Commonwealth of Pennsylvania Date: December 19, 2008 Subject: Telecommunications Managed Services Solicitation Number: 6100004339 Opening Date/Time: February 17, 2009 at 1:00 pm EST Addendum Number: 4 To All Suppliers: The Commonwealth of Pennsylvania defines a solicitation “Addendum”” as an addition to or amendment of the original terms, conditions, specifications, or instructions of a procurement solicitation (e.g., Invitation for Bids or Request for Proposals). List any and all changes: 1. Additional round 1 questions and answers have been posted to the supplier portal. This document is labeled as "Questions and Answers Round 1 Part 2". 2. Round 2 questions and answers have been posted to the supplier portal. This document is labeled as "Questions and Answers Round 2 Part 1". 3. Revisions of Schedule F-1 Service Level Matrix and Exhibit D Service Provider Pricing Forms have been posted to the supplier portal. The following is the summary of changes to Schedule F-1: 1). Removed Baseline Data and Measurement Metric columns 2). Populated Service Level Type and Service Level Class 3). Modified Target Level for SLA Ref#5 4). Modified column heading “Service Level Class” to “Service Levels” to reflect the Schedule F Service Level Methodology and Schedule A Defined Term 5). Modified Service Level to KPI for SLA Ref#6 and SLA Ref#14 6). Removed original SLA Ref#19 Internet Latency 7). Modified SLA Ref#16 to address specifically availability of the redundant and secure Enterprise Internet Access Network (as in Exhibit C 1.81) 8). Added 5 new Enterprise Services SLA’s under SLA Ref# 16 and renumbered remainder of matrix • Redundant and secure Enterprise Remote Access Service • Redundant and secure Enterprise Business Partner DMZ Service • Enterprise COPANET Management Service • Redundant and secure Enterprise VOIP Service • Enterprise Email Scanning Service 9). Modified SLA Ref#36 changed “components” to “functionality” in definition column There are a total of 41 SLA’s on revised Schedule F-1 Service Level Matrix. 4. The following additional exhibits in response to supplier questions have been posted to the supplier portal: Exhibit U Replacement Ethernet Tab for Exhibit G (Round 2 Question 1). Exhibit S RAS NPA NXX (Round 2 Question 37). Exhibit R New Data BRI (Round 2 Question 89). Exhibit T Voice Locations (Round 2 Question 92 and 93, and Round 1 Part 2 Question 263). Exhibit Q InternationalMEXICO (Round 2 Question 98). Form Revised 02/26/08 Page 1 of 2 Commonwealth of Pennsylvania For electronic solicitation responses via the SRM portal: Attach this Addendum to your solicitation response. Failure to do so may result in disqualification. To attach the Addendum, download the Addendum and save to your computer. Move to ‘My Notes”, use the “Browse” button to find the document you just saved and press “Add” to upload the document. Review the Attributes section of your solicitation response to ensure you have responded, as required, to any questions relevant to solicitation addenda issued subsequent to the initial advertisement of the solicitation opportunity. For solicitations where a “hard copy” (vs. electronic) response is requested: Attach this Addendum to your solicitation response. Failure to do so may result in disqualification. If you have already submitted a response to the original solicitation, you may either submit a new response, or return this Addendum with a statement that your original response remains firm, by the due date to the following address: PA Department of General Services Kay Shaffer 555 Walnut Street, 6th Floor Harrisburg, PA 17101 Except as clarified and amended by this Addendum, the terms, conditions, specifications, and instructions of the solicitation and any previous solicitation addenda, remain as originally written. Very truly yours, Name: Kay Shaffer Title: Associate Commodity Manager Phone: 717-346-3830 Email: [email protected] Form Revised 02/26/08 Page 2 of 2 # SECTION SECTION NUMBER REQUIREMENT QUESTION ANSWER Exhibit C 1.63 The Offeror shall describe how its proposed What are the Commonwealth's requirements for video The Commonwealth’s IP video network solution will accommodate the networking? Please provide current and future conferencing software and Commonwealth's growing bandwidth requirements. services are managed by the requirements for video networking. Commonwealth per ITB-NET009 and currently throttled at 384kbps (through equipment configuration only) over the Commonwealth’s data network. The Commonwealth is seeking a network architecture that will continue to support current services as well as future growth (emerging technologies are capable of 4Mbps of bandwidth) originating from any location throughout the Commonwealth’s network. The Commonwealth is seeking a well defined QOS strategy that will be presented by the Offeror and how that will accommodate these future video requirements. 17 Exhibit C 1.65 1.65 Please explain how 1.65 differs from 1.22. Requirement 1.65 references The Offeror shall include the provision of Layer 3 equipment refresh frequency and edge equipment as a managed service offering Requirement 1.22 references with provisions for a 3-year technology refresh. equipment warranty coverage during the duration of the contract. 