More than just a room. Halls of residence Guide 2015/16 23366_UoS_Halls_Guide.indd 1 01/06/2015 17:38 Welcome to Halls 3 Dear Resident, Welcome to your accommodation at the University of Southampton. 1 Staying in University accommodation will play a big part in your student life at Southampton. You will be living with students not only taking different courses, but also coming from many different parts of the world, introducing you to some great friends and making unforgettable memories. This Guide will provide you with all the information you need to know about halls during your stay with us. We are committed to playing our part in creating the best possible student experience for you during your time at the University of Southampton. It’s our aim to ensure that you enjoy your time in halls and feel safe and supported while you do so. We offer a residential community experience that provides you with the opportunity to reach your academic potential and to further develop the personal skills that support your development towards independent living and working. Welcome/arrival During your time here you are supported by a full team of professional services from across the University. Please inform us of any issues 2 you may have so we can work with you to overcome any problems quickly and easily. All of our accommodation is managed in accordance with the UUK Code of Practice for the Management of Student Housing. Further details relating to the code can be found at www.uukcode.info We hope you have an enjoyable stay in your accommodation and we look forward to meeting you! With Best Wishes, Rachel Bell (Residences Manager) Services, procedures and facilities & The Residences Team 2 Halls of residence Guide 2015/16 23366_UoS_Halls_Guide.indd 2 01/06/2015 17:38 In this halls guide 1. Welcome to your new home How do I make the most of my time in halls and settle into my new home? Page 6 2. Services, procedures and facilities How do I..? A guide to services, procedures and facilities Page 8 3. Health, safety and security at halls How do I conduct myself responsibly and in a safe manner that this is compatible with health, Health, safety and security at halls safety and Security? Page 12 4. Getting around and transport 4 Find out the transport links to and from the halls of residence Page 19 Contents Getting around Arrivals Checklist p.4 and transport Supporting you 24/7 p.5 Welcome to your new home p.6 Services, procedures and facilities p.8 Protecting the environment p.11 Health, safety and security at halls p.12 Your halls contract and key dates p.15 Applying for halls next year and moving out p.17 Getting around and transport p.19 Notes and useful things to remember p.22 Useful contacts p.23 3 23366_UoS_Halls_Guide.indd 3 01/06/2015 17:38 Arrivals checklist Now I’ve arrived what do I need to do? Locate the fire exit and Figure out the best route to my assembly point for my halls teaching campus from my halls Wifi This information can be found on the back Work out the best way to get from your halls of your bedroom door. Go and find the fire to campus. Use maps and ask staff if you assembly point so you know where it is. are unsure (if you are arriving on ‘Welcome Connect to Eduroam Weekend’ there are activities to assist you (the University’s wireless service). with this); www.areyouready.soton.ac.uk You will need to set up a university computing Make a note of the Residences day account in order to connect to the internet. and night (24 hour service) contact To set up your computing account visit details for help, advice and support Join the official UoS www.southampton.ac.uk/isolutions and Residences contact details, and information Residences facebook page follow the instructions for new students. on what to do when you have a question or Keep up to date with important current You are not permitted to use your own problem can be found on the opposite page. information and details of events, as well internet router/wireless system in halls. as connecting and interacting with your community of fellow students in halls Check everything in my room www.facebook.com/pages/University- and complete the inventory of-Southampton-Residences Occasionally there are problems which we are not aware of until students move in, if you do not let us know by Download the halls contract completing the inventory form we can’t and regulations help, and cannot accept liability for any It is really important that you understand issues not raised until later in the year. your contract and regulations. These are available to download from the website www.soton.ac.uk/accommodation Register with a local Doctor Information on your nearest Doctor’s surgery is located on p.9 of Make a note of key dates this guide or other surgeries can be found Note down any key dates such as online. Alternatively register with the your contract start date and end date, University Health Service located on the payment dates, induction talks , events Highfield campus using the form included and when your academic course begins. in this pack (Southampton halls only). Find out who my halls JCR are Find out where other important Every halls of residence has a JCR services are (SUSU reps for your halls) who represent you Cash point, food store, pharmacy, for your time in halls and are also there to help bus stop, supermarket etc—Familiarise with settling in. The JCR run a programme yourself with the location of your halls, of events throughout the year which are a find out where anything essential to you great way to socialise and make new friends. is nearby. There is a really useful map at www.southampton.ac.uk/areyouready under the ‘when you arrive’ section showing where lots of useful services are. 4 Halls of residence Guide 2015/16 23366_UoS_Halls_Guide.indd 4 01/06/2015 17:38 Supporting you 24/7 Who do I contact and where do I go if I need information help and advice in halls? Residences Residences Support Service Day team 08.00–18.00 Night team 18.00–08.00 Emergencies Email: Email: For medical enquiries call 111 to speak with [email protected] [email protected] the National Health Service (NHS) who will Telephone: Telephone: be able to advise you on what to do next. 02380 595777 02380 595777 (option 6) To report a crime that has already happened or to speak to the Police about general enquiries or concerns call 101. • Provide advice and information on • Provide advice and information on If there is a medical or emergency all accommodation matters. all accommodation matters. situation which requires immediate • Provide support to individuals and groups • Provide support to individuals and groups attention, or you have immediate concerns in the event of any emergency or problem. in the event of any emergency or problem. for your safety then please call 999 to • Signpost services which may be needed • Signpost services which may be needed or reach the emergency services. Inform or help in your time at halls. help in your time at halls. Residences immediately afterwards. • Manage the halls environment and estate. • Guide residents on how to live in a Please note Residences staff are not trained • Ensure halls maintenance requests are healthy, safe and secure environment. to deal with medical or emergency situations, dealt with efficiently and appropriately. • Arrange social events to bring they will contact the emergency services. • Provide information and advice on halls residents together. services and facilities, and how you can • Help everyone to live in halls use and book these where required. with consideration for other residents in halls, and nearby. • Promote an understanding and explanation of the halls contract and regulations. 5 23366_UoS_Halls_Guide.indd 5 01/06/2015 17:38 Welcome to your new home How do I make the most of my time in halls and settle into my new home? Living in your halls of residence is a fun Whilst we know that almost all flatmates café’s, sports facilities, cultural sites, and exciting time for both you and those will adjust to living together over time, libraries and community activities. around you. Being part of such a diverse we understand that this may not always Your life is really enriched by taking student community is a great opportunity be possible. We will not tolerate any form advantage of mixing with people outside to find out and learn more about the world of bullying or harassment, whether it be of your flat and your studies. Why not: around us. University life and communal based on someone’s faith, gender, sexuality, living will be a new experience for most disability, or anything else. Neither should Say hello! residents and it is perfectly natural to feel you. We encourage you to try and resolve nervous about being away from home. Try any differences that you have with your Introduce yourselves to your neighbours. to relax and go and meet your flatmates – flatmates independently. If, however, you Find out if they have young children who remember that they will be experiencing are unable to do so, please make use of the need to go to bed early or if they are elderly. some of the same feelings as you. expert support services available across Do they work? If you are on friendly terms all halls every day of the year, every hour of it will be easier for you to appreciate any the day.