2016 HCRS Annual Report Hope takes flight... The Butterfly Effect: Even a seemingly insigificant act of kindness and caring can lead to unimaginable positive change in the world around us. “Be the change you want to see.” ~Ghandi We ENVISION a community where Our MISSION is to provide creative, people are inspired, empowered, and collaborative, and compassionate supported to lead healthy and health care services that are responsive meaningful lives. to the needs of our communities. GUIDING VALUES Teamwork • Creativity • Integrity • Passion • Quality • Trust • Wisdom Governance & Leadership Board of Directors of Board (From left): SallyAnn Silfies, Harold Johnson, President, Diana Slade, Travis Weaver, Adam Pippin, Sarah Carter, Vice President, James Paradis, John Case, Judy Siler, Matthew Garcia, Keith Clark, Treasurer Not pictured: Carlotta Gladding, Secretary, Sharon Ayer, Nancy Birge, Michael Davidson (From left): Warren Sergeant, MIS Program Director Will Shakespeare, Children, Youth, and Families Program Director Paul Boutin, M.D., Medical Director Emily Mastaler, Chief Operating Officer George Karabakakis, Ph.D., Chief Executive Officer Edmund H. Moore, IV, Chief Financial Officer Kate Lamphere, Interim Adult Mental Health & Addiction Services Director G. Roland Ransom, Chief Human Resources Officer Theresa Earle, Director of Developmental Services Senior Leadership Team From the C E O From the Dear Staff, Board Members, and Friends of HCRS, As I look back over Windham and Windsor counties where every one con- Board President the past year and con- tributes to empowering others to live a life of value with sider our accomplish- self respect and dignity. Our vision is realized through ments, I am pleased the compassion, creativity, and advocacy of our staff and at how much we have the courage and determination of those we serve, their On Behalf of the Board of Directors achieved. families, and their supporters. of HCRS and our Staff, We have supported They say the beating of the wings of a butterfly in South staff with a range of outstanding benefits, wellness initia- America can affect the weather in Central Park. Just The people we have served across our communities come work staff co-located within the local police departments tives, and opened up lines of communication. We also imagine the power of one act of kindness, one person re- to us with many challenges. They may be dealing with a (four are staffed full-time). The police social work staff received the 2016 Governor’s Excellence in Worksite discovering their voice and a sense of hope leading to a range of mental health, substance abuse, and develop- effectively guide people with mental health issues away Wellness award. life with meaning and purpose. Let’s multiply that by the mental disability issues, they may be homeless, unem- from the criminal justice system and towards appropiate thousands we serve. The lives we change and reclaim, the ployed, dealing with poverty and chronic health condi- services within HCRS and other community providers. We successfully achieved Joint Comission re-accredita- impact we have on so many is a source of inspiration for tions. HCRS has been the safety net for our communities. This is but one of many innovative programs that HCRS tion representing the Gold Standard of quality in health me. We provide services that are a fundamental part of the has developed to address the needs of our community. care services - something we are very proud of. well being of our communities and make a difference to With gratitude, I thank our staff, our Board, and those thousands of individuals and their families every day. This year, we have initiated organizational changes to We have supported our clients with a range of creative we serve. I give particular thanks to our out-going Board improve productivity and reduce expenses. Human Re- and innovative programs such as In-SHAPE - a health President, Red Johnson, who has dedicatedly served on We are pleased to report that once again The Joint Com- sources has launched several wellness programs to im- promotion program recognizing the importance and im- our Board or a Board Committee since 2000. mission has accredited HCRS. The Joint Commission is prove staff health and awareness and help to reduce health pact of a healthy body on the mind and spirit. We have a national, independent organization which conducts an care expenses. expanded a number of programs including the Police ~ George Karabakakis, CEO extensive on site evaluation in order to accredit organiza- Social Worker, Intensive Family Based Services, Primary tions. Services and operations are reviewed every three In closing, I want to thank those members of the Board Pediatric Care Integration, and Supportive Housing