Click. Tweet. Like. citamn.afrc.af.mil @citizenairman @citizenairman Volume 71 No. 4 August 2019 Ready to Roll Enlisted Aircrew Members are Critical to C-130 Hercules Flight Testing Official Magazine of the Air Force Reserve From the Top @ AFRCCommander Chief’s View @ AFRC.CCC NEW LEADERS POISED TO ENHANCING TRUST IS DO GREAT THINGS FOR THE FIRST STEP THE COMMAND TO REFORMING THE The success of any organization and deploying ORGANIZATION depends on its leaders. The Air Force in support of Reserve is comprised of numerous units, U.S. Central In my last commentary, I rolled out three individual lines of and each has its own set of leaders. Some Command. effort – comprehensive readiness, deliberate talent management Lt. Gen. Richard Scobee passes the guidon to Col. Kelli Smiley, the new Lt. Gen. Richard Scobee and Chief Master Sgt. Timothy White meet with manage a section, others helm a num- Healy’s robust Air Reserve Personnel Center commander. Smiley is one of several new and enhancing organizational trust – to align with our strategic Reservists from the 624th Regional Support Group, Hickam Air Force bered Air Force, but all are leaders. We mobility back- senior leaders throughout the command. (Staff Sgt. Katrina M. Brisbin) priorities. Today, I want to focus on LOE3, enhancing organiza- Base, Hawaii. rely on each and every one to conduct ground and his tional trust. our day-to-day operations and provide time at the com- the challenges our Reservists face and During my most recent trip to Indo-Pacific Command, a opportunity to enhance trust in the organization, which directly outstanding support to our Airmen and batant commands make him well suited improve their quality of life. Reserve Citizen Airman asked me what I meant by enhancing impacts recruitment, retention and our ability to meet national their families. to lead our tactical airlift wings. Both the Air Force Reserve Command organizational trust. Originally, I had my own reservations about security objectives as outlined in the National Defense Strategy. Recent promotions and retirements These newly minted commanders join staff and the Office of the Air Force this particular LOE because of its possible connotations, but Every member, past and present, has a story to tell. That story have brought new faces to many of our Maj. Gen. Randall Ogden, who has led Reserve staff have new deputies who pro- here are a couple examples of what I mean by enhancing organi- can be positive or negative depending on the experience the senior command positions, and I would 4th Air Force since March 2017. vide critical leadership behind the scenes. zational trust. member had. A member with an awesome 30-year career can like to take a moment to introduce you to Ogden is a helicopter and tanker Maj. Gen. John Flournoy Jr. has joined Several weeks ago, retired Chief Master Sgt. Frank Batten, taint our image for future members based entirely on a negative the individuals who lead the larger orga- pilot who has commanded at the squad- the command staff and the new deputy the former command chief for Air Combat Command, reached experience in the member’s final year. Likewise, if we course nizations within the Air Force Reserve. ron, group and wing levels. His staff at the Pentagon is Maj. Gen. Hubert out to me about a Reservist he ran into. The Reservist expressed correct where we went wrong, not only do we restore faith with In May, Maj. Gen. Brian Borgen took experience includes tours at the Tanker Hegtvedt. frustration and concern about retirement benefits and entitle- that member, we have the potential of gaining new members. command of 10th Air Force. Airlift Control Center, the headquar- All these individuals are exceptional ments he had not yet received. In turn, members will share their adventure and their positive He is an A-10 pilot who has a rich ters Air Force staff and the joint staff. leaders. They have proven their abilities as For some reason, perhaps it was just coincidental, the Reserv- outcome, even if they endured a few hiccups along the way. operational background. He’s deployed He has deployed as an operations group commanders on multiple occasions and ist felt the necessity to reach outside the command for resolve. Lt. Gen. Scobee tasked me with leading the enlisted force of numerous times and has combat experi- commander and as a deputy director of their experience makes them exception- After personally speaking to the member, I tasked my team for Air Force Reserve Command. That means looking at the hard ence in Bosnia, Iraq and Afghanistan. He mobility forces. ally well prepared for their particular roles action and the issue has since been resolved to the member’s questions, like what does it mean to enhance organizational has commanded at the