MUMBAI METROPOLITAN REGION DEVELOPMENT AUTHORITY 4 U _1jq TIWF4TI- ET Wk T fWETu nil [ T 1 IMRDA/ MUTP/ Post-R&R/ 2008/.35$ Date: - 2l September 9008 Public Disclosure Authorized 1 . Mir. t-lubert Nove Josserand The World Banik Ne\ Delhi Office 70. 1.odi Fstate, New Delhi 110003, INDIA. Subject: - Submission of Final Report on Impact Assessment of Resettlemiient Implementation under MUTP by Tata Institute of Social Public Disclosure Authorized Sciences (TISS). L)ear Sir, Please find hierewith the enclosed copy of final Report of Impact Assessment of' resettlement under MUTP by Tata Institute of Social Sciences (TISS). YourlS truly, Public Disclosure Authorized A .S.idaka Chief Post- R&R llCI: - copy of final Report submitted by TISS. CC: - I. I.U.B. Reddy, Senior Social Development Specialist. 2. Satya Mishra, World Bank Consultant. Public Disclosure Authorized FILE(S) - F ACTION BY U COPIED TO - - Bandra-Kurla Complex, Bandra (East), Mumbai - 400 051. org EPBX 2659 0001-08 12659 4000 * FAX: 2659 1264 * E-MAIL: mmrdaqgiasbm01.vsnI.netin * WEB SITE http://www.mmrdamumbat Impact Assessment of Resettlement Implementations under Mumbai Urban Transport Project (MUTP) .ALL i .t. Preparedby "S)Tata Institute of Social Sciences for The Mumbai Metropolitan Region Development Authority (MMRDA) March 2008 TISS PROJECT TEAM Prof R.N. Sharma Team Leader Prof. K. Sita Consultant Ms. Leena Shevade Consultant-Engineer (TCE) Dr. Mouleshri Vyas Faculty Member Dr. Manish Jha Faculty Member Dr. A. Shaban Faculty Member Research Staff Ms. Harshada Pathare Research Assistant Ms. Thamilarasi A. Ramaiah Research Assistant Ms. Lata Nair : Research Assistant Mr. Surendra Rote : Research Assistant Ms. Surekha Gaikwad Secretarial Assistant and Field Staff (Investigators) CONTENTS Page LIST OF TABLES I-III LIST OF ABBREVIATIONS IV-V EXECUTIVE SUMMARY i-vi ADDENDA FROM MMRDA a-f CHAPTER I INTRODUCTION 1 CHAPTER II ENTITLEMENTS, ALLOTMENT AND 9 RELOCATION CHAPTER III ECONOMIC STATUS, LIVELIHOOD ISSUES 19 AND VULNERABLE GROUPS CIIAPTER IV : HOUSING SOCIETIES AND COMMUNITY 34 DEVELOPMENT CHAPTER V : INFRASTRUCTURE AND PUBLIC AMENITIES 45 CHAPTER VI ASSESSMENT OF CIVIL WORKS AND 57 QUALITY OF INFRASTRUCTURE CHAPTER VII RESETTLEMENT UNDER MUTP VERSUS 75 SRA/MUIP CHAPTER VIII : ISSUES WITH REFERENCE TO COMMERCIAL 82 PAPs CHAPTER IX INSTITUTIONAL MECHANISMS AND THEIR 91 EFFECTIVENESS CHAPTER X : CONCLUSION: SCOPE FOR INTERVENTION/ 111 REVIEWING POLICY GUIDELINES ANNEXURE - I : SURVEY OF A FEW PERSONS DENIED 118 'ENTITLEMENTS' AS THE PAPs ANNEXURE -II : THE HOST COMMUNITY 123 ANNEXURE - III : CASE STUDIES OF VULNERABLE PAPs 125 LIST OF TABLES Page 1.1 Status of Occupancy of Residential Tenements 4 1.2 Distribution of PAHs Taken up for Household Survey 5 2.1 Area of Houses 9 2.2 Basis for Determining Entitlement 10 2.3 Procedure of Allotment 12 2.4 Before Opting for the Present Site, if Opinion on the Site 13 Location Taken 2.5a Satisfaction with Specific Floor 13 2.5b Satisfaction with Specific Site 14 2.6 Overall, If Present House Better than the Former 14 2.7 In What Respect Present Location of House Better than the 15 Previous One 2.8 In What Respect the Present Location Worse than the 16 Previous One 2.9 Nature of Assistance Provided for Shifting 17 2.10 Time Elapsed between the Allotment of House and 18 Shifting to the Present Site 3.1 Whether Head of the Household Still Doing the Same 19 Job/Economic Activity 3.2 Whether Location of Job/Activity the same as Earlier 20 3.3 Supplementary Jobs 20 3.4 Mean Monthly Household Income (Rs.) 22 3.5 Distributional Pattern of HHs on the Basis of Monthly 22 Income 3.6 If Income Increased, Main Reason for it 23 3.7 If Income Reduced, Main Reason for it 23 3.8 Ownership of Material Assets 24 3.9 Mean Monthly Household Expenses (Rs.) 25 3.10 Whether Head of the Household Travels More Now than 26 Earlier 3.11 Income Group-wise Distribution of Indebtedness of PAHs 27 3.12 Main Source for the Loan 28 3.13 Proportion of Vulnerable Families 29 3.14a Whether Reported about their Vulnerability during the 30 BSES 3.14b If Yes, Whether any Special Help Received (in cash or 31 kind) at the New Site 4.1 Whether Families from Earlier Neighbourhood were 35 Resettled at this Site 4.2 Interaction with Neighbours 35 4.3 Interaction with New Neighbours 36 4.4 Has a Co-operative Housing Society been Formed for your 37 Building 4.5 If the Society has been in Existence for over a year, are 38 Annual General Body Meetings Held 4.6 Member Perception about Housing Society Listening to 39 Grievances 4.7 Member Opinion of Maintenance of Society Accounts 39 4.8 Awareness of Services Managed by Housing Societies 40 4.9 Member Identification of Functions Performed 41 Satisfactorily by their Housing Society 4.10 Member Identification of Functions Not Performned by 41 their Housing Society 4.11 Member Perception about Community Ability to Take 43 Care of the