ANNUAL REPORT 2016 CONNECTING LIVES IN OUR DIGITAL WORLD Humanising Financial Services RM11.69 billion 13.990% Shareholder Returns New Record High Pre- Common Equity Tier 1 Dividend per Share 52 sen Provisioning Operating Profit Capital Ratio Dividend Yield 6.3% 1978 2006 Pioneered computerisation of First to offer online mobile banking via banking operations in SMS and M2U mobile Malaysia services 2000 2009 First bank in Malaysia Launched Malaysia’s to introduce Internet first wireless mobile Banking with launch of payment terminal Maybank2u (M2U) facility In our rich history of over 56 years, Maybank has gradually built its digital capabilities to better serve its expanding customer franchise and growing regional network. Our digital approach is simple – we offer solutions that ease your banking transactions, help you grow your wealth and pay it forward to your communities, with a click of a button. To us, this encapsulates “Humanising Financial Services”. As a leading financial services group in ASEAN, we have introduced many digital ‘firsts’ for banking solutions in the markets we serve. We also collaborate with technology startups and innovators to conceive disruptive innovation. We aim to create a single integrated financial ecosystem that keeps you connected to what matters to you. We look forward to serving you better, as we continue building our digital foundation in becoming “The Digital Bank of Choice”. 2016 2012 Rollout of First bank in Singapore MaybankPay, to introduce a Smart Malaysia’s first mobile TV application for wallet payment banking and customer engagement services application 2015 Inaugural MaybankFintech event, a first-of-its-kind aimed at funding eligible tech startups and generating FinTech ideas Annual Report 2016 Maybank Group’s Annual Report is our primary report and is supplemented with additional online disclosures for our stakeholders. These include consolidated and separate financial statements. ANNUAL REPORT 2016 SUSTAINABILITY REPORT 2016 The Maybank Sustainability Report 2016 provides a balanced and comprehensive report of the Group’s sustainability performance in relation to issues material to the Group and its stakeholders, and complies with the Global Reporting Initiative (GRI) G4 Guidelines and Bursa Malaysia Main Market CORPORATE BOOK FINANCIAL BOOK Listing Requirements relating to Sustainability Statements in Annual Reports. CONTENTS • Provides a comprehensive assessment • Presents the full set of the of the Group’s performance for 2016 and Group’s and Bank’s audited outlook for 2017. financial statements. • Basel II Pillar 3 Disclosure. REGULATIONS • Companies Act, 1965. • Malaysian Financial Reporting Standards. COMPLIED • Bursa Malaysia Main Market Listing • International Financial Reporting Requirements. Standards. • Companies Act, 1965. • Bank Negara Malaysia Policy Documents and Guidelines. • Financial Services Act, 2013. • Islamic Financial Services Act, 2013. ONLINE www.maybank.com/ar2016 VERSION CROSS Tells you where you can find more information within the reports REFERENCES Tells you where you can find more information online at www.maybank.com You can find this report and additional information about The report will be available at Maybank on our corporate website. www.maybank.com/sustainability 2 Annual Report 2016 ANNUAL GENERAL MEETING OF Thursday, 6th April 2017 MALAYAN BANKING BERHAD 10.00 a.m. Grand Ballroom, Level 1, Sime Darby Convention Centre, Refer to pages 215 to 218 for Annual General 1A Jalan Bukit Kiara 1, Meeting information and Financial Calendar 57 60000 Kuala Lumpur 4 MAYBANK OVERVIEW Chapter MANAGEMENT DISCUSSION Chapter MILESTONES & ACHIEVEMENTS 6 HIGHLIGHTS OF 2016 04 & ANALYSIS: BUSINESS REVIEW 07 Chapter 67 Group Community Financial Services 188 Maybank in the News ORGANISATION OVERVIEW 72 Group Global Banking 193 Maybank in Social Media 01 80 Overseas Operations 195 Event Highlights 2016 • Singapore 202 Awards & Recognition 10 Corporate Profile & Global Network • Indonesia 12 The Maybank Brand • International Chapter 13 Core Values, Code of Ethics & Conduct 90 Group Insurance & Takaful OTHER INFORMATION 14 Group Customer Experience Management 94 Group Islamic Banking 08 15 History, Innovation & Leadership 100 Group Technology 18 Strategic Business Units 103 Group Operations 205 Analysis of Shareholdings 21 Group Corporate Structure 207 Classification of Shareholders 22 Group Organisation Structure Chapter 207 Changes in Share Capital LEADERSHIP & PEOPLE 209 Properties Owned by Maybank Group 05 210 List of Top 10 Properties Owned Chapter by Maybank Group MESSAGE TO SHAREHOLDERS 02 106 Board of Directors 211 Corporate Information 108 Board of Directors’ Profile 212 Group Directory 115 Group Executive Committee 24 Chairman’s Statement 