Ticket Issuing System Accreditation Guide Delivering IT platforms for tomorrow’s railwayfor tomorrow’s IT platforms Delivering Subject Ref: RSPA2000 Version: 02-03 Rail Settlement Plan Limited Registered Office, 2nd Floor, 200 Aldersgate Street, London EC1A 4HD www.raildeliverygroup.com 020 7841 8000 Registered in England and Wales No. 03069042 Ref: RSPA2000 02-03 Ticket Issuing System Date: 12-Aug-2019 Accreditation Guide Page: 2 of 38 Version History Version Date Author Comments 01-00 12-Sep-2008 C Dixon Issued after noting by RSSG on 11th September 2008 01-00-A/C 30-Dec-2008 Chris Updated mainly to clarify Product Record and transition testing, plus Querée earlier minor typos, layout, etc. Issued version proposed to be v01- 01. Updated following first external review. 01-00-D 10-Feb-2009 J Law Document reformatted for RSSG consideration. There were no material changes following the final external review. 01-01 19-Feb-2009 J Law Issued version following approval by RSSG 19/02/2009 02-00 04-Nov-2011 S Standley JIRA issues addressed. Updated following internal audit review. General cosmetic changes for clarification (STD-128). Section 4.2 updated to expand on TISA analyst checks (STD-317). TISA team rework. Paragraph 4.8.5 clarified timeframes for accreditation (STD- 63). Update to section 1.6 to include ref to ‘compliance standards’. New section 4.14 on ‘Post Accreditation Review’ which replaces previous version 01-01 section 4.11. External review comments addressed. Issued version following RSF approval. 02-00-A 21-Jan-2013 E Kelly Updated to reflect changes as per JIRA Issues STD-351 and STD- 492; Update to process diagrams and minor cosmetic changes. 02-00-B 20-Feb-2013 E Kelly Updated following internal review, addressing comments. 02-00-C 05-Jun-2013 N Barkham Updated to include changes to ASSIST. Pilot details now entered via ASSIST rather than RSPS9001. Pilot authorisation requests now sent via ASSIST. Rollout plan no longer required by RDG. 02-00-D 06-Aug-2013 E Kelly Updated in line with new corporate look and to address final outstanding comment on Compliance Review. 02-00-E 27-Aug-2013 E Kelly Updated following First External Review. 02-00-F 11-Sep-2013 E Kelly Updated following Final External Review. Sent to RSF for approval. 02-01 26-Sep-2013 E Kelly Issued version following approval by RSF. 02-01-A 12-Apr-2016 N Barkham New version created for Next Review Date. 02-01-B 27-Jun-2016 T Dagley Updated following internal review. 02-01-C 25-Aug-2016 N Barkham Updated following external review. 02-01-D 14-Sep-2016 T Dagley Updated following final external review; Sent to RSF for approval to issue. 02-02 29-Sep-2016 T Dagley Issued version following approval by RSF. 02-02-A 19-Mar-2019 J Wright Content re-ordered and restricted. Consolidation of content. New Accreditation Process diagrams. 02-02-B 03-Jun-2019 J Wright Updated to reflect comments from internal review. New JIRA categorisation added, following approval by FRG. ‘TIS Installation Form’ moved to RSPS4002: RDG Portal SDCI+ Delivery. © Rail Settlement Plan 2019 Commercial in Confidence Ref: RSPA2000 02-03 Ticket Issuing System Date: 12-Aug-2019 Accreditation Guide Page: 3 of 38 Version Date Author Comments 02-02-C 02-Jul-2019 J Wright Updated following first external review. Accreditation testing process diagram revised. 02-02-D 18-Jul-2019 J Wright Updated following final external review. W Smith Changes to formatting and wording to improve ease of reading. Further detail added to Accreditation Testing process diagram and narrative. 02-03 12-Aug-2019 J Wright Consolidation of Initial Discussion stage and amended start of Enhancement to Rail Retail System. Added contract and purchase order step to Scheduling Accreditation stage. Release Control The following personnel must formally approve the document prior to assigning a non-draft version number. Organisation Role Name RDG Document Owner RDG Head of Service Assurance RDG Document Owner RDG Accreditation Business Manager Distribution Organisation Role Name RDG Accreditation N/A N/A TOCs N/A N/A TIS Suppliers N/A N/A Copyright The copyright in this work is vested in RSP Ltd and the information contained herein is confidential. This work (either in whole or in part) must not be modified, reproduced, disclosed or disseminated to others or used for purposes other than that for which it is supplied, without the prior written permission of RSP Ltd. If this work or any part hereof is furnished to a third party by virtue of a contract with that party, use of this work by such party shall be governed by the express contractual terms between RSP Limited which is a party to that contract and the said party. © 2019 © Rail Settlement Plan 2019 Commercial in Confidence Ref: RSPA2000 02-03 Ticket Issuing System Date: 12-Aug-2019 Accreditation Guide Page: 4 of 38 Contents 1. Introduction..................................................................................................................................... 6 1.1 Our role ................................................................................................................................................... 6 1.2 Purpose of this guide .............................................................................................................................. 6 1.3 Intended audience .................................................................................................................................. 6 1.4 TIS definition ........................................................................................................................................... 6 2. Accreditation overview .................................................................................................................... 7 2.1 Background ............................................................................................................................................. 7 2.2 RDG Standards ........................................................................................................................................ 7 2.3 Scope of Accreditation ........................................................................................................................... 7 2.4 Certification model ................................................................................................................................. 8 2.5 Timescales .............................................................................................................................................. 8 3. Ticket issuing business process ........................................................................................................ 9 3.1 Introduction ............................................................................................................................................ 9 3.2 Accreditation requirements ................................................................................................................. 10 4. Accreditation process .....................................................................................................................11 4.1 Overview ............................................................................................................................................... 11 4.2 Initial discussion ................................................................................................................................... 13 4.3 TIS development ................................................................................................................................... 15 4.4 Application ............................................................................................................................................ 16 4.5 Scheduling accreditation ...................................................................................................................... 18 4.6 Compliance Review .............................................................................................................................. 20 4.7 Accreditation testing ............................................................................................................................ 22 4.8 Pilot ....................................................................................................................................................... 26 4.9 Certification .......................................................................................................................................... 29 4.10 Withdrawal of Accreditation ................................................................................................................ 31 5. Systems used by RDG accreditation ................................................................................................32 5.1 ASSIST ................................................................................................................................................... 32 5.2 JIRA ....................................................................................................................................................... 32 6. Costs ...............................................................................................................................................34 6.1 Accreditation charges ........................................................................................................................... 34 6.2 Pilot monitoring ...................................................................................................................................