Mitel Customer Snapshot: Major League Baseball Company Info: “Mitel is a global leader in providing • Location: 30 MLB® Stadiums and New York MLB the kind of sophisticated, custom Replay Operations Center • Industry: Sports & Entertainment communications network that • Website: mlb.com addresses the unique needs of Major League Baseball and our 30 clubs. Mitel Situation: will provide a unified communications • Stadiums had disparate equipment and outdated system featuring the latest technology phones at HQ replay center across all 30 ballparks.” • Limited timeframe to deploy prior to the MLB season • Game delays due to unmonitored and improper Chris Marinak, EVP of Strategy, Technology and Innovation dugout phone use hampered fan experience Major League Baseball • Inconsistent user experience across the league MLB Replay Center Needs: • VMWare • Secure UC solution covering dugouts, bullpens, mitel.com/virtualized-voice-data-center press boxes, clubhouses and HQ replay center in • MiContact Center Call Accounting New York mitel.com/products/micontact-center/micontact- • Ensure teams are using phones within existing MLB center-enterprise rules and regulations • Recording, monitoring and accounting for all calls Results: • Standardized solution at each stadium for a • Play for all 30 MLB teams was uninterrupted after common user experience quick implementation throughout the league • Calls are recorded to verify proper rule following Solutions: • Pace of play has improved as MLB officials enforce All MLB Stadiums proper dugout phone usage • MiVoice Business • Common solution at each stadium increases mitel.com/products/unified-communications/ efficiency with only one system to learn mivoice-business • 6920 IP Phones mitel.com/products/business-phones/mivoice- Find more customer success stories 6900-ip-series like this at mitel.com/customers • Weatherproof bullpen and dugout phones mitel.com © Copyright 2018, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks. SS-817502-R1805-EN Major League Baseball trademarks and copyrights are used with permission of the applicable MLB entities. Visit MLB.com.