Rhodes Realty Procedure Manual 404 Rapides Drive Natchitoches, LA 71457 318-238-3733 www.RhodesRealtyLA.com 1 EFFECTIVE 10/3/2019 TABLE OF CONTENTS INTRODUCTION 3 ACCESSING RHODESREALTY DRIVE AND PRINTER 4 ACCESSING SCAN DOCUMENTS 4 PHONES 5 CONTACT LIST 6-8 OFFICE SUPPLIES/PRINTER 9 AGENT’S HEADSHOT 9 AGENT’S BIO 9 BUSINESS CARDS 9 RIDERS FOR SIGNS 9 SIGNAGE AND FRAMES/LOCKBOXES 10 ADVERTISING/MARKETING 10 PRESOLD HOMES 11-13 LISTING AGENTS 14 BUYER’S AGENT 15 BRINGING TO CLOSING 16 CLOSING THE FILE 17 2 EFFECTIVE 10/3/2019 INTRODUCTION The management of our firm believes that our clients and agents can be best served if we set out in writing our philosophy of doing business, our company policies which will mirror our philosophy, and the procedures to be used in carrying out those policies. For these reasons and because we know that our employees and associates will need guidelines and direction, we have prepared this document, our Policies and Procedures Manual, for your reference. While we have attempted to provide detailed guidelines in this manual, there will be times when matters must be determined by management decision, guided by the philosophies of fairness, integrity, and good communication. When changes are made to the document, management will provide you with a new page for the manual and will ask you to return the page that was substituted with your signature which will indicate to the management that you have been notified of the change in policy. We hope that you will become well-acquainted with the manual and refer to it often. If you feel we may have overlooked something that should be included, please make that omission known. It is our agents responsibility to know, understand and follow all rules, regulations and laws set out by the Louisiana Real Estate Commission and the Board of REALTORS. 3 EFFECTIVE 10/3/2019 ACCESSING RHODESREALTY DRIVE AND PRINTER Go to https://www.google.com/drive/ Click Google Drive Click Shared with me on left side of screen Click RhodesRealty Drive Open the folder/file needed ACCESSING SCAN DOCUMENTS See your team leader on how to access scanned documents. 4 EFFECTIVE 10/3/2019 PHONES Rhodes Realty will provide a phone system that will allow each agent to have an extension and dial by name option. Each agent is required to also have a cell phone. The extension will be set up to forward all calls received at that extension to the agent’s cell phone. Also, clients can call our office line and reach each Rhodes Realty office. The client will then be directed to the agent that has floor time at that time for that office. Each agent will have a username and password for our phone system, to access his/her extension. TO LOGIN TO THE PHONE SYSTEM: Weblink.FreedomVoice.com PHONE: 3182383733 Enter your username and password USERNAME: [email protected] PASSWORD: ASylvia2019 EXTENSION: 853 FORWARDING CALLS ON PHONE SYSTEM: 1. Click Settings and then call forwarding 2. Make sure that the line that you are forwarding is on the box on the right-hand corner of screen. 3. If the number you want to forward to is not under the call forwarding list, click Add New Entry and add info. 4. Slide to ON the number you want to forward the line to. 5 EFFECTIVE 10/3/2019 RHODES PROPERTIES AND DEVELOPMENT AND RHODES REALTY CONTACT LIST: NAME EXT DIRECT LINE CELL Email JOB DESCRIPTION 318-609- Grace Penrod 8164 504- [email protected] India Rhodes 801 318-238-3733 377-6920 [email protected] Receptionist 318-663- Ali Rhodes 802 318-521-1206 2107 [email protected] Designer/Owner 318-652- Lindsey Broadway 804 318-238-7401 4260 [email protected] Accounts Rec/Pay 318-554- Ashli Rhodes 805 318-521-1202 9046 [email protected] Office Manager/Owner 318-663- James Rhodes 806 318-521-1204 1537 [email protected] Owner 318-554- Justin Rhodes 807 318-521-1203 9045 [email protected] Owner 318-228- Jaleesa Washington 809 318-521-1301 3942 [email protected] Rentals 318-652- Jay Pleasant N/A N/A 4030 [email protected] Rental Maintenance 318-663- William Bordelon N/A N/A 1711 [email protected] Rental Maintenance 318-228- Darlene Hardee 816 318-521-1207 0955 [email protected] Closing Coordinator 985-856- Courtnery Bergeron 817 318-238-7403 0526 [email protected] Marketing/Advertising 318-332- Jimmy Rhodes 808 318-521-1208 9360 [email protected] Warranty Specialist 318-527- Kristina Meziere 899 318-379-4335 2898 [email protected] Project Coordinator 318-471- Haley Kilgore 8003 318-392-2200 0163 [email protected] Project Coordinator Project Maintenance 318-471- Jennifer Manual N/A N/A 7689 [email