LewisLewis && ClarkClark CountyCounty andand CityCity ofof HelenaHelena FireFire ProtectionProtection ServiceService ReviewReview AugustAugust 20062006 Emergency Services Consulting inc. LLLLLLeeeeeewwwwwwiiiiiissssss &&&&&& CCCCCCllllllaaaaaarrrrrrkkkkkk CCCCCCoooooouuuuuunnnnnnttttttyyyyyy CCCCCCiiiiiittttttyyyyyy ooooooffffff HHHHHHeeeeeelllllleeeeeennnnnnaaaaaa FFFFFFiiiiiirrrrrreeeeee PPPPPPrrrrrrooooootttttteeeeeeccccccttttttiiiiiioooooonnnnnn SSSSSSeeeeeerrrrrrvvvvvviiiiiicccccceeeeee RRRRRReeeeeevvvvvviiiiiieeeeeewwwwww ------ 222222000000000000666666 Prepared with the assistance of: Bruce Caldwell Martin Goughnour Conrad Kristensen Phil Kouwe Robert McNally 25200 SW Parkway Ave. Suite 3 Wilsonville, OR 97070 503-570-7778 800-757-3724 fax: 503-570-0522 www.esci.us Copyright 2006, emergency Services consulting inc. All rights reserved. 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City of Helena / Lewis and Clark County 2006 – Fire Protection Service Review Table of Contents SECTION I – City of Helena FD Current System Analysis...................................................1 Objective One - Organizational Overview .......................................................................................................1 Responsibilities and Lines of Authority .............................................................................................................1 Foundational Policy...........................................................................................................................................2 Organizational Structure ...................................................................................................................................3 Maintenance of History .....................................................................................................................................6 Fiscal Management...........................................................................................................................................6 Determining the Cost of Fire and Emergency Medical Service ......................................................................11 Population .......................................................................................................................................................14 Cost Recovery Efforts .....................................................................................................................................17 Alarms .............................................................................................................................................................17 Objective Two – Organizational Management ..............................................................................................19 Mission, Vision, Strategic Planning, Goals, and Objectives ...........................................................................19 Availability of SOPs, Rules, Regulations, and Policies...................................................................................19 Critical Issues and Future Challenges ............................................................................................................20 Internal and External Communications ...........................................................................................................21 Document Control and Security ......................................................................................................................22 Reporting and Records ...................................................................................................................................23 Objective Three – Planning for Fire and Emergency Medical Protection..................................................25 Long-Range Planning Elements .....................................................................................................................25 Pre-Incident and Tactical Planning .................................................................................................................26 Response Planning .........................................................................................................................................28 Objective Four - Risk Management................................................................................................................31 Liability and Property Coverage ......................................................................................................................31 Health and Safety............................................................................................................................................32 Objective Five - Human Resources Management ........................................................................................35 Personnel Policies and Rules .........................................................................................................................35 Compensation, Point System, and Benefits....................................................................................................36 Personnel Records..........................................................................................................................................36 Disciplinary Process........................................................................................................................................37 Counseling Services .......................................................................................................................................37 Application and Recruitment Process .............................................................................................................38 Ongoing Competency Evaluation....................................................................................................................39 Objective Six - Staffing....................................................................................................................................43 Administration and Clerical Staff .....................................................................................................................43 Emergency Services Staff...............................................................................................................................44 Assignment of Responsibilities .......................................................................................................................46 Objective Seven - Capital Assets and Resources ........................................................................................47 Facilities ..........................................................................................................................................................47 Apparatus ........................................................................................................................................................50 Support and Small Equipment ........................................................................................................................56 Maintenance....................................................................................................................................................57 Objective Eight - Service Delivery..................................................................................................................61 Notification System (Dispatch) ........................................................................................................................61 Emergency Response Resources...................................................................................................................62 Response Activity............................................................................................................................................63 Response Practices ........................................................................................................................................66 Performance and Outcomes ...........................................................................................................................67 Response Performance Objectives.................................................................................................................74 Helena FD Response Performance ................................................................................................................76 i City of Helena / Lewis and Clark County 2006 – Fire Protection Service Review Incident Staffing...............................................................................................................................................80 Need for Additional Resources........................................................................................................................80 Analysis of Outcomes......................................................................................................................................82 Mutual and Automatic Aid ...............................................................................................................................83 Insurance Services Office ...............................................................................................................................83