Mitel Customer Snapshot: Major League

Company Info: “Mitel is a global leader in providing • Location: 30 MLB® and MLB the kind of sophisticated, custom Replay Operations Center • Industry: Sports & Entertainment communications network that • Website: mlb.com addresses the unique needs of and our 30 clubs. Mitel Situation: will provide a unified communications • Stadiums had disparate equipment and outdated system featuring the latest technology phones at HQ replay center across all 30 ballparks.” • Limited timeframe to deploy prior to the MLB • Game delays due to unmonitored and improper Chris Marinak, EVP of Strategy, Technology and Innovation phone use hampered fan experience Major League Baseball • Inconsistent user experience across the league MLB Replay Center Needs: • VMWare • Secure UC solution covering dugouts, , mitel.com/virtualized-voice-data-center press boxes, clubhouses and HQ replay center in • MiContact Center Call Accounting New York mitel.com/products/micontact-center/micontact- • Ensure teams are using phones within existing MLB center-enterprise rules and regulations • Recording, monitoring and accounting for all calls Results: • Standardized solution at each for a • Play for all 30 MLB teams was uninterrupted after common user experience quick implementation throughout the league • Calls are recorded to verify proper rule following Solutions: • has improved as MLB officials enforce All MLB Stadiums proper dugout phone usage • MiVoice Business • Common solution at each stadium increases mitel.com/products/unified-communications/ efficiency with only one system to learn mivoice-business • 6920 IP Phones mitel.com/products/business-phones/mivoice- Find more customer success stories 6900-ip- like this at mitel.com/customers • Weatherproof and dugout phones

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