pro- years to ensure that quality standards are met. Congratu- whose terms are expiring – Nancy Birge, Carlotta Glad- grams. We have recommitted to person-centered care lations to all our staff, team leaders, and our Senior Lead- ding, and Greg Kennedy – all of whom have served HCRS and peer support services. We have also faced financial ership Team on this accomplishment. so well during their tenure on the Board and various challenges and have taken extra care to do what is neces- “Something as small as Board committees. We sincerely appreciate their dedi- sary to remain financially stable despite statewide fund- the flutter of a butter- Recently the national media has been focused on law en- cation to the mission of HCRS and wish them well with ing challenges. fly's wing can ultimately forcement and how individuals with mental issues are their new endeavors. approached, physically detained, and arrested. There is a cause a typhoon halfway As we journey forward into our 50th year, we envision a move to educate and train law enforcement personnel in ~Harold (Red) Johnson, Board President community where people are inspired, empowered, and around the world.” this regard. HCRS has been a leader in collaborative rela- supported to lead healthy and meaningful lives. We are - Konrad Lorenz tionships with law enforcement agencies in Windsor and here to create a community both within HCRS and across Windam counties. HCRS currently has five police social H C R S Services HCRS UTILIZES A VARIETY OF CROSS-PROGRAM APPROACHES, EACH DESIGNED TO MEET THE NEEDS OF INDIVIDUALS AND FAMILIES IN OUR COMMUNITIES: COMMUNITY OUTREACH Mental health, behavioral, and substance abuse issues af- “You all have changed my life and the only fect all of our citizens from the youngest to the oldest. way I would have made it this far in recovery HCRS case managers, including those in Intensive Fam- ily Based Services, Adult Services, Eldercare, Peer Sup- is with all the help and support from the staff port Services, and Interagency Community Supports, en- at HCRS. Thank you so much!” gage clients in their homes and communities to provide - HCRS client creative, recovery-oriented services which may include mement throughout the region. Additionally, we provide their natural family or need supported housing options. supportive counseling, problem-solving, behavior man- intensive, short-term crisis related services for adults, HCRS provides supported housing, shared living provid- agement, or skills coaching. Community outreach staff adolescents, children, and families. We have integrated er homes, therapeutic community residences, and crisis their mood, behavior, family relationships, and develop- meet people where they are, with compassion and hope, our Police Social Work Program with law enforcement stabilization for individuals with developmental disabili- mental needs. Services are strength based, individualized, to help them effectively navigate the system of services. and we work closely with them throughout our region to ties or serious mental illness. In addition, our Children’s family centered, and connected to a community system of support people to obtain the help they need. Our Crisis Mental Health Program coordinates out-of-home respite care. We provide services to children and families in their CLINICAL SERVICES Care Centers shorten client wait times for crisis services opportunities for families in need. home, in schools, at community agencies, and within our and ease the burden on the local Emergency Room so HCRS offers comprehensive, integrated services for in- office locations. HCRS utilizes a multi-disciplinary team people can access services more efficiently. Individualized residential placements are an important dividuals who are experiencing difficulties in their lives including child psychiatrists, clinicians, case managers, asset in assisting those we serve with life skills develop- resulting from mental health issues and/or their use of behavioral specialists, community outreach specialists, EMPLOYMENT SERVICES ment, progress towards self-sufficiency, and connection substances. Experienced, licensed clinicians provide and respite supports to help children, youth, and families HCRS provides employment services for individuals to community resources. These placements represent an education, assessment, psychotherapeutic outpatient cope with a multitude of challenges in order that children with serious mental illness or developmental disabilities ongoing success story for HCRS. counseling, intensive outpatient treatment for substance and youth in our communities may develop to their full as well as at-risk youth. Employment specialists work as abuse issues, and referral services for adults, youth, and potential. HCRS also offers