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"#!$%ÿ&% &ÿ$'& ()0ÿ20345506707ÿ80609@AÿBC67ÿDC7E0FÿG49ÿBHÿIPIQRIIÿF4F@ATÿUQVWXVYPXIQQXÿ@6ÿ`6390@T0ÿ4GÿUaXbQcXWYWÿ49ÿQdYbeÿ4f09ÿF)0ÿ3C9906Fÿg0@9d stuvw us t x94y4T07ÿ80609@AÿBC67 p45y@907ÿF4ÿpC9906F (@ÿ`6390@T0ÿ46ÿi07`@6 i`AAÿ2@F0 i`AAÿ2@F0ÿ4GÿabdI 450ÿ f@AdÿUQYPXPPP ()0ÿ20345506707ÿB`90ÿBC67ÿDC7E0FÿG49ÿBHÿIPIQRIIÿF4F@ATÿUQYXcQXQWIXÿ@6ÿ`6390@T0ÿ4GÿUPQXcaÿ49ÿIdWYeÿ4f09ÿF)0ÿ3C9906Fÿg0@9d uw u x94y4T07ÿ4CF)ÿB`90 p45y@907ÿF4ÿpC9906F (@ÿq6390@T0ÿ46ÿi07`@6 `TF9`3Fÿi`AAÿ2@F0 i`AAÿ2@F0ÿ4Gÿda 450ÿ f@AdÿUQYPXPPP ÿ ÿ s ÿ ÿ 80609@AÿBC67ÿq6390@T0Tr dÿfghidjdjÿkÿlddmÿmhdÿnfoÿodÿndiÿp jdndiÿqfrffdjsÿfguijiqhqidÿpÿdgvfikgwdgr gddxjÿpÿxdhrfgfgyÿzfrrdxÿhkgjqwmfkg 0DFÿT09f`30ÿ`6390@T0TÿUQiÿG49ÿD467ÿ`TTC0Tÿ46ÿ@CF)49`07ÿ`6G9@TF9C3FC90 ÿT3)44Aÿy9403FT C5509ÿp@5yTÿh090ÿ64FÿGC6707ÿ`6ÿF)0ÿ3C9906Fÿg0@9ÿ7C0ÿF4ÿp4f`7ÿDCFÿ@90 90TF4907ÿG49ÿ60Fÿg0@9ÿ 34TFÿ60Fÿ4GÿG00ÿ90f06C0Tÿ`TÿUQYcXcIVd ()0ÿp@y`F@AÿDC7E0Fÿ90A`07ÿ46ÿ460RF`50ÿGC67`6EÿT4C930Tÿ`6ÿF)0ÿ3C9906F g0@9ÿBHIIÿ90TF490TÿGC67`6Eÿÿ@AT4ÿy94f`70TÿG49ÿxÿA4309ÿ9445 9064f@F`46TÿF4ÿ@3345547@F0ÿE94h`6Eÿy09306F@E0ÿ4Gÿh4506ÿ4GG`309Tÿ`6 F)0ÿ0y@9F506Fd q6390@T0TÿF4ÿy06T`46ÿ@67ÿ`6TC9@630ÿ34TFTÿ70F095`607ÿDgÿ@3FC@9`@A @6@AgT`Tÿ4GÿF)0ÿA0f0Aÿ4GÿGC67`6Eÿ90C`907d ()0ÿ7C3@F`46ÿDC7E0Fÿ90GA03FTÿ@ÿPeÿ`6390@T0ÿD@T07ÿ46ÿ@6F`3`y@F07 B0709@AÿTF`5CACTÿGC67`6E TOWN OF MANCHESTER, CONNECTICUT RECOMMENDED BUDGET FY 2021/22 TABLE OF CONTENTS INTRODUCTION Manager’s Budget Message………………………………………… ......................................................................... …i Budget at a Glance ..................................................................................................................................... ii Expenditure Summary ................................................................................................................................ 1 Revenue Summary ..................................................................................................................................... 3 CITIZEN’S GUIDE TO THE BUDGET Introduction to the Town of Manchester…………………………. ...................................................................... 5 Board of Directors & General Manager………………………………………………………………………………………… ........ 6 The Town of Manchester Organization…………………………. ......................................................................... 7 Understanding the Funds and Funding…………………………. ......................................................................... 8 Following the Budget Process .................................................................................................................... 9 Using the Budget Book ............................................................................................................................. 10 Ways to Get Involved ............................................................................................................................... 11 FINANCIAL OVERVIEW Current Year Projections…………………………. ............................................................................................. 12 Expenditures………………………………………………………………………………………… ............................................... 13 Revenues .................................................................................................................................................. 17 Fund Balance & Cash Assets…………………………. ........................................................................................ 26 Long Range Planning & Forecasting ......................................................................................................... 27 STRATEGIC PLANNING & PERFORMANCE MEASURES Planning Process & Strategic Priorities…………………………. ........................................................................ 29 Performance Measures Overview………………………………………………………………………………………… .............. 30 Dependable Infrastructure .................................................................................................................... 31 Diversity, Equity & Inclusion…………………………. ..................................................................................... 33 Effective Governance ............................................................................................................................ 37 Financial Stability ................................................................................................................................... 40 Healthy Community & Environment…………………………. ......................................................................... 42 Quality Parks & Leisure Services ........................................................................................................... 45 Safe Community .................................................................................................................................... 49 Supportive Human Services .................................................................................................................. 53 Vibrant Economy…………………………. ....................................................................................................... 56 Town of Manchester & Covid-19 ............................................................................................................. 60 DEPARTMENT DETAIL GENERAL GOVERNMENT…………………………………………………………………………. ............................................ 64 Board of Directors ................................................................................................................................. 65 General Manager ................................................................................................................................... 66 Budget and Research ............................................................................................................................ 67 Human Resources .................................................................................................................................. 69 Customer Services & Information ......................................................................................................... 71 Finance-Administration and Insurance ................................................................................................. 73 Accounting ............................................................................................................................................. 75 Assessment and Collection .................................................................................................................... 77 Purchasing ............................................................................................................................................. 80 Planning and Economic Development .................................................................................................. 83 Town Clerk ............................................................................................................................................. 86 Registrars of Voters ............................................................................................................................... 88 Town Attorney ....................................................................................................................................... 90 Probate Court ........................................................................................................................................ 91 Information Systems ............................................................................................................................. 92 Special Services