$65 – £45 €50 May 2015 www.leanmj.com LEARNING NEW TRICKS Assessing the role of lean in re-balancing the economy. Organisations and interviews featured in this edition include: AMRC, EEF, Duggan Associates, Radiant Law, Tier Link Limited, Morrison Bowmore, TM Lean Conference, Evoke People Development. IN THIS ISSUE: Lean apprenticeships A valuable asset to continuous improvement? Distilling lean LMJ goes north of the border to explore how Glaswegian Morrison Bowmore Distillery is taking on lean. Lean and law Exploring the values of contract process mapping as a way Issue 4 Volume 5 to run a more lean business. EDITOR’S LETTER Dear reader, You may have noticed some changes occurring in the LMJ over the past couple of months: It’s all in our efforts to continuously improve. We thought the old look was getting a little outdated and distracting from the content. So we’ve lightened, brightened and streamlined things a little. It’s all in an effort to make LMJ the best it can be. We hope you like the look as it continues to change, and be tweaked a little here and there. In other news the Lean Management Journal Annual Conference is rapidly approaching. This year we’re heading off to Amsterdam to show some love to our lean readers on the European continent. The event will take place over July 8-9 and will showcase a variety of discussions, panel debates, ideas exchange cafes, networking opportunities and special presentations. And if you read last month’s magazine you’ll see we’re launching our debut Lean Top 25, which will be presented there. We hope you’ll be able to join us for that – and if you have anyone you think has done amazing work in lean, don’t forget that you can nominate them at EDITORIAL Commissioning editor [email protected]. Andrew Putwain [email protected] Back to the magazine: this month we look at apprentices with a host Managing editor of interviews with several of those involved in the training of the next Victoria Fitzgerald generation’s future lean managers and implementers. [email protected] Editorial director Jon Radford, engineering trainer and skills assessor at the Advanced Callum Bentley [email protected] Manufacturing Research Centre talks to us about how much he believes DESIGN lean teaches the students and how it’ll help them in their future careers. It Art editor seems to be the case with the students too, several of them also spoke to us, Martin Mitchell and give their ideas on the benefits they believe lean will teach them. [email protected] Designers Alex Cole We also speak to Ian King, from the EEF’s lean academy, designed to spread [email protected] the word of lean to companies not normally able to afford in-depth training schemes or consultants. The academy goes on the road to teach great ideas, In order to receive your but its base in Birmingham is also the home to many apprentices who are copy of the Lean Management Journal kindly email taught there. [email protected] or telephone 0207 401 6033. Neither the Lean Management Andrew Hemmings, of Tier Link Limited, presents his views on how to Journal nor Hennik Group can achieve lean in your supply chain. What’s necessary and what’s not - and accept responsibilty for omissions or errors. how to get the results quickly. Terms and Conditions Please note that points of Radiant Law’s head of managed services Jason McQuillen returns to LMJ to view expressed in articles by teach us about effective ways to bringing process mapping to the world of contributing writers and in advertisements included in high volume commercial contracts. this journal do not necessarily represent those of the publishers. Whilst every effort is made to This month’s case study sees LMJ go north of the border to Glasgow and ensure the accuracy of the information contained in the visit whisky distillers Morrison Bowmore and see how this firm is taking journal, no legal responsibility will lean to its heart. be accepted by the publishers for loss arising from use of information published. All And Bill Bellows joins us with the third and final part of his encyclopaedic rights reserved. No part of this publication may be reproduced take on the brief history of quality in his latest Lessons from Deming. or stored in a retrieval system or transmitted in any form or by any means without prior written Aside from this we have our usual social media and events page to get consent of the publishers. you further involved with your lean cohorts. We hope you enjoy it and happy reading. Andrew Putwain, Commissioning Editor. 2 CONTENTS MAY 2015 CONTENTS 04 Introducing the editors 25 SECTOR FOCUS Lean apprenticeships: A valuable asset to 06 Lean News continuous improvement? LMJ interviews Jon Radford from the Advanced 08 LMJ top 25 Manufacturing Research Centre and Ian King from Read all about LMJAC and the Lean Top 25. the EEF Lean Academy on the benefits of lean being taught to apprenticeships and their views 09 Introduction on encouraging young people to learn about Brenton Harder leads us in with this month’s continuous improvement. introduction on apprentices. 