PHILIPPINE ARMY CITIZEN’S CHARTER 2019 (1st Edition) PHILIPPINE ARMY CITIZEN’S CHARTER 2019 (1st Edition) 1 I. Mandate The Philippine Army organizes, trains and equips forces for the conduct of prompt and sustained operations on land. II. Vision By 2028, a world- class Army that is a source of national pride. III. Mission To develop, organize, train, equip, support, and sustain Army Forces for the conduct of prompt and sustained ground operations to accomplish the AFP mission. IV. Service Pledge We the officer, enlisted personnel and civilian employees of the Philippine Army, undertake to uphold: ❖ Honor ❖ Duty, and ❖ Patriotism We also commit to attend to all applicants or requesting parties who are within the premises of the agency prior to the end of official working hours and during lunch break. We therefore, guarantee that our services shall be in accordance with law, rules and regulations, so help us God. 2 V. List of Service Headquarters Philippine Army (Central Office) External Services Appeal for Re-entry/Re-CAD of Officers............................................................ 6 Appeal for Re-Instatement of former Enlisted Personnel................................... 7 Authentication of Documents............................................................................. 8 Claims for Special Financial Assistance (SFA KIA) –PMS................................ 9 Disposition of Domestic-Related Complaints/Reports....................................... 10 Investigation of other ESPA-Related Complaints/Reports ………...…………... 12 Issuance of Certificate of Bonafide members for active Military Personnel and Legal Dependents…………………………………………………………………… 14 Issuance of Certificate of Legal Beneficiaries and Bonafide Members (for Death Claims)…………………………………………………………………… 15 Issuance of JAGO Clearance/Certification........................................................ 16 Issuance of Military, Dependents and Civilian HR ID……………………………. 18 Payment of Special Financial Assistance (SFA)............................................... 20 Philippine Army Pre-entry Exams (AFPSAT, AQE & SWE) ............................. 21 Processing of House and Lot Remuneration (LHR) – PMS.............................. 23 Processing of Survivorship Benefit Claims……………………………………….. 24 Recruitment of PA Officers (OCC and OPC) .................................................... 28 Rendering of Legal Advice…………………………………………………………. 29 Response to Domestic-Related Queries………………………………………….. 30 Internal Services Appeals Related to PAOSLL……………………………………………………….. 33 Application for Change of AFP Occupational Specialty (AFPOS)……………… 34 Application for Change of Family Name………………………………………….. 35 Application for Command & General Staff Course ……………………………… 35 Application for Leave Abroad……………………………………………………… 37 Application for Local Schooling (Service Course)………………………………. 38 Application for Schooling Abroad………………………………………………… 39 Application for Special Promotion and Confirmation of Rank of PA Enlisted Personnel……………………………………………………………………………. 40 Application for Readjustment of Ranks of PA Enlisted Personnel……………. 41 Application for Reassignment/assignment of Officers/EP……………………… 42 Application for 22k, NDA Program and other Scholarship Grants……………. 43 Authentication of Orders (Published the Current Year)………………………… 45 Authentication of SOS, Military Leave/Furlough Records and Orders (Published the previous years) ……………………………………………………. 46 Claims for Special Financial Assistance (SFA WIA) –PMS……………………. 47 Clearing of Accountability………………………………………………………….. 48 Confirmation of Discharge with Complete Disability Discharge (CDD)……….. 49 Confirmation of Honorable Discharge of Enlisted Personnel…………………… 50 Confirmation of Trainee Service for the Purpose of Retirement/ Separation Benefit Claims …………………………………………………………………………….. 51 Confirmation of Trainee Service for the Purpose of Retirement/ Separation Consolidation of RPCPPE……………………………………………………….... 52 Extension of Expiration of Term of Enlistment (ETE)…………………………… 52 3 Granting of Cash Advance................................................................................ 53 Foreign Travel................................................................................................ 53 Local Travel.................................................................................................... 55 Maintenance and Other Operating Expense (MOOE).................................... 57 Investigation of other ESPA-Related Complaints/Reports................................. 59 Issuance of Certification of Availability of Funds............................................... 60 Bases Conversion Development Authority (BCDA Fund) .............................. 60 Regular Fund ................................................................................................. 60 Trust Receipts Fund....................................................................................... 60 Issuance of DLO Clearance Certificate…………………………………………… 61 Issuance of General, Special and Letter Orders and Directives issued by PA and available GHQ orders…………………………………………………………. 62 Issuance of Notice of Transfer of Allocation...................................................... 64 Bases Conversion Development Authority (BCDA Fund) ............................. 64 Trust Receipts Fund...................................................................................... 65 Issuance of OACESPA Clearance.................................................................... 65 Issuance of OAPM Clearance.......................................................................... 69 Issuance of PA Accountability Clearance.......................................................... 71 Issuance of Property Clearance…………………………………………………… 72 Issuance of Statement of Service and Leave Records for active/ retired/ separated/ discharged personnel and Issuance of Certificate of Complete Active Military Personnel………………………………………………………….. 73 Liquidation of Cash Advance............................................................................ 75 Foreign Travel............................................................................................... 75 Local Travel................................................................................................... 77 Maintenance and Other Operating Expense (MOOE)................................... 78 Processing of Awards and Decorations…………………………………………… 80 Processing of Financial Claims.......................................................................... 81 Alternative Mode of Procurement.................................................................. 81 Clothing Allowance for Civilian HRs............................................................... 84 Combat Pay................................................................................................... 85 Commutation - Military Personnel.................................................................. 87 Flying Duty Pay.............................................................................................. 88 Instructors Duty Pay....................................................................................... 89 Magna Carta for Health Workers................................................................... 91 Parachutist Duty Pay..................................................................................... 92 Payment - Labor and Wages......................................................................... 93 Payment of Utilities........................................................................................ 95 PBB for Retired Personnel............................................................................. 96 Procurement of Supplies from PSDBM with Amendment of APR................. 98 Procurement thru PSDBM............................................................................. 99 Productivity Enhancement Incentive.............................................................. 100 Public Bidding................................................................................................ 102 Reimbursement Hospitalization Expenses.................................................... 105 Reimbursement of Local Travel..................................................................... 106 General Support Issuance of PAO, GS Clearance....................................................................149 Receipt and Issuance of Supplies and Equipment.........................................150 Storage of Supplies and Equipment................................................................151 4 Headquarters Philippine Army External Services 5 1. Appeal for Re-entry/Re-CAD of Officers This process includes the application for Re-entry of Former Officers Office or Division: APMC Classification: Complex Type of Transaction: G2C – Government to Citizen Who may avail: All Regular PA Officers previously separated from the service CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Statement of Service Office of the Army Adjutant 2. Separation/reversion Order Office of the Army Adjutant 3. Local/Police/NBI Clearance Municipal Office 4. SOI (Authenticated by OAA) Office of the Information Management Br 5. Latest Efficiency Rating (OAR) Previous Unit Assigned 6. AFPSAT Result Army testing Office, APMC 7. PFT Result SSC, IMCOM, PA 8. PSA CRS # 5 PSA Office 9. PAMUs Reinstatement Board OG1, PA FEES PROCESSING PERSON CLIENT STEPS AGENCY ACTION TO BE TIME RESPONSIBLE PAID Submit request/ Receive/ check the documents to completeness