Table of Contents Welcome Remarks ........................................................................................... 2 Introduction of SEAMEO and SEAMEO RETRAC ..................................... 4 Introduction of British Council Vietnam .................................................. 7 Conference Program........................................................................................ 9 Abstracts, Biographies and Full Papers.................................................. 13 Welcome Remarks Welcome Remarks by Dr. Ho Thanh My Phuong, Director, SEAMEO Regional Training Center (SEAMEO RETRAC) Dear Mr. Ian Robinson, Deputy Director, British Council Vietnam; Prof. Dr. Joy Carter, Vice-Chancellor, the University of Winchester, the United Kingdom; Representatives from the Consulates General of Australia, Canada, Indonesia, Thailand, the United States of America; Distinguished speakers and participants from Australia, Cambodia, Canada, Indonesia, Nepal, the Netherlands, the Philippines, the United Kingdom, the USA, and Vietnam Distinguished Guests, Ladies and Gentlemen, Good morning, It is my great pleasure, on behalf of SEAMEO RETRAC, to welcome all of you to this International Conference on ―Quality in Higher Education: Global Perspectives and Best Practices‖. I am really delighted with the attendance of more than 100 educational leaders, administrators, professors, educational experts, researchers and practitioners from both Vietnamese and international universities, colleges and other educational organizations. You are here to share your knowledge, expertise, experiences, research findings and best practices on emerging issues identified for this conference. They are (1) leadership and management – creating future leaders, (2) teaching and learning innovation, (3) higher education institutions and enterprise partnership, (4) ICT and technological innovation; and, (5) quality assurance and accreditation. In view of the major challenges in the era of globalization in the 21st century and the lessons learned during the educational reforms taking place in many countries, these topics are indeed important ones. The world today keeps changing and coming up with new things on daily basis. Therefore, the demand for a work force that can work, live, and adapt to the fast changing environment has become more urgent than ever. For this and many other reasons, it is without a doubt that education, particularly higher education, is believed to play a crucial role in preparing human resources for the sake of sustainable growth of a nation. Higher education provides a strong foundation to uplift the prospects of our people to participate and take full advantage of the opportunities in Southeast Asia and beyond. It is becoming increasingly important for global educational experts to get together to identify what should be done to enhance and strengthen the higher education quality, especially in the globalized context for sustainable 2 Quality in Higher Education: Global Perspectives and Best Practices Welcome Remarks development. It has become more imperative than ever for higher education to prepare students to meet the dynamic challenges of the globalized world. Along this line, the proper leadership and management for quality in higher education, aiming at sustainable development, has to be emphasized. The 21st century has brought opportunities and new trends for educational leadership and management, teaching and learning practices as well as research in higher education. Yet, at the same time, it has posed a great number of challenges in terms of education quality in order to serve the purpose of sustainable development. I sincerely hope that this conference will provide an opportunity for the sharing of expertise, information and best practices in viewing how leadership and management in higher education can contribute to the need for sustainable development. I hope the conference will promote friendship and cooperation among the conference participants from different countries and institutions. I also trust that this conference will, in one way or another, provide us with ideas, recommendations, or solutions to address issues and challenges we face every day in our own working contexts and situations. Ladies and Gentlemen, On behalf of SEAMEO RETRAC, I would like to thank all of the participants for joining this annual conference. We are very honored to receive the delegation of 22 high Officials from Ministry of Education, Youth and Sport, Cambodia and 7 Leaders of Cavite State University, Philippines to join us at this conference. My sincere appreciation goes to our key note speaker and presenters for your hard work in preparing your presentations and arranging your time to be with us at this important event. My special thanks to the leaders at the Ministry of Education and Training in Vietnam for their continued support provided for SEAMEO RETRAC and our work here in Southeast Asia. Also, I wish to thank in the British Council Vietnam for being the co-organizer of the conference. I would like to send my deepest appreciation to the diplomatic corps and international organizations for their constant support and attendance. Last but not least, I‘d like to thank all those who have contributed to the planning and organization of this event. I wish all of you a pleasant and productive conference! Thank you Dr. Ho Thanh My Phuong Director SEAMEO RETRAC Quality in Higher Education: Global Perspectives and Best Practices 3 SEAMEO and SEAMEO RETRAC Introduction of SEAMEO and SEAMEO RETRAC Southeast Asian Ministers of Education Organization (SEAMEO) SEAMEO Regional Training Center in Vietnam (SEAMEO RETRAC) BACKGROUND On 30 November 1965, the Ministers of Education of Southeast Asian countries established the Southeast Asian Ministers of Education Organization (SEAMEO) for the development of the region through regional co-operation in education, science and culture. SEAMEO consists of: Eleven Member Countries: Brunei Darussalam, Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, the Philippines, Singapore, Thailand, Timor Leste and Vietnam Eight Associate Member Countries: Australia, Canada, France, Germany, New Zealand, the Netherlands, Spain and United Kingdom. Four Affiliate Members: the International Council for Open and Distance Education (ICDE) and University of Tsukuba (Japan); and the British Council, China Education Association for International Exchange (CEAIE). One Partner Country: Japan Vietnam, readmitted as a SEAMEO Member State on February 10, 1992 by the SEAMEO Council, hosts the SEAMEO Regional Training Centre (SEAMEO RETRAC) in Ho Chi Minh City, as one of the 15 SEAMEO Centers in the Region. VISION Through the pursuit of excellence and the development of expertise, SEAMEO RETRAC aims to become a leading regional centre in the field of educational management, serving all SEAMEO Member Countries. MISSION To assist SEAMEO Member Countries to identify and address issues of educational management and other educational fields, particularly in teaching and learning, through research, training, consultancy, information dissemination, community service, networking and partnership. 4 Quality in Higher Education: Global Perspectives and Best Practices SEAMEO and SEAMEO RETRAC ORGANIZATIONAL PROFILE The SEAMEO RETRAC Governing Board is the main policy making body of the Centre. The Governing Board comprises one representative from each of the 11 SEAMEO Member Countries. The Centre is headed by a Vietnamese Director who is nominated by the Ministry of Education and Training of Vietnam, approved by the Governing Board, and officially appointed by the SEAMEO Council President. The Centre is staffed by qualified professional, administrative and service personnel working in the following divisions and departments: Division of Education; Division of Foreign Studies; Department of International Development; Department of Research and Project Development; Department of Personnel and Legal Affairs; Department of Planning and Finance; Department of Administration; Annex 2; Library and Information Center; and, Department of Quality Assurance and Branding. In addition, experts from donors, governments, international organizations and exchange programs from affiliated countries complement the permanent staff under partnership agreements. OPERATIONS SEAMEO RETRAC assists SEAMEO Member Countries, especially Cambodia, Lao PDR and Vietnam, to identify and tackle problems of leadership and management in education at all levels. SEAMEO RETRAC directs its efforts on educational issues by undertaking innovative, relevant programs through research, training, consultancy, staff exchange and fostering of regional and international partnership, and engaging in other related activities within and outside the region. In addition, SEAMEO RETRAC offers language training, teacher training and other training programs in education. Functions In cooperation with local, foreign and international organizations, SEAMEO RETRAC conducts: Training courses, workshops and conferences; Research, consultancy, project development and information dissemination; and, Study tours, personnel and student recruitment & exchange for educational, scientific and cultural purposes. Quality in Higher Education: Global Perspectives and Best Practices 5 SEAMEO and SEAMEO RETRAC Training approaches Critical thinking and creative problem solving; Interactive, informal and based on experience sharing and practical learning; Innovative learner-centered; and, Flexible