Information please read providers, r ewsrail ead EXPRESS299 WEEK ENDING 15 OCTOBER 2005 ITEM FOR TRAIN NN COMPANY ON RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS 1 National Rail New procedure for putting information in Newsrail Express, Retail Manual, Rail Directory for Travel Agents and Ticket Examiners Handbook ✓ * * 2 National Rail Family Railcard 25% off offer reminder ✓ ✓ 3 National Rail Fraudulent use of Railcards – tampering with expiry dates ✓ ✓ 4 National Rail Recovered SPORTIS machine ✓ ✓ 5 Midland Mainline GroupSave barred dates ✓ ✓ 6 TransPennine Express Senior Kids Add-On ✓ ✓ National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. * To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate. ADDITIONAL PUBLICATIONS The list shows additional publications included with this Newsrail Express. If you do not receive them, or need extra copies, rail staff should see ‘Further Supplies’. Travel Agents please contact your Sales Office. 1. ITEMS YOU SHOULD HAVE RECEIVED PUBLICATION NAME LABEL SENT NEWSRAIL FURTHER CODE TO EXPRESS SUPPLIES NUMBER [See 3 below] None with this issue 2. CONTACTS FOR FURTHER SUPPLIES – FOR RAIL STAFF Customer Services TSO St. Crispins Duke Street Norwich NR3 1PD Tel: 0870 600 5522 Fax: 0870 600 5533 3. DISTRIBUTION DATABASE – FOR RETAIL STAFF You should advise any publications database amendments to your Retail Manager, Pricing Manager or to Customer Services, TSO, St. Crispins, Duke Street, Norwich NR3 1PD Tel: 0870 600 5522, Fax: 0870 600 5533, E-mail: [email protected] 2 TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF 1 TRAVEL AGENTS * ASSOCIATION of TRAIN OPERATING COMPANIES * NEW PROCEDURE FOR PUTTING INFORMATION IN NEWSRAIL EXPRESS, RETAIL MANUAL, RAIL DIRECTORY FOR TRAVEL AGENTS AND TICKET EXAMINERS HANDBOOK The printer and distributor of the above communications is changing from Atos Origin to TSO. Information will still be produced in the same way in paper format, other than the Rail Directory for Travel Agents which is now an electronic manual only. Other information for travel agents will also be provided in electronic format only. Please take careful note of the following changes in contributing information and how you obtain manuals: 1 If you want to put information into Newsrail Express or update Retail Manual Part Two/Rail Directory for Travel Agents Part One Please send electronically information you want included to Tony Ewers at ATOC Editorial at [email protected]. Images such as ticket examples should be sent to Tony electronically, preferably as TIFF files. Tony's fax number is 020 7841 8266 although you should normally always send information and updates to Tony by email. Deadlines for sending information are as follows: Issue Issue Text to reach Approval for Date Date inserts such Newsrail Express Retail Manual Tony Ewers from proof returned publication as merchandisers Part Two/Rail information to Tony Ewers reaches readers have to be with Directory for supplier by 1100 from TOC/ - could take two TSO Travel Agents information further days if Part One supplier by 1100 publication is posted on to readers by TOC 300 13 OCT 17 OCT 24 OCT 18 OCT 301 27 OCT 31 OCT 7 NOV 1 NOV 188/NOV 20 OCT 25 OCT 7 NOV 302 10 NOV 14 NOV 21 NOV 15 NOV 303 24 NOV 28 NOV 5 DEC 29 NOV 189/DEC 17 NOV 23 NOV 5 DEC 304 8 DEC 12 DEC 19 DEC 13 DEC 2 If you want information included or updates to Retail Manual Part One, Rail Directory for Travel Agents Part Two and Ticket Examiners Handbook These are arranged as required although you should allow about two weeks for printing, between sending in the final version of the information/update and its distribution to readers. Information and updates should be sent to ATOC Editorial at [email protected] 3 If you want extra copies of Newsrail Express, the Retail Manual, Ticket Examiners Handbook, the National and Local Fares Manuals and RailLinks Manual or have any problems with distribution Please contact the TSO Customer Services on 0870 600 5522. If customers wish to buy a National Fares Manual or RailLinks manual, please tell them to contact TSO Customer Services or they can order through the website www.tsoshop.co.uk 3 4 Prices for contributing information Per page or article costs for including information in Newsrail Express, Retail Manuals Part One and Two, Rail Directory for Travel Agents Part One and Ticket Examiners Handbook are initially the same as Atos Origin rates. For details of these costs, please check the RSP section of the atoc.org website (www.atoc.org) or ring Andrew Tolley on 020 7841 8119. 