July 2016 Hackney: A Place for Everyone? Resident’s Survey and Campaign Analysis report Document Number: 17355558 Document Name: Hackney a place for everyone FINAL report Ipsos MORI |July 2016 | FINAL 1 | Internal Use Only © 2016 Ipsos MORI – all rights reserved. The contents of this report constitute the sole and exclusive property of Ipsos MORI. Ipsos MORI retains all right, title and interest, including without limitation copyright, in or to any Ipsos MORI trademarks, technologies, methodologies, products, analyses, software and know-how included or arising out of this report or used in connection with the preparation of this report. No licence under any copyright is hereby granted or implied. The contents of this report are of a commercially sensitive and confidential nature and intended solely for the review and consideration of the person or entity to which it is addressed. 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Document Number: 17355558 Document Name: Hackney a place for everyone FINAL report Ipsos MORI |July 2016 | FINAL 1 | Internal Use Only Contents 1 Executive summary .................................................................................................................... 1 2 Introduction ................................................................................................................................ 8 3 Technical note ........................................................................................................................... 12 4 Headline views on life in the borough ................................................................................... 15 5 Hackney’s local community .................................................................................................... 25 6 Hackney’s local economy and housing .................................................................................. 37 7 Local environment and amenities .......................................................................................... 44 8 Views of Hackney Council ....................................................................................................... 52 9 Communication and information ........................................................................................... 58 10 Future of public services in Hackney ..................................................................................... 66 11 Appendices ................................................................................................................................ 74 Appendix A: Survey sample profile ........................................................................................... 74 Appendix B: Guide to statistical reliability ................................................................................ 75 Appendix C: Brief guide to social grade definitions ................................................................. 77 Appendix D: Neighbourhoods classification ............................................................................. 78 Appendix E: Survey questionnaire .............................................................................................. 79 List of Figures Figure 2.1: ‘Hackney: A Place for Everyone?’ campaign questionnaire ................................................................... 10 Figure 4.1: Satisfaction with the local area .................................................................................................................. 15 Figure 4.2: Satisfaction with local area – changes in overall satisfaction and dissatisfaction over time ........... 16 Figure 4.3: Overall change in the local area over the last five years ........................................................................ 17 Figure 4.4: Overall views about what has got better in the local area .................................................................... 18 Figure 4.5: Overall views about what has got worse in the local area ..................................................................... 19 Figure 4.6: Overall changes in Hackney over last 10 years - campaign findings ................................................... 20 Figure 4.7: Overall impact of changes over last 10 years – campaign findings ..................................................... 20 Figure 4.8: Verbatim comments in relation to the top issues highlighted – campaign findings ........................ 21 Figure 4.9: Overall views about what would improve quality of life locally – survey findings ........................... 22 Figure 5.1: Aspects of the local community that have got better/ worse – survey findings ............................... 25 Figure 5.2: Concern about impact of population growth on local services ............................................................ 26 Figure 5.3: Aspects of the local community that have got better/ worse – campaign findings ......................... 27 Figure 5.4: Impact of changes in relation to the local community – campaign findings ..................................... 27 Figure 5.5: Verbatim comments in relation to the local community – campaign findings .................................. 28 Figure 5.6: Inequality in Hackney .................................................................................................................................. 29 Figure 5.7: Levels of cohesion ........................................................................................................................................ 30 Figure 5.8: Attitudes to mixing in the community ..................................................................................................... 31 Figure 5.9: Mixing socially with people from different socio-economic backgrounds ........................................ 31 Document Number: 17355558 Document Name: Hackney a place for everyone FINAL report Ipsos MORI |July 2016 | FINAL 1 | Internal Use Only Figure 5.10: Verbatim comments in relation mixing in the local community – campaign findings ................... 32 Figure 5.11: Sense of belonging .................................................................................................................................... 33 Figure 5.12: Friendships and loneliness ........................................................................................................................ 34 Figure 5.13: Verbatim comments in relation to sense of belonging – campaign findings .................................. 34 Figure 6.1: Aspects of the local economy and housing that have got better/ worse – survey findings ............ 38 Figure 6.2: Aspects of the local economy and housing that have got better/ worse – campaign findings ...... 39 Figure 6.3: Impact of changes in relation to the local economy and housing – campaign findings .................. 39 Figure 6.4: Verbatim comments in relation to the local economy and housing – campaign findings ............... 40 Figure 6.5: Affordability of living in Hackney now and for future generations .................................................... 41 Figure 6.6: Job opportunities in Hackney .................................................................................................................... 42 Figure 7.1: Aspects of the local environment that have got better/ worse – survey findings ............................. 44 Figure 7.2: Aspects of local services/ amenities that have got better/ worse – survey findings ......................... 45 Figure 7.3: Aspects of the local environment that have got better/ worse – campaign findings ....................... 46 Figure 7.4: Impact of changes in relation to local environment – campaign findings.......................................... 46 Figure 7.5: Aspects of local services/ amenities that have got better/ worse – campaign findings ................... 47 Figure 7.6: Impact of changes in relation to local services/ amenities – campaign findings ............................... 47 Figure 7.7: Verbatim comments in relation to the local environment – campaign findings ............................... 48 Figure 7.8: Verbatim comments in relation to local services/ amenities – campaign findings ........................... 49 Figure 8.1: Overall satisfaction with Hackney Council ............................................................................................... 52 Figure 8.2: Overall changes in satisfaction with the Council over time .................................................................. 53 Figure 8.3: Changes in the quality of the Council services ........................................................................................ 53 Figure 8.4: Attitudes towards council services and interaction with residents ...................................................... 54 Figure 9.1: Feeling informed about Hackney Council ................................................................................................ 58 Figure 9.2: Changes in feeling informed about the Council