CAMP p4 HONEYWELL UPDATE p7 STATE TAX UPDATE BY NEL STUBBS THE FIRST FLIGHT AROUND p12 THE WORLD (PART II) + BY GIACINTA BRADLEY KOONTZ Q1 2015 45 Serving the Business Aviation Community Since 1968 DEDICATED TO HELPING BUSINESS ACHIEVE ITS HIGHEST GOALS. Contents Greetings 04 CAMP FOCUS CAMP/Honeywell Update 2015 greetings, 06 CAMP PEARLS It is with great pleasure and sense 07 INDUSTRY INSIGHT of honor that I write today as the We genuinely look forward to State Tax Update new author of the InSight ‘Greeting.’ announcing additional features and As you read in our Q4 2014 issue, By Nel Stubbs enhancements throughout the year. Rich Anzalone, now former VP As always, we invite you to share 08 AMSTAT MARKET ANALYSIS of Customer Support and Sales, your input. Your feedback helps us retired after a prestigious career of further develop CAMP services and 08 AMSTAT Business Aviation 35 years here with CAMP Systems. products into the tools you need Market Update Report It was a pleasure working with and and want. learning from Rich. And, as I said, By Andrew Young In the spirit of supporting you, it is an honor to take over Rich’s I am pleased to introduce Thomas One Phenomenal Jet communications with all of you. 11 Sykora as the new European FSR. By Maureen Resch 2015 is in full swing and I hope Thomas comes to CAMP with that the year has treated each of you considerable experience in EASA 12 INSIGHT TO THE PAST well thus far. CAMP has ushered regulations, having gained a wealth 12 The First Flight Around the in the New Year highly motivated, of knowledge from his previous role World (Part II of II) eager to conquer new challenges and as a Deputy CAMO Postholder. full of inspiration and innovation. Thomas will be based in Vienna, By Giacinta Bradley Koontz In March, we were delighted Austria and looks forward to helping 16 Mr. Bendix and The Blue to release the new eWorkOrder support customer needs throughout feature. eWorkOrder with Europe. His contact details can be Princess of the Air ezSign capabilities allows you found in the CAMP Directory on By Giacinta Bradley Koontz to electronically manage the page 30 as well as on the CAMP website (Support > Field Service). 18 USER HOT TIP maintenance workflow in your hangar. By leveraging our iCAMP Finally, as we delve deeper into Publications! Source mobile app, now you, your the New Year, I’d like to invite you Documentation Revision Status Technicians and Inspectors can to visit us at one of the many OEM record work directly on the shop and Industry events that CAMP By Jim Wright floor, where and when it happens. attends during the year. Our team 21 TOOLBOX Q&A With eWorkOrder you have an attends dozens upon dozens of always-accessible and up-to-date venues each year with the intent of 22 OEM HIGHLIGHT snapshot of the status of your connecting with and supporting 22 Daher maintenance workload. You also our customers. Right now there are gain cost savings through increased numerous events occurring across 23 Dassault Falcon Jet process efficiencies and a reduction the globe. To find out where we are 24 Bombardier in paper usage. There are three going to be next, view the ‘Events’ eWorkOrder configurations available listing on the CAMP Home Page Cessna to suite your organizations’ needs – (www.campsystems.com). If we share 25 Pilatus Basic, Enhanced and Elite. Each tier an event in common, please stop by SHARED MISSION. SHARED PASSION. builds on the previous, and offers and say ‘hello.’ We look forward to Embraer options for increased functionality seeing you! and improved efficiency. If there’s anything our Members love as much as fl ying, it’s knowing that when they fl y for business, 27 ASO TOP 50 Until next time folks, they’re making the most of every hour. That is, after all, why they joined the National Business To learn more, please talk 28 CAMP CALENDAR to your CAMP Analyst, Field Aviation Association. We offer literally hundreds of programs and services to help Members fl y Service Representative (FSR) or a CAMP DIRECTORY as safely and effi ciently as possible. And, ultimately, to help their businesses succeed. If you have 30 Customer Support Representative Roy Gioconda a passion for fl ying, and productivity, join the Association that not only shares your interests, but at 1-877-411-CAMP (2267). Editor: Karie White Advertising: George Rossides General Manager, I also invite you to review our also works to protect them. CAMP Systems International Toll Free: 1-877-411-CAMP Customer Support 11 Continental Boulevard, Suite C Tel: (631) 588-3200 eWorkOrder information page CAMP Systems International Merrimack, NH 03054 Cell: (516) 383-9082 at www.campsystems.com/ Join today at www.nbaa.org/join or call 866-363-4650. Tel: (603) 595-0030 Email: [email protected] [email protected] Fax: (603) 595-0036 eWorkOrder. Email: [email protected] Cover: Stock photo ©2015 CAMP Systems International Q1 2015 ❖ CAMP SYSTEMS