RepublicPlaza TenantHandbook 370 17th Street, Denver, CO Everything you need to know about your home away from home Introduction ................................................................................................................................. 4 About Brookfield Properties ....................................................................................................... 4 About Republic Plaza ................................................................................................................ 4 Management Office and Operations ......................................................................................... 5 Property Management Office .................................................................................................... 5 Property Management Staff ...................................................................................................... 5 Leasing ...................................................................................................................................... 6 Accounting ................................................................................................................................. 6 Hours of Operations .................................................................................................................. 7 Tenant and Building Services .................................................................................................... 8 Tenant Service Request ............................................................................................................ 8 Building Signage and Directory ................................................................................................. 9 Cleaning Services ..................................................................................................................... 9 Conference Center .................................................................................................................. 10 Fitness Center ......................................................................................................................... 10 Recycling ................................................................................................................................. 10 Deliveries/Loading Dock/Freight Elevator ............................................................................... 11 Deliveries ................................................................................................................................. 12 Elevators ................................................................................................................................. 12 Engineering Services ............................................................................................................... 13 Carpenter Services .................................................................................................................. 13 HVAC Services ........................................................................................................................ 13 After-Hours HVAC ................................................................................................................... 13 Keys and Locks ....................................................................................................................... 14 Lost and Found ....................................................................................................................... 14 Mail Service ............................................................................................................................. 14 Repairs .................................................................................................................................... 15 Angus Visitor Management System ........................................................................................ 15 Construction / Remodeling ...................................................................................................... 16 General Rules and Regulations ............................................................................................... 17 Building Access ....................................................................................................................... 17 Common/Public Areas ............................................................................................................. 17 Windows .................................................................................................................................. 18 Use of Tenant Premises .......................................................................................................... 18 Hazardous Materials ............................................................................................................... 18 1 Insurance Requirements ......................................................................................................... 18 Moving Procedures ................................................................................................................. 19 Smoking Policy ........................................................................................................................ 20 Security Overview ..................................................................................................................... 20 Fire Life Safety ........................................................................................................................ 21 Access Control ........................................................................................................................ 22 After-Hours Building Entry ....................................................................................................... 22 Vendor/Contractor Access ...................................................................................................... 22 Handicap Accessibility ............................................................................................................. 23 Property Removal .................................................................................................................... 23 Stolen Property ........................................................................................................................ 23 Solicitation ............................................................................................................................... 23 Emergency Procedures Overview ........................................................................................... 23 Active Shooter ......................................................................................................................... 24 Profile of an Active Shooter ..................................................................................................... 24 Run/Hide/Fight ........................................................................................................................ 25 Elevator Recall ........................................................................................................................ 27 Fire Alarm Pull Stations ........................................................................................................... 27 Bomb Threats .......................................................................................................................... 27 Letter Bombs ........................................................................................................................... 28 Chemical, Biological, Radioactive (CBR) Release .................................................................. 28 Notification ............................................................................................................................... 28 Containment ............................................................................................................................ 28 Elevator Entrapment ................................................................................................................ 29 Emergency Notification System - LiveSafe ............................................................................. 29 Fire Emergencies .................................................................................................................... 30 Fire Life Safety .......................................................................................................................... 32 Fire Safety Plan ....................................................................................................................... 33 Fire Preparedness ................................................................................................................... 33 Fire Prevention ........................................................................................................................ 34 Fire Safety Personnel .............................................................................................................. 36 Tenant Emergency .................................................................................................................... 37 Personnel Floor Wardens ........................................................................................................ 37 Floor Warden's Responsibilities .............................................................................................. 37 General Evacuation Procedure 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