Enterprise Infrastructure Solutions (EIS) Contract Section C Description / Specifications / Statement of Work Issued by: General Services Administration Office of Integrated Technology Services 1800 F St NW Washington, DC 20405 May 2018 EIS GS00Q17NSD3004 Mod P00005 General Services Administration Network Services 2020 Enterprise Infrastructure Solutions Table of Contents C.1 Background ........................................................................................................... 1 C.1.1 EIS Goals ........................................................................................................ 1 C.1.2 EIS Scope for Mandatory and Optional Services ............................................ 1 C.1.3 Minimum Requirements for Geographic Coverage ......................................... 2 C.1.4 Task Orders .................................................................................................... 2 C.1.5 Authorized Users ............................................................................................ 2 C.1.6 Upgrades and Enhancements ........................................................................ 2 C.1.7 Organization of this Statement of Work .......................................................... 3 C.1.8 General Requirements .................................................................................... 4 C.1.8.1 Organization of EIS Services.................................................................... 4 C.1.8.2 Service Locations ..................................................................................... 5 C.1.8.3 Performance ............................................................................................. 5 C.1.8.4 Conformity to Standards ........................................................................... 6 C.1.8.5 Non-Domestic........................................................................................... 7 C.1.8.6 Interoperability .......................................................................................... 7 C.1.8.7 System Security Requirements ................................................................ 8 C.1.8.8 National Policy Requirements ................................................................ 14 C.1.8.9 Technical Support .................................................................................. 17 C.2 Technical Requirements ...................................................................................... 17 C.2.1 Data Service ................................................................................................. 17 C.2.1.1 Virtual Private Network Service .............................................................. 17 C.2.1.2 Ethernet Transport Service .................................................................... 23 C.2.1.3 Optical Wavelength Service ................................................................... 33 C.2.1.4 Private Line Service ............................................................................... 42 C.2.1.5 Synchronous Optical Network Service ................................................... 49 C.2.1.6 Dark Fiber Service .................................................................................. 63 C.2.1.7 Internet Protocol Service ........................................................................ 72 EIS GS00Q17NSD3004 Mod P00005 ii General Services Administration Network Services 2020 Enterprise Infrastructure Solutions C.2.2 Voice Service ................................................................................................ 77 C.2.2.1 Internet Protocol Voice Service .............................................................. 77 C.2.2.2 Circuit Switched Voice Service ............................................................... 84 C.2.2.3 Toll Free Service .................................................................................... 95 C.2.2.4 Circuit Switched Data Service .............................................................. 114 C.2.3 Contact Center Service ............................................................................... 119 C.2.3.1 Service Description .............................................................................. 119 C.2.4 Colocated Hosting Service .......................................................................... 130 C.2.4.1 Functional Definition ............................................................................. 130 C.2.4.2 Standards ............................................................................................. 131 C.2.4.3 Connectivity .......................................................................................... 131 C.2.4.4 Technical Capabilities .......................................................................... 131 C.2.4.5 Features ............................................................................................... 132 C.2.5 Cloud Service ............................................................................................. 133 C.2.5.1 Infrastructure as a Service ................................................................... 134 C.2.5.2 Platform as a Service ........................................................................... 138 C.2.5.3 Software as a Service .......................................................................... 140 C.2.5.4 Content Delivery Network Service ........................................................ 141 C.2.6 Wireless Service ......................................................................................... 144 C.2.6.1 Service Description .............................................................................. 144 C.2.6.2 Features ............................................................................................... 147 C.2.6.3 Interfaces ............................................................................................. 148 C.2.6.4 Performance Metrics ............................................................................ 149 C.2.7 Commercial Satellite Communications Service .......................................... 149 C.2.7.1 Service Description .............................................................................. 149 C.2.7.2 Features ............................................................................................... 151 C.2.7.3 Performance Metrics ............................................................................ 152 C.2.8 Managed Service ........................................................................................ 153 EIS GS00Q17NSD3004 Mod P00005 iii General Services Administration Network Services 2020 Enterprise Infrastructure Solutions C.2.8.1 Managed Network Service ................................................................... 153 C.2.8.2 Web Conferencing Service ................................................................... 159 C.2.8.3 Unified Communications Service .......................................................... 163 C.2.8.4 Managed Trusted Internet Protocol Service ......................................... 168 C.2.8.5 Managed Security Service ................................................................... 193 C.2.8.6 Managed Mobility Service .................................................................... 206 C.2.8.7 Audio Conferencing Service ................................................................. 218 C.2.8.8 Video Teleconferencing Service ........................................................... 222 C.2.8.9 DHS Intrusion Prevention Security Service (DHS Only) ....................... 227 C.2.9 Access Arrangements ................................................................................. 232 C.2.9.1 Access Arrangement Description ......................................................... 232 C.2.9.2 Access Diversity and Avoidance .......................................................... 238 C.2.9.3 Interfaces ............................................................................................. 239 C.2.10 Service Related Equipment ..................................................................... 241 C.2.10.1 Warranty Service............................................................................... 242 C.2.11 Service Related Labor ............................................................................. 242 C.2.12 Cable and Wiring ..................................................................................... 242 C.3 Transition ........................................................................................................... 244 C.3.1 Transition Roles and Responsibilities ......................................................... 244 C.3.1.1 Government’s Role in Transition .......................................................... 244 C.3.1.2 Contractor’s Role in Transition ............................................................. 245 C.3.2 Transition On .............................................................................................. 245 C.3.2.1 Objectives ............................................................................................ 245 C.3.2.2 Contract-Wide Planning and Implementation ....................................... 246 C.3.2.3 Agency-Specific Planning and Implementation .................................... 246 C.3.2.4 Inventory .............................................................................................. 246 C.3.3 Transition Off .............................................................................................