More than just a room. Halls of residence guide Looking ahead Welcome Staying in halls or moving on, what do I need to know for next year? to Halls Page 18 Dear Resident, Welcome to your accommodation at the University of Southampton. Welcome to your new home How do I make the most of my time in Staying in University accommodation will play a halls and settle into my new home? big part in your student life at Southampton. You Page 6 will be living with students not only taking different courses, but also coming from many different parts of the world, introducing you to some great friends and making unforgettable memories. This Guide will provide you with all the information you need to know about halls during your stay with us. We are committed to playing our part in creating the best possible student experience for you during your time at the University of Southampton. It’s our aim to ensure that you enjoy your time in halls and feel safe and supported while you do so. We offer a residential Health, safety and security in halls community experience that provides you with the How do I conduct myself responsibly and opportunity to reach your academic potential and to in a safe manner that this is compatible further develop the personal skills that support your with health, safety and Security? development towards independent living and working. Page 12 During your time here you are supported by a full team of professional services from across the University. Please inform us of any issues Getting around and transport you may have so we can work with you to Find out the transport links to overcome any problems quickly and easily. and from the halls of residence Page 20 All of our accommodation is managed in accordance with the UUK Code of Practice for the Management Contents of Student Housing. Further details relating to the code can be found at www.uukcode.info Arrivals Checklist p.4 We hope you have an enjoyable stay in your Supporting you 24/7 p.5 accommodation and we look forward to meeting you! Welcome to your new home p.6 With Best Wishes, Services, procedures and facilities p.8 Protecting the environment p.11 Health, safety and security in halls p.12 Your halls contract and key dates p.16 Applying for halls next year and moving out p.18 Neil Sapsworth (Head of Residential Services) Getting around and transport p.20 & The Residential Services Team Services, procedures and facilities Useful contacts p.23 How do I..? A guide to services, procedures and facilities Page 8 2 Halls of residence Guide 3 Arrivals checklist Supporting you 24/7 Now I’ve arrived what do I need to do? Who do I contact and where do I go if I need information, help and advice in halls? Emergencies Locate the fire exit and Find out where other Make a note of key dates assembly point for my halls important services are Note down any key dates such as For any queries you may have about • Providing information and advice on If you have an immediate enquiry, please This information can be found on the back Cash point, food store, pharmacy, bus stop, your contract start date and end date, living in halls, the Residential Services halls services and facilities, and how you call the relevant number below, and inform of your bedroom door. Go and find the fire supermarket etc—Familiarise yourself payment dates, induction talks, events team are on hand 24 hours a day. can use and book these where required. Residences immediately afterwards. assembly point so you know where it is. with the location of your halls and find and when your academic course begins. We also can offer advice or signpost • Guiding residents on how to live in a 111: to speak with the National Health out where anything essential to you is you to University services that may healthy, safe and secure environment. Service (NHS), who will be able to nearby. There is a really useful map at advise you on medical enquiries. Make a note of the Residences Meet your halls committee help you during your time in halls. • Arranging social events to www.soton.ac.uk/areyouready under bring residents together. 101: to report a crime that has already day and night contact details Every halls of residence has a halls the ‘when you arrive’ section showing happened, or to speak to the Police for help, advice and support committee who represent you for your time Our other responsibilities include: • Helping everyone to live in halls where lots of useful services are. about general enquiries or concerns. Residences contact details, and information in halls and are also there to help you settle • Providing support to individuals with consideration for other on what to do when you have a question or in. The halls committee run a programme and groups in the event of any residents in halls and nearby. 999: for an emergency situation that Figure out the best route to my problem can be found on the opposite page. of events throughout the year which are a emergency or problem. • Promoting an understanding requires urgent attention, or if you have teaching campus from my halls great way to socialise and make new friends. immediate concerns for your safety. • Managing the halls and explanation of the halls Work out the best way to get from your halls contract and regulations. Find out more about the environment and estate. to campus. Use maps and ask staff if you support on campus: Set your budget are unsure (if you are arriving on ‘Welcome • Ensuring halls maintenance requests are Enabling Services provides a wide variety of Weekend’ there are activities to assist you Make a note of what money you have dealt with efficiently and appropriately. support for students relating to your studies with this); www.soton.ac.uk/areyouready coming in, and work out where it needs to go. and wellbeing. Find out about the support You can find help planning your finances, Residences at www.southampton.ac.uk/edusupport funding your living costs and how to manage Residential Services Support Service Join the official UoS your money at www.southampton.ac.uk/ Day team 08.00–18.00 Night team 18.00–08.00 Residences facebook page Check everything in my room studentservices/money-matters Keep up to date with important current and complete the inventory Email: Email: information and details of events, as well [email protected] [email protected] Occasionally there are problems which as connecting and interacting with your we aren’t aware of until students move Wifi Telephone: Telephone: community of fellow students in halls 02380 595777 02380 595777 (option 6) in, so if you do not let us know by www.facebook.com/pages/University- completing the inventory form we can’t of-Southampton-Residences help, and can’t accept liability for any Connect to Eduroam issues not raised until later in the year. (the University’s wireless service). Download the halls contract You will need to set up a university computing and regulations account in order to connect to the internet. Register with a local Doctor It is really important that you understand To set up your computing account visit Information on your nearest Doctor’s your contract and regulations. These www.southampton.ac.uk/isolutions and surgery is located on p.10 of this guide are available to download from the follow the instructions for new students. and other surgeries can be found online. website www.southampton.ac.uk/ If you have any issues connecting to the Alternatively register with the University studentservices/student-living University’s network, please use the above Health Service located on the Highfield link to contact ServiceLine. You are not campus using the form included in your permitted to use your own internet router/ welcome pack (Southampton halls only). wireless system in halls. 4 Halls of residence Guide 5 Welcome to your new home How do I make the most of my time in halls and settle into my new home? Living in your halls of residence is a fun based on someone’s faith, gender, sexuality, Make yourself at home and exciting time for both you and those disability, or anything else. Neither should This will be your home for at least the next Tips around you. Being part of such a diverse you. We encourage you to try and resolve year, so make an effort to become part of student community is a great opportunity any differences that you have with your the community. This way you’ll get a chance to find out and learn more about the world flatmates independently. If, however, you to escape the student bubble and to make Tips to get along with your flat mates around us. University life and communal are unable to do so, please make use of the friends with a much wider range of people. 1. Be reasonable: if one or some of your living is a new experience for most residents expert support services available across Get to know some of your neighbours and flat mates are less up for going out then and it is perfectly natural to feel nervous all halls every day of the year, every hour of take advantage of the local facilities. On try not to keep them awake all night about being away from home. Try to the day. The Residences Support Service is your doorstep are a huge variety of cafès, with noise.