Invitation to Bid For Appointment for Partner Agency (Vendor 2) For UMANG – Frontend (Revised) (Unified Mobile Application For New-Age Governance) September 2019 4th Floor, Electronics Niketan, 6 CGO Complex, New Delhi 110003 RFP for Appointment of Partner Agency (Vendor 2) for UMANG – FE Invitation to Bid ................................................................................................................................ 0 Part - I ............................................................................................................................................... 1 1 Purpose of the document ........................................................................................................... 1 2 Introduction .............................................................................................................................. 1 2.1 Digital India ...................................................................................................................................1 3 Request for Proposal.................................................................................................................. 2 4 Overview ................................................................................................................................... 2 4.1 UMANG Backend ...........................................................................................................................3 4.2 UMANG Helpdesk ..........................................................................................................................4 4.3 UMANG Client Apps (Frontend) ......................................................................................................4 4.4 UMANG Front-end Key Functionalities and Features .......................................................................6 4.5 UMANG Service Providers ............................................................................................................ 12 5 Scope of Work for Frontend Partner (Vendor 2) ........................................................................ 13 5.1 Transition and Knowledge transfer from existing Partner Agency .................................................. 15 5.2 Service Enablement ..................................................................................................................... 16 5.3 UMANG Website Enhancement and Maintenance ........................................................................ 19 5.4 Operations and Maintenance ....................................................................................................... 20 5.5 Documentation ............................................................................................................................ 21 5.6 Product Management .................................................................................................................. 21 5.7 Playstore Management ................................................................................................................ 22 5.8 Security ....................................................................................................................................... 22 5.9 Frontend App Performance .......................................................................................................... 23 5.10 Convenience Fee .......................................................................................................................... 23 6 Resource Management ............................................................................................................ 23 7 Timelines ................................................................................................................................. 26 8 Roles and Responsibilities ........................................................................................................ 27 9 Commercial Structure .............................................................................................................. 27 9.1 Components of Commercial Structure .......................................................................................... 27 9.2 Duration and extension ................................................................................................................ 30 RFP for Appointment of Partner Agency (Vendor 2) for UMANG – FE 10 Bidding and Evaluation Process ............................................................................................... 30 10.1 Eligibility Criteria.......................................................................................................................... 30 10.2 Evaluation Criteria ....................................................................................................................... 31 11 Service Level Agreements ........................................................................................................ 35 11.1 Severity Levels and Penalty .......................................................................................................... 35 12 Payment Terms and Schedules ................................................................................................. 37 12.1 Ownership ................................................................................................................................... 37 12.2 Payment Schedule ....................................................................................................................... 37 12.3 Liquidated Damages ..................................................................................................................... 37 12.4 Performance Bank Guarantee (PBG) ............................................................................................. 38 End of Part 1 ................................................................................................................................... 39 Part 2 .............................................................................................................................................. 40 13 Instructions to Partner Agency (Vendor 2) ................................................................................ 40 13.1 Tentative Calendar of Events ........................................................................................................ 40 13.2 General Instructions on Bidding Process ....................................................................................... 40 13.3 Interpretation .............................................................................................................................. 40 13.4 Measurements and Arithmetic Conventions ................................................................................. 41 13.5 Ambiguities within RFP ................................................................................................................ 41 13.6 RFP Document Fees ..................................................................................................................... 41 13.7 Response to Partner Agency (Bidder)’s Queries ............................................................................ 42 Table 15 .......................................................................................................................................... 42 13.8 Supplementary Information/ Corrigendum/ Amendment to the RFP ............................................. 43 13.9 Proposal Preparation Costs .......................................................................................................... 44 13.10 NeGD’s Right to terminate the Process ..................................................................................... 44 13.11 Earnest Money Deposit (EMD) .................................................................................................. 44 13.12 Authentication of Bids ............................................................................................................. 45 13.13 Interlineations in Bids .............................................................................................................. 45 13.14 Venue & Deadline for submission of proposals ......................................................................... 45 13.15 Late Bids .................................................................................................................................. 46 13.16 Bid Submission Instructions ...................................................................................................... 46 RFP for Appointment of Partner Agency (Vendor 2) for UMANG – FE 13.17 Mode of Submission ................................................................................................................ 46 13.18 Commercial Proposal ............................................................................................................... 48 13.19 Correction of Error ................................................................................................................... 49 13.20 Prices and Price Information .................................................................................................... 49 13.21 Language of Proposals ............................................................................................................. 50 13.22 Conditions under which this RFP is issued ................................................................................. 50 13.23 Rights to the Content of the Proposal ......................................................................................