32 LEAN ONLINE PRINCIPLES & PURPOSE We bring you all the latest lean news and 10 Optimising engineering changes discussion from the world of social media. Tim Healey from Duggan Associates, presents how to implement a lean value stream in the office, focusing on engineering change notifications (ECNs). CASE STUDY 34 Morrison Bowmore: 14 Lean and law Distilling lean Radiant Law’s Jason McQuillen returns to LMJ goes north of the border to explore how LMJ with an article expounding the virtues Glaswegian Morrison Bowmore Distillery, learnt and values of contract process mapping as a how to make whisky with lean ideals. way to run a more lean business. 18 Partnership development: the 37 SPECIAL FEATURE route to lean supply chains, part one Lean Manufacturing Conference review Andrew Hemmings, managing director of Reviewing the lean manufacturing conference Tier Link Limited, presents the first of a that provided plenty of food for thought two-parter on the path to the leanest supply on lean and how to keep staff engagement chain out there. levels up. 22 Apprenticeships: beyond the technical 40 LESSONS Director of training provider Evoke People FROM DEMING Development Joe Bell makes the case for A brief history of quality, part three immediate investment in apprentices, above Bill Bellows shares part three of Deming’s ideas and beyond the departmental rotation and on quality in his latest column. technical upskilling usually offered. 42 EVENTS Find out about the latest lean events from all over the world. Elizabeth House, Block 2, Part 5th Floor, 39 York Road, London, SE1 7NQ T +44 (0)207 401 6033 F 0844 854 1010 www.hennikgroup.com. Lean management journal: ISSN 2040-493X. Copyright © Hennik Group 2015. www.leanmj.com | May 2015 3 INTRODUCING YOUR Our experienced editorial board members contribute to the journal providing comment editors against articles and guiding the coverage of subject matter. RENÉ BRENTON ZOE RADNOR AAGAARD HARDER Loughborough Telenor, Denmark Commonwealth University, United Bank of Australia, Kingdom Australia RENÉ PAUL HARDIMAN NICK RICH AERNOUDTS Industry Forum, Swansea Lean Management United Kingdom University, United Instituut, The Kingdom Netherlands JACOB AUSTAD ALICE LEE EBLY SANCHEZ LeanTeam, Beth Israel Volvo Group, Denmark Deaconess Sweden Medical Center, USA BILL BELLOWS SARAH PETER WALSH President, LETHBRIDGE Lean Enterprise, In2:InThinking Cardiff Business Australia Network School, United Kingdom DAVID JEFFREY K. LIKER PETER WATKINS BEN-TOVIM University of GKN, United Flinders Medical Michigan, USA Kingdom Centre, Australia JOHN BICHENO TORBJØRN WENDY WILSON University of NETLAND Warwick Buckingham, Norwegian Manufacturing United Kingdom University of Science Group, University and Technology of Warwick, (NTNU), Norway United Kingdom GWENDOLYN JOSEPH PARIS STEVE GALSWORTH Operational YORKSTONE Visual Thinking Excellence Society Edinburgh Napier Inc., USA University, United Kingdom More information on our editorial board, their experience, and 4 views on lean is available on the LMJ website: www.leanmj.com | www.Leanmj.com SAVE THE DATE! 6th Annual LMJ EuropeanAMSTERDAM Conference 8/9 JULY 2015 | www.leanmj.com | April 2014 Issue 3 Volume 5 RISE OFI NESTHE MACH Considering the role of technology in lean. $65 – £45 – €50 – £45 – $65 Issue 4 Volume 4 | May/June 2014 | www.leanmj.com Organisations and interviews featured in this edition include: Hewlett-Packard, Poppendieck, Edinburgh Napier University,LE Lean ITA Strategies,N Infor, Mark Graban, Bill Bellows, Jelena Pantic. IN THIS ISSUE: Can weGOES transform IT through lean management? Christian Verstraete, chief technologist for Hewlett- www.leanmj.com $65 – £45 – €50 – £45 – $65 | Packard, explores how the amalgamation of varying | August 2014 technologyPUBL is changing businessI Cinteractions and how Issue 6 Volume 4 lean Rcaneflecting improve the on management the application of IT operations of lean and development. Writer, lecturer and The in scaling the dilemma: public sector. lean software developmentPoppendieck, expert, Mary Organisations and interviewsexamines featured ways inof this edition include: sustaining efficiency EatonH ydraulics, the UKwithin Ministry a growing of Justice, organisation. Solihull Council, UK Police Force, the British Library,Edinburgh TorbjørnH. Netland, John Bicheno,High Debbie tech-lean Simpson tech: and Joseph Paris. NapierIN THiS University’sISSUE: Steve Yorkstone analyses the appeal Fromof technology, capability itsto potentialpractice:Head to limitof Business improvement Change and how atgood the UKtechnology Ministry hasof Justice, enabledRhian visionaryHamer, examines change. continuous improvement in the public sector and how a Lean and information technology-finding the right balanced contribution Lean expert, of Steve capability, Bell, weighs meaningful in on practice how to andbalance: evidence is the key to transforming it.