2016-17 Business Plan 2 Table of Contents Executive Summary ............................................................................................................................. 5 1.0 Introduction .................................................................................................................................... 6 1.1 Legislative Mandate ....................................................................................................................... 6 1.2 Organization Profile ........................................................................................................................ 6 1.3 Metrolinx Quick Facts & Service Highlights ................................................................................... 7 2.0 Strategic Direction ......................................................................................................................... 9 2.1 Advancing our Five Year Strategic Objectives ............................................................................... 9 3.0 Business Context 2016-17 .......................................................................................................... 12 3.1 Momentum from 2015-16 ............................................................................................................. 12 3.2 Business Scan: Challenges and Opportunities ............................................................................ 13 3.3 Regulatory Rail Issues and Initiatives .......................................................................................... 15 4.0 Financial Profile ........................................................................................................................... 15 4.1 Operating Budget ......................................................................................................................... 15 4.2 Capital Investment ........................................................................................................................ 18 4.3 Capital Asset Growth 2016-17 ..................................................................................................... 22 4.4 Key Performance Indicators (KPIs) and Targets .......................................................................... 22 4.5 Financial Performance ................................................................................................................. 22 4.6 Implementing Cost Allocations ..................................................................................................... 32 4.7 Managing Uncertainty .................................................................................................................. 32 5.0 Joint Stakeholder Deliverables .................................................................................................. 34 5.1 Infrastructure Ontario (IO) ............................................................................................................ 34 5.2 Municipal Partners ........................................................................................................................ 34 5.3 Rail Partners (CN, CP, TTR, GEXR, VIA) .................................................................................... 35 5.4 Key Delivery Partners (Accenture, Bombardier, Crosslinx, Suncor, Pacific Northern Railworks (PNR)) ................................................................................................................................................ 35 6.0 Organizational Initiatives ............................................................................................................ 35 6.1 Fare Integration ............................................................................................................................ 35 6.2 Review of the Metrolinx Act .......................................................................................................... 36 6.3 Metrolinx Sustainability Strategy .................................................................................................. 36 6.4 Stakeholder Consultations ........................................................................................................... 37 7.0 GO Transit ..................................................................................................................................... 39 7.1 GO Transit Service Highlights ...................................................................................................... 39 7.2 GO Customer Service Strategy .................................................................................................... 40 7.3 GO Regional Express Rail (GO RER) .......................................................................................... 43 7.4 GO Expansion and Optimization .................................................................................................. 45 7.5 GO State Of Good Repair ............................................................................................................ 45 8.0 PRESTO ........................................................................................................................................ 46 8.1 PRESTO Customer Service Strategy .......................................................................................... 46 8.2 PRESTO Fare Card Highlights ..................................................................................................... 46 8.3 PRESTO Business Model and SP Engagement .......................................................................... 47 8.4 PRESTO State of Good Repair .................................................................................................... 48 9.0 UP Express ................................................................................................................................... 48 9.1 UP Express Service Highlights ..................................................................................................... 48 9.2 Fare Structure Changes ............................................................................................................... 50 9.3 UP State of Good Repair .............................................................................................................. 51 10.0 Rapid Transit .............................................................................................................................. 51 10.1 Regional Rapid Transit Expansion ............................................................................................. 51 10.2 Rapid Transit Projects Underway ............................................................................................... 52 10.3 Funding for Other Next Wave Projects ...................................................................................... 53 11.0 Regional Transportation Planning ........................................................................................... 53 11.1 Legislative Review of the Big Move ........................................................................................... 53 12.0 Transit Support .......................................................................................................................... 54 12.1 Smart Commute ......................................................................................................................... 54 13.0 Transit Procurement Initiative (TPI) ......................................................................................... 55 13.1 Transit Procurement Made Easy ................................................................................................ 55 14.0 Metrolinx Internal ....................................................................................................................... 56 2016-17 Business Plan 3 14.1 Business Planning Improvements .............................................................................................. 56 14.2 HR Profile ................................................................................................................................... 56 14.3 I&IT Profile .................................................................................................................................. 58 14.4 Communication Plan .................................................................................................................. 60 Appendix ............................................................................................................................................. 61 Key Assumptions ................................................................................................................................ 61 List of Acronyms ................................................................................................................................. 64 2016-17 Business Plan 4 Executive Summary Metrolinx’s annual Business Plan for 2016-17 presents our strategic direction, business context, financial profile, priority initiatives and planned deliverables from all corners of our organization. Our vision, “to link communities across the region, creating connections that support sustainable growth and prosperity” is realized by how Metrolinx chooses to plan, build, operate and connect the Greater Toronto and Hamilton Area (GTHA). The annual Business Plan describes how Metrolinx will do this in 2016- 17, guided by the strategic frameworks of the 2015-2020 Five-Year Strategy and the 25- year Regional Transportation Plan (RTP). The