Global Benchmarking Services Global Estate Measurement Code for Occupiers of Real Estate 12th Edition Summer 2017 Copyright Notice and Licence Policy Please read these terms of use carefully. By accessing and using this document, you are indicating that you have read, acknowledge and assent to be bound by these terms of use. Your use of this document and the proprietary information of Jones Lang LaSalle IP, Inc. or its group companies (collectively, “JLL”) contained in this document is limited only to the use expressly permitted in these terms of use. If, at any time, you do not wish to accept these terms of use, you may not access or use this document (and the information contained in this document) for any purpose. Any terms and conditions proposed by you which are in addition to, or which conflict with, these terms of use are expressly rejected by JLL and shall be of no force or effect. No part of this document may be reproduced or transmitted, in any form or by any means, without the prior written consent of JLL. This document sets out the Global Estate Measurement Code (or the “Code”), which is a proprietary real estate and facilities data classification system developed and owned by JLL. Your use of the Code is limited to your internal benchmarking use only; and the Code may not be used externally or for any other commercial purpose, without the prior written consent of JLL. If you would like to use the Code externally or for any commercial purpose other than internal benchmarking, you must first obtain a licence from JLL. JLL may make licences available to consultants, advisers and other intermediaries to use the Code to design and create environment-related real estate and facilities information products and services. For a licence, please contact Global Benchmarking Services via [email protected]. JLL gives no warranty or representation that the use of the code and this information will achieve any particular result for you. JLL has no liability for any losses, damages, costs or expenses suffered by any person as a result of any reliance on the code and this information. All references to the Code in any document or other media and any authorised reproduction of any part of the Code must fully and prominently acknowledge JLL in the following form: “Source: The Global Estate Measurement Code for Occupiers of Real Estate, ©2017 Jones Lang LaSalle IP, Inc”. II Global Estate Measurement Code for Occupiers 1 Header 27pt Source Sans Pro light 1.1 Header 2 12pt SourceGlobal Sans Pro Benchmarking Semibold Services Body copy 10pt Source Sands Pro Light. Onsedi blabore, sunde sum aut aceperu ntiunt volut omnima voluptio. Itas experia siminti ncidem aut fuga. Et officitas ex eosam quasiment hillaboreius exercit aut plit vel maxim nam im qui odi debis elibus es andam ex expland endaes eic to quam, conseque nisiti aut aut voluptium vellaccus simporiandam rerferitam aceatures simus et qui quos aligendendic tet andis molorae consequamGlobal quam, Benchmarking nulliquodi dit Services eturia (previouslyaut ex ellum MSCI que Globalmagnatet Occupiers) aut ex eatius has been aditam helping quia sinum lab inti ipsumquam et is acerum ullatet ureprestoccupiers facea appraise volenim inventthe performance velest, officiet of their aut buildingsvolore porum and workplacesexcerum num since ea 1995.corum Today, quia cum, officat.Ant unt we are global leaders in performance analytics of business buildings and hold the largest ipsuntiost, excepel millore int volupition corro omnim endempo reribus dolorio. Nem lantis sum faccab in cus.Sintotatecto blantot independent database of occupier performance in more than 50 countries. Our occupier atetur autem et occus ut eos etus aspe rem. Ut velique ne corum qui reni tentibe rumquae cum dolo idebit On re sitenduntet atur? Ilit re clients are from a range of sectors including: finance, insurance, pharmaceutical, media, nis vendelique sumquaeutilities, elentibea legal, il mi, public et untur sector, re, professionalcori ium et voluptasitem. services and Itasretail. experia siminti ncidem aut fuga. Et officitas ex eosam quasiment hillaboreius exercit aut plit vel maxim nam im qui odi debis Global Benchmarking Services (for the rest of the document referred to as GBS) uses the GEMCode as a framework to measure occupier performance in terms of cost and space efficiency, effectiveness, fitness, environmental consumption and impact. Table title 12pt Source Sans Pro Regular Our services include: Heading Heading• Building EfficiencyHeading performance analysis,Heading either multinationalHeading or at countryHeading level Heading Text Text• Workplace EffectivenessText Surveys Text– measuring the impactText of workspace andText Text employeeproductivity Text Text Text Text