Address & directions UCC Houten UCC Nieuwegein The GP urgent care center (UCC) The GP urgent care center (UCC) is located in is located on the premises of Medisch Centrum Hofspoor St. Antonius Ziekenhuis Nieuwegein Need urgent medical Hofspoor 2 Koekoekslaan 1 3994 VZ Houten 3435 CM Nieuwegein assistance from a Phone: 088 130 96 80 Phone: 088 130 96 60 Directions UCC Houten UCC Nieuwegein general practitioner By car: on the A27 motorway, take By car: on the A2 motorway, take exit 29 (Houten) and follow the signs exit 9 (Nieuwegein) or on the A12 outside offi ce hours? for Houten. At the T-junction, turn right motorway take exit 16 (Nieuwegein). onto Rondweg. At the third traffi c lights, Follow the signs for St. Antonius turn left onto De Koppeling. At the third Ziekenhuis (hospital). At the roundabout, take a right onto ‘Het Spoor’ entrance to the hospital, follow the Call the GP urgent care center Houten: and follow the sign Huisartsenpost. sign Huisartsenpost Parking is available near the entrance. Parking is available near the entrance. 088 130 96 80 By public transport: the UCC is easy By public transport: the UCC is easy Call the GP urgent care center Nieuwegein: to reach by bus (Connexxion) or tram. to reach by bus (Connexxion) or tram. For the bus and tram schedule, please For the bus and tram schedule, please call 0900-92 92 (€ 0.70/min) or visit call 0900-92 92 (€ 0.70/min) or visit 088 130 96 60 www.9292.nl. www.9292.nl. Service area Service area Bunnik, Cothen, Houten, Odijk, Schalkwijk, Benschop, Hagestein, Hei en Boeicop, Monday to Friday: 5.00 pm - 8.00 am ‘t Goy, Tull en ‘t Waal, Werkhoven and Jaarsveld, Lexmond, Lopik, Lopikerkapel, Weekends and public holidays: 24 hours a day Wijk bij Duurstede. Nieuwegein, Tull en ‘t Waal, Vianen, Outside these opening hours, IJsselstein and Zijderveld. please contact your general practitioner. ID Always have your ID with you. ID www.primair-hap.nl Always have your ID with you. The GP urgent care center: how does it work? Frequently Asked Questions Only for emergencies outside What to expect when you call Why do I need to call fi rst? offi ce hours When you call us, a triage assistant will In urgent cases, it is important that you Any compliments The urgent care center (UCC) answer the phone. This assistant has are given the right help as quickly as or complaints? is GP-led and is meant exclusively for been trained to determine instantly how possible. A telephone call is the fastest cases of emergency occurring at night, serious your complaints are and how to way to determine what the patient needs. Of course we would like to know on weekends and during public holidays. proceed. This happens in consultation whether you are pleased with our with the doctor in attendance. Next, there Can triage assistants provide services. If you are not, please make Always make sure to call fi rst are three possibilities: medical advice? sure you discuss any issues you You cannot simply visit the UCC. You 1. Telephone advice. You will be given Yes, they can. Triage assistants receive have immediately at the GP urgent need to call in advance to make sure you an explanation and self-care advice special training so they can quickly care center. receive the help you require quickly. When by telephone (verifi ed by the general ascertain how serious your complaints you dial the UCC’s number, you will be practitioner). are. You can rely on their expertise. Any You may also submit complaints in given a number of options. In the event 2. Consultation at the UCC: You will make medical advice they give is always verifi ed writing. Our complaints mediator will of a potentially life-threatening situation, an appointment to visit the centre. by the doctor in attendance. contact you as soon as possible. press 1 to be given priority. You will be examined by a general practitioner or a nurse (verifi ed by the Can I visit the urgent care Address: Details to hand during your general practitioner). center if I am too busy during Primair Huisartsenposten phone call 3. Consultation at your home address the day? Zwarte Woud 2 | 3524 SJ Utrecht Always have your details ready to hand: (house call by the general practitioner): No, you cannot. The UCC is meant for E-mail: [email protected] these include your (EU) insurance pass, A doctor will only make a house call if emergencies only. ID and a list of any medications you might for medical reasons you are unable to Alternatively, you may address be using. visit the UCC. Does the urgent care center the independent complaints provide medication? commission: No, a UCC may not provide medication. If Klachtencommissie medication is required, you will be given a Huisartsenzorg Midden-Nederland prescription that you should submit to the P.O Box 20056 | 3502 LB Utrecht pharmacy service. You will fi nd our complaints procedure at www.primair-hap.nl.