2003 Annual Report

2003 Annual Report

HEALING EDUCATING INVESTING COMMUNICATING !NNUAL2EPORT BUYINGANDSELLING MAKINGGOODS MOVINGGOODS SERVINGTHECOMMUNITY )MPROVINGHEALTHCAREANDCUTTINGBUDGETSBYMAKINGINFORMATION MOBILE)NDRAPRASTHA!POLLO LOCATEDIN.EW$ELHI )NDIA ISTHELARGESTCORPORATE HOSPITALOUTSIDETHE537ITH#ITRIX DOCTORS NURSESANDADMINISTRATORSCANACCESS PATIENTINFORMATIONANYTIMEFROMANYWHEREINTHEMEDICALCOMPLEX$ELIVERINGZERO DOWNTIMEANDDEPLOYINGAPPLICATIONSINMINUTESTHATUSEDTOTAKEWEEKS THESYSTEM HASALSOCUTCOSTSBYEXTENDINGTHELIFEOFEXISTINGHARDWARE )NCREASINGEDUCATIONEQUITYWITHEASYACCESSFORALL(%3!MSTERDAM ISONEOFTHELARGESTINSTITUTESOFPROFESSIONALBUSINESSEDUCATIONINTHE.ETHERLANDS 5SING#ITRIXTOPROVIDEMORETHAN STUDENTSANDSTAFFWITHACCESSTOMORETHAN APPLICATIONS THEINSTITUTIONHASSAVED½ OVERTWOYEARS /PENINGBRANCHOFlCESANDDEALERSHIPSFASTERANDFORFARLESS 2USSELL)NVESTMENT'ROUP AGLOBALLEADERINMULTI MANAGERINVESTMENTSERVICES DELIVERS APPLICATIONSTOEMPLOYEESVIA#ITRIXANDTHE7EBnCUTTINGTHECOSTOFOPENINGEACHNEW lELDOFlCEBY h/VERTHENEXTlVEYEARS 2USSELLLIKELYWILLREALIZEMORETHAN MILLIONINSAVINGSFROMIMPLEMENTING#ITRIXSOFTWARE vSAYS#HIEF)NVESTMENT/FlCER4OM (ANLY hANDANADDITIONALMILLIONINFUTURECOSTAVOIDANCEFROMOUTSOURCING)4OPERATIONSv %LEVATINGCUSTOMERSERVICEWITHINFORMATIONONDEMAND-ARITZ4RAVEL A BILLIONNATIONALLEADERINMEETING EVENT INCENTIVE ANDCORPORATE TRAVEL USES #ITRIXTODELIVERAPPLICATIONSTOITSFAR mUNGTRAVELOFlCESnRAISINGTHEQUALITYOFCUSTOMER SERVICE IMPROVINGAPPLICATIONPERFORMANCEBY REDUCING)4SUPPORTCOSTSBY ANDCUTTINGHELPDESKCALLSBYUPTO 2AISINGDEALERPRODUCTIVITYWITHINSTANTACCESSTOSALESTOOLS-UTUAL 3ERVICE#ORPORATIONISALEADINGINVESTMENTlRMTHATSERVES INDEPENDENTlNANCIAL PLANNERSh7ENEEDEDACOMPREHENSIVESOLUTIONTOPROVIDEOURBROKERSWITHPERSONAL IZED REAL TIMEACCESSTOTRADINGSYSTEMS NEWACCOUNTSETUPTEMPLATES ANDTHIRD PARTY APPLICATIONS vSAYS#)/#HRISTOPHER'RANT-C$ANIEL4HE#ITRIXSOLUTIONhHASGREATLY IMPROVEDBROKERPRODUCTIVITYANDCLIENTSERVICE ALLOWINGUSTOBEAMOREAGILEORGANIZATIONv "OOSTINGMARGINSWITHLOWERCOSTSANDHIGHERPRODUCTIVITY-ARUTI 5DYOG,IMITED-5, IS)NDIASFOREMOSTAUTOMOBILECOMPANY-5,USES#ITRIXTOPROVIDE NETWORKEDEMPLOYEES ASWELLASDEALERSHIPSANDSUPPLIERS WITHACCESS TOOFlCEAPPLICATIONSANDACUSTOM%20SUITE4HECOMPANYHASREDUCEDITSTOTALCOST OF)4OWNERSHIPBYWITH#ITRIXACCESSINFRASTRUCTURE 0UTTINGTAXESTOBETTERUSEWITHIMPROVEDPUBLICSERVICE-ERSEYSIDE 0OLICEISRESPONSIBLEFORCRIMEPREVENTIONINNEIGHBORHOODSINTHENORTHOF%NGLAND #ITRIXDELIVERSINFORMATIONWIRELESSLYTOANDFROMPORTABLEPOLICESTATIONSINHIGH CRIME