1.22 The Offeror shall warrant all Offeror provided customer premise equipment for the duration of the Contract Term, including any Renewal Term(s), regardless of when the equipment is 19 placed into service. Exhibit C 1.88 The Offeror shall provide separate Internet Could the Commonwealth please clarify what is being The requirement is changed to read: domains for Contract Participants utilizing requested in this item? The Offeror shall ensure that Commonwealth assigned IPv6 address space. Commonwealth assigned IPv6 addresses need to be route summarized as a /32 block and share 24 a common presence on the Internet Exhibit C 1.102 The Offeror shall support and enable MPLS on Is the Commonwealth requesting that customer routers be The answer to the first sentence is: all managed devices as requested by the treated as Provider Edge LSR's (LER) if managed by the No, unless the proposed solution Commonwealth. Offeror? If so, can Offeror require all routers that are justifies the use of Edge LSR’s. The functioning as Edge LSR's (LER) be managed by the answer to the second sentence is: Offeror? Yes, the Offeror may require that all 25 edge LSR routers be managed by # SECTION SECTION NUMBER REQUIREMENT QUESTION ANSWER the Offeror. Exhibit C 1.251 The Offeror shall provide confirmation of its Where can the contractor find the specifications for all The specifics for this requirement can ability to perform IMAC, cabling and components included in this requirement, including be found in the DGS Contract 5805- maintenance requests for telecommunications equipment age, current contracts for service and 55 Statewide Key and PBX services. The Offeror must be able to perform: maintenance, configuration and release levels, etc.? Telephone Systems and Services 1. Cabling from demarcation to end telephone and Statewide Moves, Adds, 2. Private Branch eXchanges (PBX) Changes (MACs),Cabling, 3. CPU & Consoles such as (Tone Commander) Maintenance of Installed Systems. ISDN sets, attendant consoles, variety of IP sets This contract is available via: (Polycom, Cisco, etc.) www.pasupplierportal.state.pa.us. 4. PC voice mail systems (a variety) associated Enter number 5805-55 in the with a variety of PBX systems solicitation number search. 5. Conference phones, such as Polycom 6. The term installation refers to the complete installation from the telecommunications outlet (voice, video or data) to the terminal block, patch panel or the Light Interface Unit (LIU) 7. All cables will be labeled at both ends. Additionally, the patch panel or LIU will be labeled with the telecommunications outlet number and locations of the remote end. 42 Exhibit C 1.257 The Offeror shall have an alternative detailed Please clarify the requirement … is a general disaster All Offeror facilities must have a plan for resolution of service during a major recovery plan / business continuity process that the DRBCP for the loss of one or more of outage. contractor invokes or some site specific solution? If the the following: Central Office, remote latter does this apply to all locations? Is there a hut, long distance calling availability Commonwealth definition or criteria for a “major outage”? or Internet access. 43 Exhibit C 1.444 The coin/card public payphone conversion is The requirement is that conversion be done within 6 This requirement is changed to read: requiring completion within six (6) months from months of the date of contract award. The table in Exhibit The coin/card public payphone the date of the contract award. If Offeror A on Page 4 of 6 says that the incumbent contract goes conversion shall be completed by requires additional time include the reasons why until 12/7/2011. When do you anticipate contract award? 12/07/2011, which is the end of term and its time for completing the project. Will there be redundancy between the existing carrier and date for the existing Payphone 46 the new carrier? Contract. Exhibit C 1.472 The Offeror shall offer the Commonwealth a Please clarify the term “agency network-based IPS The Offeror shall offer IPS solution(s) redundant and diverse agency network-based solution”. for agency networks. The agency IPS solution. IPS solution will reside on the agency’s internal network. 50 # SECTION SECTION NUMBER REQUIREMENT QUESTION ANSWER Exhibit C 1.494 1.494-1.499 Please list which systems are subject to CoPA’s current Agency firewall solutions managed The Offeror shall provide a fully managed firewall product standard? by the Offeror are subject to the enterprise firewall solution for all Commonwealth current firewall product standard as traffic. This solution is not subject to the current described in ITB-SEC011. 52 Commonwealth firewall product standard. Exhibit C 1.556 The DRBCP shall cover any type of disaster and Please provide a comprehensive list of basic services? Basic services shall include, but not have a maximum recovery time of 72 hours for be limited to, dial tone, long distance, basic services.