Supporting Asylum Seekers and Refugees in the Swansea area Directory of Services & Links *Please Note that this directory is in constant development, additional/updated information regarding existing or new services would be very welcome. Contact: [email protected] February 2016 USEFUL CONTACTS Police Non Emergency 101 or 01792 456999 Emergency (fire - ambulance - police) 999 Hate Crime (help and advice) 101 or 01792 456999 Community Engagement 01792 456999 Useful Contacts Hospitals Singleton 01792 205666 Morriston 01792 702222 Health Access Team 01792 517882 African Community Centre African Community Centre African, Afro-Caribbean and British Africans who are currently resident in Wales. ACC aim to provide advice and support to enable you to better settle into the local community. ACC Wales also About run educational programmes for people of all ages and abilities including English language, citizenship, and information on various health issues. ★ English Classes ★ Young Person's Project ★ Group Activities ★ Drop-in Provision ★ Counselling ★ Signposting and referrals Services ★ Mums and Tots Group ★ Mentoring ★ Creative Art Therapy ★ Access to training opportunities ★ 1 to 1 Help ★ Volunteering opportunities Address 1 The Kingsway, Swansea. SA1 5JQ Telephone 01792 470298 Email [email protected] Website www.africancommunitycentre.org.uk Asylum Seeker Health Team About Local NHS provision supporting Asylum Seekers and Refugees Services Access to Health Services Address Central Clinic: 21 Orchard St, Swansea. SA1 5AT Telephone 01792 517882 Neath Port Talbot Carer Services Services Support for hidden black minority/ethnic group carers Address Orchard Street – Neath - West Glamorgan - SA11 1HA Telephone 01639 642277 Asylum Seeker Health Team & Neath/Port Talbot Carers Centre ASAP: Asylum Support Appeals Project We work with people who have been forced to flee their home countries and seek safety in the UK About who then find themselves destitute, and in need of food and shelter. We also work with organisations around the UK working with persons seeking asylum who are in need of support. ❏ Tackling the root causes of destitution through policy, lobbying and litigation. ❏ Ensuring asylum seekers across the UK have access to quality advice and information in relation to their legal rights to food and shelter. ❏ Increasing quality representation and dignity at the Asylum Support Tribunal for all asylum Goals seekers. ❏ To develop a well-resourced and purposeful organisation for the benefit of asylum seekers and the agencies supporting them. * ASAP works with organisations supporting asylum seekers and not individuals themselves. Advice Line To refer cases call; 0203 716 0283 Website http://www.asaproject.org/ ASAP: Asylum Support Appeals Project Asylum Help Asylum Help provides confidential and impartial advice and guidance to adult asylum seekers and About their dependants throughout the UK in a language they understand. Advice on issues such as: ❏ How to claim asylum ❏ Financial support Goals ❏ Finding legal representation ❏ The asylum process ❏ Accessing health care ❏ Accommodation support ❏ Any other asylum issues Advice Line See next page for helpline support in various languages Website http://asylumhelpuk.org/ Asylum Help Asylum Helpline in Various Languages Punjabi - 0808 8000 636 | ﭘﻧﺟﺎﺑﯽ English (and any other language) 0808 8000 630 Pushto - 0808 8000 638 | ﭘﺗو Shqip | Albanian - 0808 8000 620 አማርኛ | Amharic - 0808 8000 622 Soomaali | Somali - 0808 8000 640 Arabic - 0808 8000 624 தமி | Tamil - 0808 8000 642 | اﻟﻌرﺑﯾﺔ বাংলা | Bengali - 0808 8000 626 ትግርኛ | Tigrinya - 0808 8000 644 Urdu - 0808 8000 646 | اردو 中文普通话 | - Chinese Mandarin 0808 8000 628 Farsi - 0808 8000 632 Tiếng Việt | Vietnamese - 0808 8000 648 | ﻓﺎرﺳﯽ Français | French - 0808 8000 634 Asylum Helpline in Various Languages Athena Counselling Service As integrative counsellors and psychotherapists, our approach is to provide support and practical feedback to help clients resolve current issues. With sensitivity and understanding we help our clients to find solutions to a wide range of life challenges and psychological issues. Counselling and About psychotherapy are tools to help you manage your life better. We work with each client to help them build on their strengths to identify and achieve their goals. We have been working in the counselling sector for many years and have a wealth of education and experience to offer our clients. Services Trauma Therapy/Counselling Services. Address 107 Walter Road, Swansea. SA1 5QQ Telephone 01792 828580 Email [email protected] Website www.athenacounsellingservices.com/ Athena Counselling Services BAWSO Provide generic and specialist services including the provision of temporary