INTERNATIONAL 3 CAMPFocus AMP’s partnership with ENGINE HEALTH MONITORING Honeywell is now in full swing to provide TFE731 and HTF7000 operators Click to launch Honeywell Diagnostics App (HDA) relative to the engines triggered in with the Integrated the past. As part of the operational Engine Services (IES) service of CAMP EHM, anytime a for monitoring engine health. This one- Click to launch HDA C with symptoms CAMP analyst disagrees with a critical stop-shop nature of the new CAMP alert generated by the Honeywell Engine Health Monitoring (EHM) service algorithms, a Honeywell expert must provides exceptional value. CAMP agree with the CAMP analyst to EHM includes the new Honeywell override the output from the Diagnostic Application (HDA) to assist Honeywell algorithm. in troubleshooting fault codes or other symptoms that may occur. Here’s an In addition to the review of individual overview of what CAMP EHM provides, alerts, Honeywell and CAMP have the status of the transition to the EHM established various oversight processes system and answers to two of the most to ensure alignment. Examples include frequently asked questions. a review board which evaluates all alerts across the Honeywell fleet, and Joint Change Control Boards, which determine priorities for improvements. FAQ #2: What responsibilities does an operator have? The Integrated Diagnostics questions about this, please contact feature deserves a closer look. This CAMP Trend Support at 1-855-932-3286. All MSP operators are required to feature is provided through, and is send in their trend data to CAMP Since the launch of the CAMP ([email protected]). In integrated with, the new Honeywell EHM service in April 2014, CAMP Diagnostic Application (HDA). This addition, the operator is still ultimately and Honeywell have been working responsible for the review and extremely powerful troubleshooting together to make additional tool incorporates the diagnostic disposition of any fault codes shown improvements to the application. Two in the EEI download tool. These codes knowledge that has been compiled recent improvements have been: by Honeywell over the last 15 years. are displayed on the CAMP website as The screenshot below shows how • the repository of historical a courtesy and additional awareness Update trend reviews within the only. CAMP is not responsible for the What new capabilities users can click on ‘Troubleshoot’ does CAMP EHM offer? in CAMP EHM to launch HDA and CAMP EHM application review or disposition of the fault codes. CAMP EHM automatically loads the • the diagnostic learning in the Additionally, operators and service With a single login to the EHM FEATURE COMPARISON application through the CAMP diagnostic scenarios appropriate for Honeywell Diagnostic Application, centers are requested to send in any LEGACY your engine into it. Results entered which can now be launched available on-wing ground run (i.e. website, www.campsystems.com, FUNCTION CAMP EHM each Honeywell operator has access TRENDING in HDA are then used to update the by clicking “Troubleshoot” in the MEDRA) results to the same email CAMP EHM application, accessible to trending, SOAP results, DEEC/ECU knowledgebase so the system learns address ([email protected]). through the CAMP website. faults and the HDA troubleshooting Detection of hot/cold section issues X X based on field usage. Ground run results are needed in knowledgebase. Check back regularly to see the order to identify engines with no Transition to CAMP EHM status: remaining ITT margin – at this time and Detection of sensor issues X X ongoing application improvements. CAMP EHM provides significant COMPLETE until ground run results are received, additional engine trending capabilities FAQ #1: How do we know the margins reported by CAMP are rough over the legacy trending service. In Detection of cockpit gage issues X X CAMP is now providing all trend estimates only. fact, CAMP EHM offers functionality services for all MSP operators CAMP process is robust? not seen elsewhere at all. EHM Detection of abnormal control modes through the CAMP EHM application, X* Those of you who are already Your opinions and incorporates Honeywell-supplied to identify deteriorated engines using trending algorithms provided subscribers to CAMP Systems are and maintained by Honeywell. All questions matter to us! algorithms that are optimized for Estimation of remaining margins using familiar with our outstanding software X transitioned MSP-operators’ data We constantly work to provide specific engine models based upon OEM performance models and record of service. In the process the performance decks that are from Jet-Care has been migrated to of setting up CAMP as the Honeywell- our customers with more value- used and maintained by the engine Advanced algorithms** X* CAMP; all MSP operators should now approved provider of Engine Health added features that will improve design team.