protected] Project Manager 318-471- Hunter Tarver 818 318-379-4840 7510 [email protected] Project Manager 318-663- Jake Lacaze 818 318-379-4840 1092 [email protected] Project Manager 318-792- Rodrick McIntosh 810 318-521-1300 2585 [email protected] Broker 318-497- Associate Broker Janie Cherry 823 318-242-1120 0859 [email protected] (Ruston) 318-245- Juanita Michaud 824 318-224-8855 6971 [email protected] Agent (Ruston) 318-548- Mona Wilson 825 318-232-0110 9081 [email protected] Agent (Ruston) 318-332- Michael Deville 830 318-373-4850 6569 [email protected] Agent (Natchitoches) 318-332- Kathy Richmond 803 318-521-1205 8357 [email protected] Agent (Natchitoches) 318-581- Associate Broker Mario Fox 832 318-395-7979 6516 [email protected] (Natchitoches) 318-214- Chad Deranger 833 318-356-9980 1797 [email protected] Agent (Natchitoches) 318-609- Lisa Hendricks 834 N/A 0110 [email protected] Agent (Natchitoches) 318-602- Doyle Sandifer 835 N/A 8959 [email protected] Agent (Natchitoches) 6 EFFECTIVE 10/3/2019 318-581- Michele Todtenbier 836 318-379-4630 0039 [email protected] Agent (Natchitoches) 318-332- John Bernard 837 318-373-4855 9850 [email protected] Agent (Natchitoches) 318-419- Connie Khoury 838 318-238-7402 0600 [email protected] Agent (Natchitoches) 318-581- Regina Burton 890 N/A 7588 [email protected] Agent (Natchitoches) 318-715- Jolie Smith 891 N/A 0395 [email protected] Agent (Natchitoches) 318-471- 9756 337- Lauren Miller 840 N/A 277-2208 [email protected] Agent (Lafayette) 337-303- Chasity Soileau 841 N/A 5113 [email protected] Agent (Lafayette) 337-296- Lulu David 842 N/A 3643 [email protected] Agent (Lafayette) 337-909- Stephen Stewart 843 N/A 0542 [email protected] Agent (Lafayette) 337-349- Laikyn Gomez 844 N/A 8004 [email protected] Agent (Lafayette) 337-277- Jonathan Pry 845 N/A 3080 [email protected] Agent (Lafayette) 318-451- Casey Cooper 850 N/A 9643 [email protected] Agent (Alexandria) 318-229- Associate Broker Candace Selman 851 N/A 7126 [email protected] (Alexandria) 318-730- Ashley Ruggles 852 N/A 9691 [email protected] Agent (Alexandria) 318-730- Adele Sylvia 853 N/A 4617 [email protected] Agent (Alexandria) 318-581- Damian Thomas 860 N/A 0182 [email protected] Agent (New Orleans) 985-640- Gidget Ladner 861 N/A 8271 [email protected] Agent (New Orleans) 318-381- Wendy Freeman 880 N/A 6789 [email protected] Agent (Monroe/Ruston) 318-680- Stacy Wright 881 N/A 9851 [email protected] Agent (Monroe/Ruston) 318-573- Associate Broker Muna Sofyan 870 N/A 4210 [email protected] (Shreveport) 318-243- Roshonda Lewis 872 N/A 0831 [email protected] Agent (Shreveport) 318-617- Kristi Jones 873 N/A 2762 [email protected] Agent (Shreveport) 318-461- Anne Dorsey 874 N/A 9048 [email protected] Agent (Shreveport) Qianna Hauptman- 318-617- Beaudoin 875 N/A 1532 [email protected] Agent (Shreveport) 318-773- Latonia C. Houston 876 N/A 6150 [email protected] Agent (Shreveport) 318-773- Jason Houston, Sr. 877 N/A 6124 [email protected] Agent (Shreveport) 318-527- Anna Forest 892 N/A 1152 [email protected] Agent (Shreveport) 318-286- Ebony Layton 893 N/A 5429 [email protected] Agent (Shreveport) 318-773- Jessica McGee 894 N/A 6540 [email protected] Agent (Shreveport) 214-908- Charley Waldrep 895 N/A 0381 [email protected] Agent (Shreveport) 7 EFFECTIVE 10/3/2019 Natchitoches Conference 819 318-379-4675 N/A N/A Rapides Drive Rhodes Realty-Ruston 820 318-460-7050 N/A [email protected] Ruston Office Ruston Conference Rm 821 318-460-7090 N/A [email protected] Ruston Office Rhodes Realty- Natchitoches 812 318-521-1302 N/A [email protected] Natchitoches Office Rhodes Realty- Shreveport 879 318-771-7805 N/A [email protected] Shreveport Office Shreveport Conference Rm 878 318-771-7905 N/A [email protected] Shreveport Office Rhodes Realty- Alexandria 84 318-238-3733 N/A [email protected] Alexandria Office Rhodes Realty-Lafayette 85 337-366-8525 N/A [email protected] Lafayette Office Rhodes Realty-New Orleans 87 504-356-9933 N/A [email protected] New Orleans Office Rhodes Realty-Monroe 86 318-238-3733 N/A [email protected] Monroe Office 8 EFFECTIVE 10/3/2019 OFFICE SUPPLIES/PRINTER Each office will have a printer/scanner for use by all full time agents. Please be respectful of printing only what is needed. Each office will be stocked with regular office supplies (paper, pens, file folders, etc). All office supply requests must be submitted by email to your team leader. If any agent is in need of anything to be mailed overnight, he/she must contact your team leader to request a FedEx label to be emailed to them.