Vol 29 Issue 2 Embracing the Digital Objectives To instil in the bank staff a sense of belonging and involvement in the bank’s affairs To appreciate and applaud the individual achievements of our members of staff. To act as a communication medium between management and the staff. To increase the professional competence of our bank staff. Corporate Family Magazine of South Indian Bank Inside Message Articles 1 Embracing the Digital Sony A 2 The Digital Evolution Rajesh Rajah 3 Bursting the bubble! Hebin Mini G 4 The Chatbot and the Customer Mariya John 5 The post Covid Economic Revival together with UN’s Sustainable Development Goals Jilu Mathew 6 Down the memory lane Niveth K S 7 Surge of Digital Marketing at the time of “UNCERTAINTY” Tarun Kumar Jha 8 Why I don't eat apple Radhika R B 9 Data - The Digital World's Ignition Fuel Augustine Paul 10 Latest RBI circulars SIBSTC 11 Staying Healthy AjayiOomen Regular Features Advisory Board: Publisher: Mr. Sony A, GM, DBD Mr. Thomas Joseph K Editorial Board: Executive Vice President Mr. Biju E Punnachalil, Editor: JGM (IRMD) Mr. Rajesh Rajah Mr. Peter A D, Dy. GM (CPPI) DVP – L&D Ms. Arathi AP, Manager, (STC) Printing: Ms. Sherin Thomas, Clerk, Ebenezer Printers (Inspection & Vigilance) Layout and Typeset: Black Swan (India) Ideations Pvt. Ltd. MD & CEO Speaks... 1 Embracing the Digital Sony A 2 The Digital Evolution Rajesh Rajah 3 Bursting the bubble! Hebin Mini G 4 The Chatbot and the Customer Mariya John 5 The post Covid Economic Revival together with UN’s Sustainable Development Goals Jilu Mathew 6 Down the memory lane Niveth K S 7 Surge of Digital Marketing at the time of The banking industry of the future will look department has always helped our bank “UNCERTAINTY” Tarun Kumar Jha radically different from what it is today adapt and adopt to latest technologies while 8 Why I don't eat apple Radhika R B driven by evolutionary changes. According never sacrificing on security. I am sure we 9 Data - The Digital World's Ignition Fuel Augustine Paul to business reports, it would be safe to say will continue to live up to our tagline of that the future of banking is “Digital”. The “Experience Next Generation Banking”. 10 Latest RBI circulars SIBSTC pandemic has reshaped our lives drastically Along with the new vertical structure in 11 Staying Healthy AjayiOomen and amplified the need for easy access to place with dedicated teams, we are banking products, services and information. well-equipped to take our products and Our bank has always been in the forefront services to capture market and increase our in the Digital field. We have also set up a reach. separate data science division to help us do The theme “Digital Boom” is very relevant analytics in the area of assets, liability and to the current times and I look forward to collection. Our mirror plus app is constantly your contributions. updated with new features and services to become the one stop solution for the With best regards banking needs of all our customers and even potential customers. Our robust IT Murali Ramakrishnan VALUE DECK FOR 9 CORE VALUES SENSITIVITY Resilience OWNERSHIP ◙ Be open to others views and ◙ Bounce quickly after any feedback ◙ Don’t restrict your sense of opinions ◙ Passionately chase your goals ownership to your job function ◙ Make yourself accessible without giving up alone ◙ Don’t be judgemental ◙ Be clear with your goals, roles ◙ Always be proactive in acting in the best interest of the Bank ◙ Always keep your promises and processes Be responsible for your team’s Be open to feedback and criticism ◙ Support each other in crisis ◙ ◙ action ◙ Trust your team’s abilities ◙ Understand you are the face of the Bank and always be professional in your approach INTEGRITY PASSION DIGITAL ◙ Act with integrity even under no ◙ Be alive while in your setup ◙ Welcome digital transformation supervision ◙ Act with high energy ◙ Be proactive in customer centric ◙ End and means, both are ◙ Be goal oriented and be a go getter digital initiatives important ◙ Have an appetite to learn ◙ Strive to be ahead of the curve Have integrity in all your actions and have vision for bank in digital ◙ Show up your enthusiasm in and decisions ◙ future whatever you do ◙ Respect policies, its spirit and ◙ Encourage team members to be words tech savvy and be one yourself ◙ Have an appetite to learn new digital technologies BOUNDARYLESS QUALITY SPEED ◙ Say no to bureaucracy ◙ Take pride in quality of your work ◙ Speed is a competitive advantage ◙ Work as one team with one ◙ Commit to quality and add value ◙ Tap opportunities and be quick dream ◙ Excellence in work is a mindset to build on them ◙ Keep the best interest of the ◙ Feel empowered to drive service ◙ Set deadlines and stick to it bank before self interest quality ◙ Demand quality delivery in time ◙ Don’t be confined to your work ◙ Quality is an everyday job area, function or region ◙ Proactively collaborate Siblink Magazine 4 EMBRACING THE DIGITAL repeatedly counted by Govt. of India, as one Sony A of the best digital banks in the country GM & Chief Information based on multiple parameters. We have Officer crossed 90% of digital transactions in customer accounts. Our bank has already adopted several There is a quote often attributed to Charles futuristic technologies in both external and Darwin, which goes, “It is not the strongest internal products and processes. AI and of the species that survives, nor the most NLP-powered chat bots that provide easy intelligent; it is the one most adaptable to resolution to both customer and staff change.” The operative phrase here is queries, automation of 200+ internal ‘adaptation to change’. The ongoing digital processes using RPA and forming a disruption of the 21st century has resulted multi-bank Blockchain consortium to in massive transformations across develop the technology for banking, are industries, with the banking industry being some of the recent examples. We have a no exception. dedicated team to analyze and evaluate Traditional forms of businesses have been emerging technology and figure out how supplemented, and in some cases replaced, these technologies can be best leveraged to by digitized models, processes and systems, benefit our bank. Our teams work round and like all major industries, the financial the clock to ensure that you can be proud sector too is in the midst of a tipping point while serving our customers. phase. The digital disruption in our country, While technology is definitely changing the which has been a couple of decades in the way we see and do things, the processes are making, has been further fueled now by the only as good as the people behind them. pandemic. The human touch is the essence of most of South Indian Bank has always strived to not our services, especially as a legacy bank, just survive these changes, but to thrive in with a varied customer base to cater to. them. The innovative nature of the services Changes in processes and job roles can be and products we offer across digital expected, but with a proactive mindset to platforms, our robust automation initiatives unlearn and re-learn, and a readiness to and the efforts we take in nudging our equip yourself with new skills, the job is customers to go digital, are all proof of the already half done. The key differentiator will same. Our capabilities on the digital and be your willingness to adapt to the new technical front, has brought in numerous changes wholeheartedly. laurels, year after year. Today we are The changes will be felt across front office, Siblink Magazine 5 mid office and back office alike. While digital aspirants amongst you, expressing interest channels power self-service modes, to work in digital and technology teams of automation eases the mid and back office our bank. Some of you will get that domains. Branches will become centre for opportunity soon. With a young work Service, Sales and Support instead of force, powering the transformational routine transactions. initiatives, at the frontier, and ample This is where soft-skills, marketing ammunition to support, behind the capabilities and banking and digital battlelines, we are confident that each one knowledge will become priceless. Your of you will continue to be lead and win the customers value your resourcefulness in digital battle. solving their problems. We are very glad to Wish you all the best! see a large number of passionate digital Inauguration of Urakam Branch by Mr.MuraliRamakrishnan, Managing Director & CEO. Mr.MuraliRamakrishnan, Managing Director & CEO receiving the trophy (Runners Up) won for All Kerala Corporate Tournament conducted by Cochin Business School. Siblink Magazine 6 THE DIGITAL EVOLUTION Rajesh Rajah DVP-L&D Phase -1 | Web 1.0 The read-only internet. The early Internet was mostly composed of web pages joined It only took 50 years for digital technology by hyperlinks, without the additional visuals, to become a commodity, always around, controls and forms that we see when we log always present and indispensable for on today - a web that was not interactive in humans. Let us see how we got this far, any significant sense. A read-only Internet is where we came from, and where this might significantly a source of information and a be going. research guide. What it is not is a vibrant From a historic point of view 1990/1991 is virtual community for user input or a store the official birth of the (commercial) for functionality. The web user was, for the Internet, which became available to the most part, passive, and much of the user general public.