Text Text Text • Service Baselining – typically used ahead of business change programmes to support Text Text evidence-basedText improvement measurementText Text Text Text Text Text• Market IntelligenceText – for occupiers,Text real estate professionalsText and service providersText who Text need up to date benchmarking data quickly. Text Text Text Text Text Text Text More information about our services can be found at jll. co.uk Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text 1.1 Header 2 12pt Source Sans Pro Semibold Body copy 10pt Source Sands Pro Light. Onsedi blabore, sunde sum aut aceperu ntiunt volut omnima voluptio. Itas experia siminti ncidem aut fuga. Et officitas ex eosam quasiment hillaboreius exercit aut plit vel maxim nam im qui odi debis elibus es andam ex expland endaes eic to quam, conseque nisiti aut aut voluptium vellaccus simporiandam rerferitam aceatures simus et qui quos aligendendic tet andis molorae consequam quam, nulliquodi dit eturia aut ex ellum que magnatet aut ex eatius aditam quia sinum lab inti ipsumquam et is acerum ullatet ureprest facea volenim invent velest, officiet aut volore porum excerum num ea corum quia cum, officat.Ant unt ipsuntiost, excepel millore int volupition corro omnim endempo reribus dolorio. Nem lantis sum faccab in cus.Sintotatecto blantot atetur autem et occus ut eos etus aspe rem. Ut velique ne corum qui reni tentibe rumquae cum dolo idebit On re sitenduntet atur? Ilit re nis vendelique sumquae elentibea il mi, et untur re, cori ium et voluptasitem. 12th Edition Summer 2017 III Users and Contributors In the course of the previous editions, we are delighted to have academics listed below. Any errors or omissions remain, of course, received comments and advice from a rich variety of occupier and the responsibility of GBS. industry organisations, as well as professional associations and ABSA CSC MMA RWE Npower Actium Consult Cushman and Wakefield Morgan Stanley Santander Advanced Workplace Deloitte MWB Group Holdings Savills AECOM Deutsche Bank National Australia Group Severn Trent Water ALLIANZ Discovery Health National Grid Sheffield Hallam University Assicurazioni Generali Driving Standards Agency National University of Ireland, Shell Associates EDF Energy Galway Shire Aegon EDP Nationwide Building Society Siemens AIG Engen Nestlé Six Continents Alcatel Eon Netika Skandia Altys Gestion ERDF Network Rail Skills Funding Agency AMA Alexi Marmot Associates Essilor Novartis Slough Estates Arcadis Faber Maunsell Old Mutual Société Générale AstraZeneca First National Bank Oracle Sodexo Aviva Friends Life Orange Southampton Solent University AXA Gensler Oxford University Press Standard Bank Bank of Ireland GDF Suez PCA Standard Chartered Bank of Tokyo-Mitsubishi GE Pearson Standard Life Barclays Gilead PSA Peugeot Citroën Sulzer BBC GlaxoSmithKline Pfizer Swanke Hayden Connell Bilfinger GVA Global Actifs PISCES Telereal Trillium BIFM Groupama Poste-Immo TFN Group BNP Paribas Real Estate GVA Grimley PricewaterhouseCoopers Thales BP HOK International Property Solutions The Law Society BPCE Hollard Prudential Transnet British Council for Offices HSBC Group Pythagoras Solutions Transport for London BT IBM Qinetiq TSB Bull Icade Radio France UBS Canada Life ING Ramidus Consulting UK Government Property Unit Capita ISS RATP Unilever Carillion Johnson Controls Reed Elsevier United Utilities CBRE JLL Regus University College Dublin Centrica KPMG Remit Consulting University College London Chadwick International L’Oréal Renault University of Reading Cisco Landmark Reuters Valeximm Civil Aviation Authority Legal and General RICS Vivendi Colliers International Libery Group Rider Hunt International Welsh Government Commerzbank Lloyds Banking Group Rio Tinto Western Cape Goverment Co-operative Group London Electricity Roche Z / Yen CoreNet Global MACIF Immo Royal & SunAlliance Zurich Insurance Group Covéa Marsh & McLennan Royal Bank of Scotland Crédit Agricole Metis Royal Mail Credit Suisse MITIE RTE IV Global Estate Measurement Code for Occupiers Preface GBS believes passionately that data helps people make better and Joining JLL will no doubt contribute to the development of more informed decisions. Experience has also taught us that it is as the GEMCode in the area of international space measurement important to ask the right questions as to collect numerous data standardisation and conversions, workplace effectiveness items, and the winning combination of the sound methodology measurement and refinement of FM cost categorisations. We will and accurate data can provide trusted insight for performance also investigate combining the benchmarking with market data. improvement. We look forward to exciting work on updating the GEMCode for the