THE INTERNATIONAL JOURNAL of ORGANIZATIONAL INNOVATION VOLUME 6 NUMBER 4, APRIL 2014 Table of Contents 3. Information Regarding The International Journal Of Organizational Innovation 4. Information Regarding The 2014 International Conference on Organizational Innovation 12. The 2013 IJOI Board Of Editors Page: Title: Author(s): 14. A Special Section On: Research At The University Of The District Of Columbia, USA, Under The Supervision Of Professor Sergey Ivanov 14. Applied Organizational Research: Scholarship At The School Of Business And Public Administration, University Of The District Of Columbia, Sergey Ivanov, Ph.D. 17. Satisfying Internal Customers: How To Improve Facility Management Quality At A University, Eddie D. Lawton Jr., Sergey Ivanov, Ph.D. 22. Enhancing Productivity Of A Firm: Case Of A Research Organization In Uganda, Victoria Nambwaayo, Sergey Ivanov, Ph.D. 29. Why Small Organizations Turn Down Research Requests: A Case Study, Giresse Pembele, Sergey Ivanov, Ph.D. 33. Applied Organizational Study Of Free Jobs Training Program In Washington, DC: Research Case On Structuring Of Workforce Development In The Capital Of The United States, Raysa Leer, Sergey Ivanov, Ph.D. 46. Challenges Of A Small Business In Thailand: How To Reposition For Growth, Treerakit O-Phartkaruna, Sergey Ivanov, Ph.D. The International Journal of Organizational Innovation Vol 6 Num 4 April 2014 1 51. Growth Strategies For Very Small Organizations: A Case Study Of A Very Small Entrepreneurship, Bello Bello, Sergey Ivanov, Ph.D. 54. Applying Business Lessons To Education: Mentoring As Job-Embedded Professional Development, Nathan R. Templeton, Joshua W. Tremont 60. Construct Of Educational Information System’s Using Willingness Model: An Extended Application Of Technology Acceptance Model, Tung-Liang Chen, Hsu-Kuan Liu, Shu A-Mei Lin 72. The Influences Of Ethical Climate On Turnover Intention: The Mediating Role Of Emotional Exhaustion, Feng-Hua Yang, You-Shiun Tsai, Kun-Chih Tsai 90. The Effect Of Financial Management On The Performance Of Non-Profit Organiza- tions: An Empirical Study In Haiti, Shu-Hui Su, Guych Nuryyev, Withz Aimable 99. Relationships Among Work Value, Quality Of Work Life, And Turnover Intension In Nurses In Yunlin, Taiwan, Ruey-Juen Chen, Chen-Wei Yu, Cheng-Min Chao, Bor-Wen Cheng 109. An Empirical Study Of The Organizational Culture, Leadership, And Firm Performance In A Vietnam Family Business Nguyen Huu Dan, Yunshi Liu, Ping-Fu Hsu, Sheng-Hung Yu 122. Impact Of Leisure Farm Resource Base On Organizational Commitment And Performance Ye-Chuen Li 135. Integrating The Concept Of Customer Value Into ISD Projects: An Action Research On ISD Projects For Fusion Cuisine Restaurants Ying-Kuang Lu, Bao-Chang Ju 149. How To Successfully Convert To ICD-10-CM/PCS? The Experience Of Hospitals In Taiwan Chia-Ke Lee 160. A Study Of The Practical And Theoretical Applications Of Second-Order Customer Perceived Value Analysis Model Horng-Cherng Shiau 174. Customer Expertise, Affective Commitment, Customer Participation, And Loyalty In B & B Services Ching-Chow Yang, Ping-Shun Chen, Yu-Hui Chien The International Journal of Organizational Innovation Vol 6 Num 4 April 2014 2 184. Nostalgia, Perceived Value, Satisfaction and Loyalty of Cruise Travel, Ming-Yuan Wang, Wei-Chin Li, Mei-Ju Chou, Chien-Jung Huang 192. Tourists’ Perceptions Of Tour Guide In Visiting Taiwan, Yi-Hsien Lin, Yu-San Ting, Yu-Lun Hsu, Cha-Chun Wu 203. Analyzing Innovation Policy Dimensions And Contexts: In The Empirical Cases Of Taiwan And Singapore Chia-Han Yang, Chih-Chieh Lin, Grace T.R. Lin 217. Testing The ISCST3 Model On Air Pollution From Road Vehicles In Taoyuan, Taiwan Chih-Rung Chen, Yii-Der You, Kai-Min Wang 236. The Effects of Perceived Uncertainty On Tourists' Decision-Making To Agritourism In Taiwan Tsai Fa Yen, Chien Jen Hung, Hsiou Hsiang J. Liu *************************************************************************** Information Regarding: The International Journal of Organizational Innovation (IJOI), The 2014 International Conference on Organizational Innovation , and The International Association of Organizational Innovation (IAOI). The International Journal of Organizational Innovation (IJOI) (ISSN 1943-1813) is an in- ternational, blind peer-reviewed journal, published quarterly. It may be viewed online for free. (There are no print versions of this journal; however, the journal .pdf file may be down- loaded and printed.) It contains a wide variety of research, scholarship, educational and prac- titioner perspectives on organizational innovation-related themes and topics. It aims to pro- vide a global perspective on organizational innovation of benefit to scholars, educators, stu- dents, practitioners, policy-makers and