5 Separate inserts to be distributed with Newsrail Express If you have any separate inserts (such as merchandisers) to be distributed within the Newsrail Express envelope, please contact Atos Origin or TSO as shown below. They will provide a price (it is related to the weight of the item) and book an insert provided they are contacted at least a week before the date the item needs to be with them. For inserts to editions 300 and 301 contact Jackie Shastri at Atos Origin on 0118 964 1673. For inserts from 302 onwards contact TSO Customer Services on 0870 600 5522. 6 Electronic information supply procedure using the Fares and Retail Publications website This involves information providers contributing information to National Fares Manuals text pages (not fares sections B and C), the RailLinks manual, Newsrail Express, Retail Manual Part Two/Rail Directory for Travel Agents Part One by updating these communications through the website https://frps.tso.co.uk. This procedure for information providers will be going live in the next few weeks as train company information providers complete their training programmes, with NFM and the RailLinks Manual being the first publication. Information on final timescales for this change will be given direct to information providers. 7 atoc.org website Electronic PDF format versions of National Fares Manual text pages, the RailLinks manual, Newsrail Express, the Retail Manual and Ticket Examiners Handbook are available in the Retail section of the atoc.org website. This section is password controlled with password details held by train company retail managers. 8 Any questions? If you are unsure of any of the above new procedures and how they affect you, please contact Murray Motley, Fares and Retail Publications Relations Manager on 07771 832118. Murray Motley Fares and Retail Publications Relations Manager 07771 832118 TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF 2 TRAVEL AGENTS U FAMILY RAILCARD 25% OFF OFFER REMINDER Retail staff are reminded that as part of a Trial Family Railcard promotion in Family Circle Magazine, anyone who applied for a free three-month trial Family Railcard can use their trial Railcard to buy a standard 12-month Family Railcard for £15.00 instead of the normal £20.00, up to and including 31 October 2005. Full details of the offer and retail instructions are detailed in Newsrail Express issue 288. If you require any assistance, please do not hesitate to contact us. Thank you for your continued support. ATOC Marketing 020 7841 8053 4 TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF U 3 TRAVEL AGENTS FRAUDULENT USE OF RAILCARDS – TAMPERING WITH EXPIRY DATES It has been brought to our attention that some Train Operating Company staff are coming across instances where customers have amended the expiry dates on Railcards in order to extend their use. They are amending the 5 in 2005 to a 6 to give an extra year's validity on their Railcard. Retail and revenue protection staff are asked to pay particular attention to the expiry dates of Railcards and to confiscate any Railcards that they find to have been altered. Thank you for your continued support. ATOC Marketing 020 7841 8053 TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF U 4 TRAVEL AGENTS ASSOCIATION of TRAIN OPERATING COMPANIES RECOVERED SPORTIS MACHINE Southern Railway Victoria based SPORTIS machine number 8762 reported missing in Newsrail Express number 298 has now been found. Rail Settlement Plan 020 7841 8114 TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF U 5 TRAVEL AGENTS MIDLAND MAINLINE GROUPSAVE – BARRED DATES GroupSave tickets will not be valid for travel on Midland Mainline services on the following days: November 5, 12, 19, 26 Pricing Manager 05 62757 5 TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF U 6 TRAVEL AGENTS TRANSPENNINE EXPRESS SENIOR KIDS ADD-ON During September, TransPennine Express is launching a flat fare child add-on for Senior Railcard holders. Its aim is to encourage Senior Railcard holders to take their grandchildren on the train for days out. What is the TPE Senior Kids Add-On? • The £3.00 ticket is a flat fare child add-on which is available for children accompanying Senior Railcard holders. Who is eligible for the TPE Senior Kids Add-On? • The £3.00 add-on is available for up to three children between the ages of 5 and 15, who are accompanying the Senior Railcard holder. Where can the TPE Senior Kids Add-On be purchased? • This product can be purchased at all National Rail stations. • Where there are no facilities for the customer to purchase this ticket at station, it may also be retailed on train. When is this product valid? • This Senior Kids add-on ticket has a restriction code of B1, which states that this ticket is valid "By any train except those timed to depart Mondays-Fridays before 0930." This is the case even when the Senior Railcard holder has a ticket with a different validity.