the impact Front of the House has with our Guests that are here to game, eat, and have fun. Important Information • Associates must sign up in advance and actively participate in one 2-hour paid session from now through September 14, 2018. • Associates not in attendance for their registered / scheduled session will result in a NCNS (4 occurrences per policy). • A sign up book with a variety of dates and session times is located on the table under the plasmas, near the Associate entrance. • Each session requires a 20 person minimum, not to exceed 30 maximum. If we do not have enough participants signed up 48 hours in advance, sessions will be cancelled. • Associates may contact Learning and Development for questions regarding the training. Please communicate and promote this initiative in your pre-shift meetings, on your bulletin boards, and anywhere else appropriate for reaching all Associates! We need all of our leaders and Associates on board to make this a successful initiative. I would like to thank everyone for supporting the Learning & Development team in making sure this key company initiative is successful. 4 Grand Times WelcomeASSOCIATE to NEWSthe 2018 Champion Workshop UPCOMING WORKSHOP SESSIONS... Morning Afternoon/ DATE Sessions Evening Sessions Wednesday, August 1 - 2 pm All Associates must Thursday, August 2 - 3 pm attend one 2-hour Friday, August 3 9 am - Monday, August 6 8 am 12 pm workshop, held in Wednseday, August 8 7 am 5 pm Thursday, August 9 8 am 5 pm the L&D Training Friday, August 10 8 am 12 pm Center now through Monday, August 13 9 am 3 pm September 14, 2018.