122 Group Shariah Committee 26 Group President & CEO’s Statement Chapter 126 Group Human Capital 09 AGM INFORMATION Chapter MANAGEMENT DISCUSSION Chapter 215 Notice of the 57th Annual General Meeting 03 & ANALYSIS: GROUP REVIEW CORPORATE GOVERNANCE 06 & ACCOUNTABILITY 217 Statement Accompanying Notice of the 57th Annual General Meeting 32 Group Strategy 218 Financial Calendar 38 Economic & Banking Industry Review 140 Statement on Corporate Governance • Form of Proxy and Outlook 160 Additional Compliance Information 42 Key Performance Indicators 161 Statement on Risk Management and 44 Group Financial Review Internal Control 49 Capital Management 165 Audit Committee Report 51 Investor Information 169 Group Risk Management • Investor Relations 175 Group Compliance • Maybank Share 176 Group Shariah Committee Report 60 Financial Performance 177 Sustainability Statement 3 Annual Report 2016 MAYBANK OVERVIEW We are a Leading ASEAN Bank Geographical Footprint A Major Player in the ASEAN Economic Community Maybank is Malaysia’s largest financial services Our home markets are Malaysia, Singapore We are positive about the future of ASEAN. With group with an established presence in the ASEAN and Indonesia. We have presence in 10 ASEAN our footprint across ASEAN and key global financial region. countries with a combined branch network of centres, we are well-positioned to benefit from the 1,156 offices in ASEAN. long-term prospects of the opportunities around We rank fourth by assets among banks in ASEAN the ASEAN region. We also have presence in the international and are the fifth largest Islamic bank globally. financial centres of Hong Kong, Shanghai, London, Net operating income for FY2016 amounted to Myanmar Laos New York and Bahrain with associates in Pakistan RM22.26 billion. (MCB Bank with 1,224 branches) and Vietnam Vietnam Philippines (An Binh Bank with 146 branches). Thailand TOTAL ASSETS Cambodia RM735.96 billion Malaysia Brunei Singapore MARKET CAPITALISATION Indonesia RM83.58 billion Corporate profile & Global Network, pg. 10 Strategic Business Units, pg. 18 Group Strategy, pg. 32 Our Values Maybank2020 Vision and Mission OUR VISION Advancing Asia’s Ambitions With You OUR MISSION Humanising Financial Services We live our T.I.G.E.R. values of Teamwork, Integrity, Growth, Excellence & Efficiency STRATEGIC OBJECTIVES and Relationship Building and adhere to a strict Code of Ethics. Our Maybank2020 Vision and Mission guides our strategic objectives: • The Top ASEAN Community Bank Core Values, Code of Ethics & Conduct, pg. 13 • The Leading ASEAN Wholesale Bank Linking Asia • The Leading ASEAN Insurer • The Global Leader In Islamic Finance • Digital Bank Of Choice Group Strategy, pg. 32 Market Positioning in 2016 Maybank is the leading NO. 1 IN MALAYSIA 736 banking group in Malaysia RM’ billion and ranks fourth in ASEAN 486 490 in terms of assets, loans 486 380 336 and deposits and targets to 294 310 324 237 remain a top 5 player in the 192 151 154 166 regional market. 123 HL BANK RHB BANK PUBLIC BANK CIMB MAYBANK Loans 4TH IN ASEAN Deposits USD’ billion 333 Assets 283 235 240 211 176 181 164 156 152 108 108 109 72 75 CIMB MAYBANK UOB OCBC DBS 4 Annual Report 2016 MAYBANK OVERVIEW Diverse Range of Services Maybank provides a comprehensive range of financial services under three key business pillars: Group Community Financial Services (including consumer banking, SME and business banking), Group Global Banking (including corporate banking, global markets, investment banking, transaction banking and asset management), and Group Insurance & Takaful. These pillars are complemented by their international business operations and Islamic financial services. Established in Head office in Listed on Bursa Malaysia Presence in 20 countries 43,976 Kuala Lumpur, in 1962 and is the including in all 10 1960 Malaysia largest company ASEAN countries employees on the exchange Business Pillars Business Units Developments in 2016 Share of Group PBT International Contribution The contribution of PBT and Includes: • Group Community Financial Group composition of loans from overseas • Consumer Services’ revenue grew 8.4% YoY, 41.9% Community were 22.8% and 43.3% respectively. Financial • Retail SME with overseas contribution at 36.8%. Services • Business Banking • Wealth segments realigned (mid-sized corporates and regrouped under the single Malaysia and SMEs) captainship of Group Wealth Singapore Management to allow business Indonesia strategies to be even more holistic. Others • Continue to standardise regional products and expand marketing Profit Before Tax platforms for cardmembers. pg. 67 4.0% Group Includes: • Group Global Banking’s revenue 8.9% Global • Corporate Banking grew 7.3% YoY supported by 50.2% are embedded within each business