2014 Annual Report Grand Pacific Health trading as Illawarra-Shoalhaven Medicare Local 1 | 2014 Annual Report 2014 Annual Report | 2 Grand Pacific Health (trading as Illawarra-Shoalhaven Medicare Local) was established in 2011 as a not-for-profit company, with the focus on facilitating, integrating and coordinating primary health care in the Illawarra Shoalhaven region. Grand Pacific Health aims to improve health outcomes for the Illawarra Shoalhaven community by addressing gaps in primary health care knowledge and services. We do this by supporting GPs, practice nurses, practice staff and allied health providers to meet CONTENTS workforce needs and professional development priorities. Report from the Chair .……..……..……..……..……..……..……..……. 3 Our priority is to meet local health needs and facilitate better access to services, focusing on chronic disease management and care, mental health, aged care and Aboriginal health care. Report from the CEO ..……..……..……..……..……..……..……..……. 4 We establish partnerships and collaborate with key stakeholders including the Illawarra Shoalhaven Local Health District, University of Board of Directors …..……..……..……..……..……..……..……..……. 5 Wollongong, specialist providers and community service organisations to deliver these primary health outcomes for the region. Integration.……..……..……..……..……..……..……..……..……..……. 7 Grand Pacific Health also provides frontline services to meet unmet needs in our capacity as Illawarra-Shoalhaven Medicare Local, Capacity building …..……..……..……..……..……..……..……..… 14 headspace Wollongong, headspace Nowra, Shell Cove Family Health, Shoalhaven Wellness Centre, and in the future, the Grand Pacific Health Centre – Nowra. Evidence based .……..……..……..……..……..……..……..……..… 16 Health promotion …..……..……..……..……..……..……..……..… 18 Access and equity …..……..……..……..……..……..……..……..… 20 Organisational capability …..……..……..……..……..……..……..… 23 Financials..……..……..……..……..……..……..……..……..……..… 25 Grand Pacific Health (trading as Illawarra-Shoalhaven Medicare Local) gratefully acknowledges the financial and other support from the Australian Government Department of Health. 3 | 2014 Annual Report 2014 Annual Report | 4 REPORT FROM THE CHAIR REPORT FROM THE CEO It is a great privilege to present my second Annual Report for the company as Chair of the I was delighted to take up the position of Chief Executive Officerlate last year and Board of Grand Pacific Health Ltd. am proud to see Grand Pacific Health (GPH) growing in both relevance and influence within the region. I have enjoyed travelling around the district, meeting stakeholders and The Board was pleased to welcome our new Chief Executive Officer (CEO), Dianne learning about the health needs and issues of the region, as well as the programs and Kitcher, who commenced in September 2013. Dianne has brought a wealth of leadership services available. knowledge and capability, including experience as the CEO of the Central West Community College and Chief Operating Officer at Victor Chang Cardiac Research One of our main objectives over the last 12 months has been the development of Institute. Dianne and the new Executive team have quickly got up to speed and have partnerships with key organisations. We have forged strong relationships with the responded effectively to implement new and improved ways of keeping people well and Illawarra Shoalhaven Local Health District, University of Wollongong, and Radio Doctors out of hospital, working in partnership with local providers to build innovative programs Illawarra, all of which are providing us with tangible benefits in a range of areas. We have and services that best suit the needs of the region. also entered into formal consortium arrangements with a network of non-government organisations as part of Partners in Recovery. This is on top of many other focused The last 12 months has seen rapid growth for Grand Pacific Health (trading as Illawarra- agreements with a wide range of partners. Our commitment to partnership agreements Shoalhaven Medicare Local) in terms of our capacity, activity and outcomes. It has also will continue to grow throughout 2014/15. seen a number of exciting developments with partnerships and integration of service delivery. Another major project taking shape is the building of the new GP Superclinic, also known as the Grand Pacific Health Centre – Nowra, which is now well under way and will be The Illawarrra Shoalhaven Local Health District (ISLHD) and Grand Pacific Health completed early in 2015. It will be a great resource added to the health precinct located partnered in a ‘HealthPathways’ style project in the Shoalhaven, which brought together on the local hospital grounds for the Nowra and broader Shoalhaven community. hospital clinicians and general practitioners (GPs). The success of this project and hard work from our organsation has resulted in a contract to progress HealthPathways. We look forward to the positive impact it has on the At the same time as we plan and implement new initiatives, we are committed to reviewing existing programs and ensuring that they patient’s journey and the GPs ease of referral across the whole region. operate as effectively and efficiently as possible. We initiated reviews of the ATAPS (Access to Allied Psychological Services) program in 2013/14 and this has resulted in improved targeting of those who are most disadvantaged in our community. The Board is also proud of responding to a unique local need for the rural part of our region, and was delighted to form a partnership with Parkinson’s NSW to support a neurological nurse. This reflects a strong desire by the Board to keep our focus on local needs Stakeholder relationship management, particularly with GPs was identified as a strategic priority for Grand Pacific Health in 2013/14. throughout our region. Much of the organisation’s practice support work has involved working closely with GPs and their practice staff to build capacity through a program of continuing professional development, networking opportunities and providing access to reliable information, In early 2014, the Board was pleased to appoint a new Director, Jodi Keast, following the retirement of Jennie George AO. Jodi was advice and resources. a standout applicant. She is currently a senior manager in a local community-based not-for-profit organisation and specialises in evaluating and improving governance in organisations, financial and stakeholder management, strategic and business planning, risk and We have strengthened our capability and capacity through significant enhancements to our organisational structure. A new structure business continuity management. was introduced in late 2013 to better reflect and support the major activities and functions of the organisation, not only current activities but position us for a sustainable future. As a result, four new general managers were welcomed to the organisation including Ron de Membership of the organisation has also grown and diversified, with an increase in allied health members. Our practice support services Jongh (Corporate Services), Linda Livingstone (Service Integration and Facilitation), Dianne Knight (Service Delivery) and Andrew Gow and initiatives such as eHealth, data management, workforce education and networking, continue to grow. As we move towards the (Population Health and Planning), who have brought with them an impressive array of skills, abilities and experiences and have hit the new model of Primary Health Networks (PHNs), we hope representatives from these networks will provide a strong local connection for ground running. a clinical council and community advisory committee, which will ensure a local focus is preserved. Our commitment to quality has also continued with the organisation accredited with the Medicare Locals Accreditation Scheme in April There is no doubt that 2015 will hold new challenges for us, as that is the nature of this sector. We are however confident that the 2014. In fact, the auditors were very complimentary regarding our strong governance and polices, as well as the examples and evidence significant time we have invested in planning over the past year has prepared us well for the future. of work occurring on the ground, including our ICT and knowledge management, HR, clinical work, practice support, and analysis and I want to thank all directors who have worked hard and have given me great encouragement as Chair. I would also like to take this planning. This was a significant achievement for our organisation and recognition of the great work that we do! opportunity to acknowledge our two retiring Board members – Chris Symons and Dr Declan Mulvaney. Both have made an invaluable None of this would have been possible without the significant contribution and support from all Grand Pacific Health employees. I would contribution to the Board. like to thank and acknowledge the hard work of all staff across the organisation. I would also like to acknowledge the great support I I would like to also acknowledge their contribution to the Governance and Policy Committee as well as Kate Manderson, as Chair of have received from all the Board members, in particular the Chair, Dr Vicki McCartney. that committee. Their work to review policy documents leading to our successful Medicare Local accreditation was invaluable to the Next year our sector will be subject to extensive changes as Medicare Locals are replaced by Primary Health Networks. There will Grand Pacific Health team. certainly be some interesting, as well