squadron, group His extensive aerial refueling and stra- within our organization. satisfaction. The trust this member once had in the organization trust. and wing levels and served on the 10th tegic mobility expertise make him a solid I know these individuals will do great has been restored. Although it may be my final line of effort, enhancing organi- Air Force staff. In his most recent assign- leader for 4th Air Force. things for the units they command, the In another example, I recently received two separate inquiries zational trust is the first step to reforming the organization. ment, he was a mobilization assistant at The Air Reserve Personnel Center also Air Force Reserve and our amazing in which Reservists reached out to the Chief Master Sergeant These lines of effort are no different from those of my pre- Air Combat Command. has new leadership. Col. Kelli Smiley Reserve Citizen Airmen. I look forward of the Air Force’s office because they had not received internal decessors or any other current chief taking care of Airmen. I Borgen’s combat experience and his assumed command in June. The personnel to seeing how they will improve their resolve to their individual concerns. simply labeled the bucket of actions we carry out each and every time with ACC make him an excellent center provides critical support to every organizations, enhance readiness across What I’ve discovered is that situations like these often boil day through more effective communication up and down the choice to lead our power projection Reservist and Smiley’s breadth of expe- the command and inspire their Airmen to down to a lack of communication. Here’s my point: When situa- chain of command. forces. rience makes her an ideal fit to lead this reach new heights. ■ tions reach or even bypass my office it’s because in some form or Please continue to share your comments with me at afrc.ccc@ Our newest numbered Air Force organization. fashion members have lost or lack trust in the organization. us.af.mil. It is an honor to be your command chief. ■ commander is Maj. Gen. John Healy, who She has extensive experience at both Regardless of the reason or status, anytime I receive inquiries took command of 22nd Air Force last the Air Force and Air Reserve Personnel like these, I personally look into them. In fact, at my request, month. Centers. She also served at the Pentagon one of my numbered Air Force command chiefs recently met He was previously an adviser at U.S. and has been a squadron commander. one-one-one with a member who expressed some significant European Command. He has flown the She was previously the commander of the concerns with the member’s unit. I have and will continue to C-141, C-5 and was part of the C-17 Readiness and Integration Organization give out my direct line and e-mail and will instruct Reservists to initial cadre. He has been a squadron and and has completed several tours as an RICHARD W. SCOBEE contact me directly regarding issues or concerns involving them TIMOTHY C. WHITE JR. vice wing commander. He has extensive IMA. Lieutenant General, USAF or their family members. Chief Master Sergeant, USAF staff experience serving at the Pentagon Having served in multiple statuses Chief of Air Force Reserve Although an inquiry may or may not be resolved in the mem- Senior Enlisted Advisor to the Chief of Air Force Reserve and the Tanker Airlift Control Center makes Smiley well suited to understand Commander, Air Force Reserve Command ber’s favor, I’m still going to look into it. It provides me with an Command Chief Master Sergeant, Air Force Reserve Command 2 // August 2019 August 2019 // 3 www.citamn.afrc.af.mil Leadership Staff Table of CONTENTS Gen. David L. Goldfein Chief of Staff, United States Air Force Lt. Gen. Richard Scobee Commander, Air Force Reserve Command FEATURED STORIES NEWS & PEOPLE Chad Gibson Acting Director of Public Affairs, Staff Sgt. Keifer Bowes Master Sgt. Stephen Schester Swift Response Air Force Reserve Command Reserve airlift squadron delivers during European exercise 06 Magazine Staff Bo Joyner Out with the Old Editor, Public Affairs, Aircrews get new anti-smoke goggles Air Force Reserve Command 10 Tyler Grimes Post-9/11 GI Bill Staff Writer, Public Affairs, Changes coming to transfer of education benefits Air Force Reserve Command 12 Anthony Burns and Jonathan Migel Graphic Designers, Public Affairs, Finding Closure Air Force Reserve Command Deployment helps Reservist connect with family 18 Contributing Writers Master Sgt. Ted Daigle, Cynthia Griggs, Master Travel Made Easy Sgt. Jessica Kendziorek, Col. Ann Knabe, Lt. Reservist plays major role in new discount travel web site Col. Christine D. Millette, Master Sgt. Stephen 21 Schester and Jamal Sutter ARPC News Citizen Airman magazine (ISSN No.