consultants. All past issues of the journal are availa- ble on the journal website. Submissions are welcome from the members of IAOI and other associations & all other scholars and practitioners. Student papers are also welcome. For information regarding submissions to the journal, go to the journal homepage: http://www.ijoi-online.org/ To Contact the IJOI Editor, email: [email protected] The International Association of Organizational Innovation (IAOI) is the publisher of this journal. It also holds an Annual Conference (See Below). For more information on the Inter- national Association of Organizational Innovation , go to: http://www.iaoiusa.org The International Journal of Organizational Innovation Vol 6 Num 4 April 2014 3 The International Conference on Organizational Innovation (ICOI) The 2014 ICOI Conference will be held in Manila, Philippines at De La Salle University, August 12-14, 2014. For more information on the conference and to submit a paper or to reg- ister for the conference, go to: http://www.iaoiusa.org/2014icoi/index.html and see the next pages. The 2015 ICOI Conference location is Jogia/Jogjakarta, Indonesia. Jogja is a famou- http://www.iaoiusa.org/2014icoi/index.htmls tourist destination after Bali. For more infor- mation, please visit http://www.yogyes.com/ Airlangga University will be the Host Univer- sity. 2014 INTERNATIONAL CONFERENCE OF ORGANIZATIONAL INNOVATION (ICOI) AUGUST 12 – 14, DE LA SALLE UNIVERSITY, PHILIPPINES INFORMATION PACK For more information on the conference and to submit a paper or to register for the conference, go to: http://www.iaoiusa.org/2014icoi/index.html The Republic of the Philippines is a sovereign nation in Southeast Asia, lying in the west side of the Pacific Ocean. The Philippines is the 64th-largest country in the world, an archipelago of 7,107 is- lands that are categorized broadly under three main geographical divisions: Luzon, Visayas, and Mindanao. Area Population Capital City 300,780 sq km 96 million Manila Its neighbors are Taiwan, which lies north across the Luzon Strait; the Celebes Sea separates it from other islands of Indonesia to the south; to the east it is bounded by the Philippine Sea; the is- land of Borneo lies southwest across the Sulu Sea; and Vietnam, Country which sits west across the South China Sea. The two official languages are Filipino and English. Filipino, which is based on Tagalog, is the national language. English is widely used and is the medium of instruction in many institutions of learn- ing. The eight major dialects spoken by majority of the Filipinos are Tagalog, Cebuano, Ilocano, Hiligaynon or Ilonggo, Bicol, Waray, Pampango, and Pangasinense. The International Journal of Organizational Innovation Vol 6 Num 4 April 2014 4 People & Languages Approximately 80% of Filipinos is Roman Catholic, making the Philippines the only predominantly Christian country in Asia. There is also a significant number of Protestants, Born-Again Christians, and Muslims. The currency in the Philippines is the Peso (PhP) and the Centavo. 100 centavos = 1 PhP. Coin denominations are: 1, 5, 10, and 25 centavos, P1, P5, and P10. Bill denominations are: 20, 50, 100, 200, 500 and 1,000 pesos. Foreign currency may be exchanged at the airport, hotels, banks, authorized money changers, and many large department stores. Other than these places mentioned, exchanging money is strongly Currency & Foreign Ex- discouraged. As of January 2014, the conversion of US$1 is ap- change proximately 45.50 pesos. Almost all major establishments: department stores, retail outlets, restaurants, hotels, and resorts accept major credit cards including Visa, MasterCard, and American Express. Personal checks drawn on foreign banks are generally not accepted. Private and government offices are open from 8:00 AM to 5:00 PM weekdays and 8:00 AM till 12noon on Saturdays for private offices. Most banks are open from 9:00 AM till 3:00 PM Mondays through Fridays, but some banks located inside malls are open daily, with trading hours same as the mall. Automated Teller Machines (ATM) operate 24 hours daily. When banking in the Philippines, it is advis- able to have your passport with you for identification. The post offices are open from 9:00 AM to 5:00 PM weekdays only. Trading Hours Stamps for postcards are usually available from the Concierge desk or souvenir shops at most major hotels. NOTE: The usual lunch hour is 12noon to 1:00 PM. Most offices are closed, but business establishments remain open. TIME DIFFERENCE Local time is GMT plus 8 hours. ELECTRICITY 220 volts, AC 60 cycles is the common standard. Two-pin flat blade plugs are used. 110 volts AC may be available in major hotels and in selected areas. UNIT OF MEASURE The Metric System is used in trade and legal transactions.