AREASh4HESENEWPOLICESTATIONSENABLEUSTOWORKDIRECTLYINTHEHEARTOFTHECOMMU NITIESWEPOLICE vSAYS3ERGEANT'ARY&AIRBROTHERh5SINGMOBILETECHNOLOGYTOGIVE OFlCERSACCESSTOOURCENTRALDATABASESUPPORTSTHISGOALv !NNUAL2EPORT #ITRIX -ARK"4EMPLETON0RESIDENTAND#%/ $EAR#ITRIXSHAREHOLDERS!CCESSINGINFORMATIONISCENTRALTOALLWEDOnASINDIVIDUALS AS ORGANIZATIONS ASBUSINESSES!DOCTORWHOCANACCESSACCURATEPATIENTINFORMATIONFROMANYWHERE ATANYTIMECANPROVIDEBETTERHEALTHCARE!COMPANYTHATRAPIDLYPLUGSNEWBRANCHOFlCESINTOITS INFORMATIONLIFELINECANMOREQUICKLYTRANSFORMTHEMFROMCOSTCENTERSINTOREVENUEENGINES4HE MOREYOULOOKATTHEBASICACTIVITIESOFLIFE ANDTHEBUSINESSESANDINDUSTRIESTHATAREBUILTAROUND THEM THEMORECLEARITBECOMES0EOPLEDEPENDONACCESSFOREVERYTHINGTHEYDO !ND#ITRIX THEONLYENTERPRISESOFTWARECOMPANYTHATISFOCUSEDONACCESS ISWELLPOSITIONED TOMEETTHISUNIVERSALNEED )NOURANNUALREPORT )DISCUSSEDOURGOALOF )N-ARCH WEANNOUNCEDTHE#ITRIX-ETA&RAME!CCESS ACHIEVINGANDSUSTAININGABILLIONDOLLARSINANNUAL 3UITE THEMOSTCOMPREHENSIVEACCESSINFRASTRUCTURE REVENUEBYFOCUSINGONACCESSANDDRIVINGTHE SOLUTIONFORACCESSINGANYENTERPRISEINFORMATION STANDARDIZATIONOF#ITRIXACCESSINFRASTRUCTURE RESOURCE"Y3EPTEMBER WEDSHIPPEDUPGRADESTO ASASTRATEGICADVANTAGEINBUSINESS #ITRIX-ETA&RAME0RESENTATION3ERVERFOR7INDOWS AND5.)8 ANDTHREENEWPRODUCTS 3ECURE!CCESS 7EMADEEXCELLENTPROGRESSINnAGREATYEAR -ANAGER #ONFERENCING-ANAGER AND0ASSWORD FOR#ITRIX STRATEGICALLY lNANCIALLYANDOPERATIONALLY -ANAGER4HE#ITRIX-ETA&RAME!CCESS3UITEHAD 2EVENUESWEREMILLION UPOVEROUR GONEFROMSTRATEGYTOREALITY PERFORMANCEOFMILLION)NFACT EXCLUDINGROYALTIES !TOUR/CTOBERCUSTOMERCONFERENCE #ITRIXI&ORUM WASARECORDYEARFOR#ITRIXREVENUE)TWASALSO WEMADEITEASYTOBUYTHESUITE WITHTHREE ARECORDYEARFORBOOKINGS DRIVENBYSOLIDSOFTWARE BUNDLEDPRICINGOPTIONSnTHE3UITE%DITIONFORNEW LICENSESALESANDRENEWALSOF3UBSCRIPTION!DVANTAGE CUSTOMERS THE3TEP 5P%DITIONFOREXISTINGCUSTOMERS OURSOFTWARELICENSEUPDATEPROGRAM!NNUALNET ANDTHE-IGRATION%DITIONFOR-ETA&RAMECUSTOMERS INCOMEFORWASMILLION ORPER DILUTEDSHARE ASCOMPAREDTONETINCOMEFOR ,ATEIN1 WELAUNCHEDOURlRST EVER MULTI MILLION OFMILLION ORPERDILUTEDSHARE!ND DOLLAR WORLDWIDEADVERTISINGCAMPAIGNFEATURING OPERATINGMARGINSWERESOLIDAT UPFROM CUSTOMERSDESCRIBINGHOW#ITRIXSOFTWAREISHELPING IN THEMGROWANDIMPROVETHEIRBUSINESS4HEMULTI FACETEDCAMPAIGN WHICHWILLCONTINUETHROUGH /URPERFORMANCEISTHERESULTOFLONG TERM FEATURESTHE#)/SOFSUCHCOMPANIESAS$ELTA!IR,INES STRATEGICPLANNINGANDREmECTSTHELARGERMARKETOF !UTO.ATIONAND3UMITOMO#ORPORATIONGOINGONRECORD 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