Smart Mobility Hubs (SMH) Concept of Operations for the Smart Columbus Demonstration Program FINAL REPORT | July 30, 2018 Produced by City of Columbus Notice This document is disseminated under the sponsorship of the Department of Transportation in the interest of information exchange. The United States Government assumes no liability for its contents or use thereof. The U.S. Government is not endorsing any manufacturers, products, or services cited herein and any trade name that may appear in the work has been included only because it is essential to the contents of the work. Acknowledgement of Support This material is based upon work supported by the U.S. Department of Transportation under Agreement No. DTFH6116H00013. Disclaimer Any opinions, findings, and conclusions or recommendations expressed in this publication are those of the Author(s) and do not necessarily reflect the view of the U.S. Department of Transportation. Table of Contents Chapter 1. Introduction .................................................................................................................. 1 1.1. Project Scope ............................................................................................................................. 2 1.2. Geographic Scope ..................................................................................................................... 2 1.3. Project Relationship to System of Systems.......................................................................... 4 1.4. Smart Mobility Hubs System Overview ................................................................................. 5 1.4.1. Smart Mobility Hubs Facility ............................................................................................ 6 1.5. Smart Columbus Projects Associated with HUBS .............................................................. 8 1.5.1. Operating System ............................................................................................................ 8 1.5.2. Multimodal Trip Planning Application/Common Payment System .................................. 8 1.6. HUBS Stakeholders ................................................................................................................... 9 1.6.1. The City of Columbus ...................................................................................................... 9 1.6.2. Central Ohio Transit Authority ......................................................................................... 9 1.6.3. Columbus Emergency Dispatch Center .......................................................................... 9 1.6.4. Metro Library – Linden Branch ........................................................................................ 9 1.6.5. St. Stephen’s Community House ..................................................................................... 9 1.6.6. Columbus State Community College ............................................................................. 10 1.6.7. Developer ....................................................................................................................... 10 1.6.8. Mobility Providers .......................................................................................................... 10 Chapter 2. References ................................................................................................................. 11 2.1. Stakeholder Engagement Summary Interviews ................................................................. 12 Chapter 3. Current System ......................................................................................................... 15 3.1. Background and Objectives .................................................................................................. 15 3.1.1. Central Ohio Transit Authority CMAX ............................................................................ 16 3.1.2. Central Ohio Transit Authority Transit Centers and Park-and-Ride Facilities ............... 17 3.1.3. Central Ohio Transit Authority Passenger Wi-Fi ............................................................ 19 3.1.4. City of Columbus Emergency Dispatch Center ............................................................. 19 3.2. Operational Policies and Constraints .................................................................................. 20 3.3. Modes of Operation ................................................................................................................. 20 3.4. Users Classes of the Current System .................................................................................. 21 Smart Mobility Hubs Concept of Operations – Final Report | Smart Columbus Program | i Table of Contents Chapter 4. Justification and Nature of Changes ........................................................................ 23 4.1. Justification for Changes ....................................................................................................... 23 4.2. Description of Desired Changes ........................................................................................... 26 4.3. Priorities Among Changes ..................................................................................................... 30 4.4. Changes Considered but Not Included................................................................................ 31 Chapter 5. Concept for the New System.................................................................................... 33 5.1. Background, Objectives and Scope ..................................................................................... 33 5.1.1. Operational Policies and Constraints ............................................................................ 33 5.1.2. Description of Proposed System ................................................................................... 34 5.1.3. Methodology for Site Selection ...................................................................................... 35 5.1.4. Proposed Smart Mobility Hub Locations ....................................................................... 37 5.1.5. Proposed Smart Mobility Hub Facilities ......................................................................... 38 5.2. Modes of Operation ................................................................................................................. 40 5.3. User Classes and Other Involved Personnel ...................................................................... 41 5.4. Support Environment ............................................................................................................. 42 5.5. Security and Privacy ............................................................................................................... 42 Chapter 6. Operational Scenarios .............................................................................................. 43 Chapter 7. Summary of Impacts ................................................................................................. 55 7.1. Operational Impacts ................................................................................................................ 55 7.2. Organizational Impacts ........................................................................................................... 55 7.3. Impacts During Development ................................................................................................ 56 Chapter 8. Analysis of Multimodal Trip Planning App ................................................................ 57 8.1. Summary of Improvements ................................................................................................... 57 8.2. Disadvantages and Limitations ............................................................................................. 57 8.3. Alternatives and Trade-Offs Considered ............................................................................. 57 Chapter 9. Notes .......................................................................................................................... 59 Appendix A. Stakeholder Engagement Summary ............................................................... 61 Appendix B. Acronyms and Definitions ................................................................................. 67 Appendix C. Glossary............................................................................................................. 69 ii | Smart Columbus Program | Smart Mobility Hubs Concept of Operations – Final Report Table of Contents List of Tables Table 1: References .................................................................................................................................... 11 Table 2: Meetings ........................................................................................................................................ 12 Table 3: Existing Central Ohio Transit Authority Facilities Features ........................................................... 18 Table 4: Operational Policies and Constraints of the Current System ........................................................ 20 Table 5: Modes of Operation for Current System ....................................................................................... 20 Table 6: User Classes of the Current System ............................................................................................. 21 Table 7: Beneficial Locations for Smart Mobility Hubs Deployment ..........................................................