Maintenance of Building and Environment of the Area in Long Run 4.12 Are you Satisfied with the Functioning of the Co-operative 43 Housing Society 5.1 Duration of Water Supply (hours per day) 45 5.2 If Waler Consumption after Resettlement Increased 46 5.3 Payment for Electric Use Now Compared to Earlier 46 5.4 Place of Disposal of Solid Wastes/Garbage 47 5.5 If Garbage Removal Better Now 48 5.6 Cleanliness of General Surrounding 48 5.7 If Locality Well Connected to Main Road or a Railway 49 Station 5.8 Overall, Whether Basic Services are Better Now than at the 50 Old Site 5.9 If Schooling Facility at this Site Better Compared to the 50 Earlier Site 5.10 Mean Monthly Expenditure (Rs.) on Education and Health 51 5.11 Health Facilities Compared to the Old Site 52 5.12 If Feel More Secure at New Site? 54 5.13 Overall, Perception about Public Amenities at New Site 55 5.14 If Public Amenities Inadequate, who is Helping/Improving 55 the Same 5.15 Perception of Respondents Regarding Effects of 56 Resettlement 7.1 Distribution of PAPs Taken up for a Comparative Study 75 7.2 How Elntitlement to House was Decided 76 7.3 Mean Monthly Income of Households in Selected MUTP 79 and SRA/MUIP Buildings 8.1 Occupancy Status of Commercial Establishments 82 8.2 Location of the Shop Prior to Shifting 83 8.3 Shop Area (sq.ft.) 83 11 8.4a Satisfaction with Shop Being in this Locality 85 8.4b Satisfaction with Shop Being in the Specific 85 Building/Block 8.5 Overall Perception about the Present Location of Shop 86 Compared to Previous One 8.6 Rating of Viability of Activity at Present Location 86 Compared to Previous One 8.7 Supporting Infrastructure Rated Worse than at Earlier 87 Location 8.8 Number of Employees in Shops 88 8.9 Mean Monthly Income of Commercial Establishments 88 10.1 Issues/Inadequacies and Scope for Improvement 115 10.2 Recommended Changes in Present R&R Policy for MUTP 117 111 LIST OF ABBREVIATIONS AGM - Annual General Meeting BMC - Brihanmumbai Municipal Corporation BSES Baseline Socio-economic Survey CBO -- Community Based Organisation CDO - Community Development Officer CEMC Community Environment Management Committee COI Corridor of Impact CPI Consumer Price Index DBMS - Data Base Management System FGD - Focus Group Discussion FLGRC - Field Level Grievance Redressal Committee GOM - Government of Maharashtra GRC - Grievance Redressal Committee HII - Head of Household IL&FS - Infrastructure Leasing and Financial Services IMP - Independent Monitoring Panel JVLR - Jogeshwari Vikhroli Link Road LAN - Local Area Network LIG -- Low Income Group MCGM - Municipal Corporation of Greater Mumbai MHADA - Maharashtra Housing and Area Development Authority MLA - Member of Legislative Assembly MMRDA - Mumbai Metropolitan Region Development Authority MRVC -- Mumbai Railway Vikas Corporation MUIP Mumbai Urban Infrastructure Project MUTP - Mumbai Urban Transport Project NGO Non-Governmental Organization PAH Project Affected Household PAP - Project Affected Person PD)S Public Distribution System PIA -- Project Implementing Authority PIC Public Information Centre PMC -- Project Management Cell P.M. R&R Project Manager, Resettlement and Rehabilitation PMU Project Monitoring Unit PR Personal Relations RAP -- Rehabilitation Action Plan R&R Resettlement & Rehabilitation RCF -- Rastriya Chemicals and Fertilisers SCLR - Santacruz Chembur Link Road SEEPZ - Santacruz Electronic Export Promotion Zone SHG - Self Help Group IV SLGRC Senior Level Grievance Redressal Committee SPARC - Society for Promotion of Area Resource Centres SRA Slum Rehabilitation Authority SRS - Slum Rehabilitation Society TCS - Tata Consultancy Services TISS Tata Institute of Social Sciences TOR/ToR -- Terms of Reference Jrv EXECUTIVE SUMMARY BACKGROUND AND APPROACH .The present study by Tata Institute of Social Sciences (TISS), in association with Consultants in relevant areas, is a detailed review of the resettlement process which involved the permnanent resettlement of over 9000 PAPs under the MUTP project in Mumbai. They were resettled at the three sites: the Majas (Jogeshwari; the Anik (Chembur) and the Lallubhai Compound (at Mankhurd). However, 7709 tenements were occupied by PAHs. The study involved a sample survey of 1505 'project affected households' (PAHs), which constituted 20% of the PAHs. The survey is based on a detailed interview schedule for eliciting information from the PAHs and was administered by trained investigators. In addition, at each site, all tenements in one building were covered where additional questions were included in the interview schedule to elicit information on formation and fuinctioning of the housing societies. A SRA / MUIP scheme was identified at each of the 3 sites and a comparative study carried out. *Further, a sample of 52 allotted commercial/shop establishments was chosen for reviewing their resettlement, out of the occupied 247 shops by the PAPs.