accommodation in Wales for those suffering from domestic abuse and all forms of violence; including Female Genital Mutilation, Services Forced Marriage, Honour Based Violence and Human Trafficking. *Volunteering Opportunities* Address 63 Mansel Street, Swansea. SA1 5TN Telephone 01792 642003 Email [email protected] Website www.bawso.org.uk BAWSO Bridgend Custody Suite Bridgend Custody Suite People who are detained by the home office in Swansea/South Wales can be taken here initially. Info Enquiries can be made by telephone. Address Queens Road North, Bridgend Industrial estate, Bridgend. CF31 3RT Telephone 01656 679505 British Red Cross British Red Cross The British Red Cross helps vulnerable asylum seekers and refugees access essential services and About adjust to life in a new country *Volunteer Opportunities*. Family Tracking Service - Tenancy Support Services - Health and Services Wellbeing - Mentoring Scheme - Clothing Project - Voucher Scheme for British Red Cross Shops - Training - Opportunities to Volunteer with the Society - Befriending Scheme for young people. Address Kidwelly House, Charter Court, Phoenix Way, Swansea. SA7 9FS Telephone 01792 772146 Email [email protected] Website www.redcross.org.uk/Where-we-work/In-the-UK/Wales/Wales Caer Las Access Point Caer Las Access Point The Outreach Project is for people who are homeless, threatened with homelessness or experiencing housing issues. Support is provided by a knowledgeable team who can help people gain a better understanding of their rights and the options available to them, depending on their circumstances. We also like to create more positive opportunities and experiences for people. These are often group activities which help people to build confidence and feel more valued in their community. Our team offer one to one confidential support and advice with matters such as:- Housing Benefits - Budgeting - Health care - Substance misuse - Resettlement In addition to practical advice and support, the team is also skilled at listening and helping people with the emotional impact of their circumstances. Address Access Point: The Strand, Swansea. SA1 2AW Telephone 01792 467024 Email [email protected] Website www.caerlas.org/outreach-project Caer Las Furniture Scheme Caer Las Furniture Scheme provides a service to people in need of low cost second-hand recycled About furniture in south Wales. Services Low cost second-hand furniture.Volunteers greatly welcomed! Address Hafod Yard,1333 Neath Rd, Swansea. SA1 2LF Telephone 01792 653553 Email [email protected] Website www.caerlas.org Caer Las Furniture Scheme CATCH: Cwmtawe Action To Combat Hardship CATCH is a voluntary organisation that is working to provide emergency food parcels and support About to those in dire need in our communities at the head of the Tawe Valley, where poverty is increasing and is indiscriminate in who it affects. Telephone 07923 986379 Website http://www.catch-online.org.uk/ Facebook CATCH: Cwmtawe Action To Combat Hardship Children’s Play Team A team within Swansea Council that supports and provides for the play needs of children and young people (CYP) throughout Swansea, advocates the importance of play for the development, health and well-being for CYP and families and tackles issues that may hinder access to play opportunities. About ❏ Co – facilitate the BME Community Family and Play Work stream with City of Sanctuary ❏ Direct play opportunities and support provided for CYP and families with view of creating play opportunities for asylum seeker and refugee families ❏ Organisational support and training to ASAR groups Email [email protected] Children’s Play Team Citizens Advice Bureau The advice service that we provide is available to everyone, regardless of ethnic origin, age, religious beliefs, disability, health status, sexuality, gender, and language. Our commitment is to you, and to providing you with About an efficient service, that’s why we are introducing new measures to help reduce waiting time, make our service easier to reach and to be there for you when you need us the most. Confidential and impartial service; and can advise on all aspects of the law, including your rights and Services responsibilities. The advice service that we provide is available to everyone, regardless of ethnic origin, age, religious beliefs, disability, health status, sexuality, gender, and language. Address Pleasant Street, Swansea. SA1 5DS Telephone 01792 474882 Website www.swanseaneathporttalbotcab.org.uk Citizens Advice Bureau City Temple We are a lively, growing church of all ages from all walks of life and over 40 nationalities who have About found, in Jesus, true purpose and meaning in life! ★ Food-Bank: Wednesdays - 10am til 12pm in the basement of the