JOB DESCRIPTION & PERSON SPECIFICATION SERVICE AREA: Culture POSITION NO: SECTION: Museums GRADE: 6 JOB TITLE: Community Engagement DATE PREPARED: November 2019 Officer EVALUATION DATE: 05/12/2019 JE NUMBER: HCL168 BACKGROUND: Hull: Yorkshire’s Maritime City Hull: Yorkshire’s Maritime City – HYMC is a heritage led regeneration project that will preserve the city’s maritime assets and move Hull forward as a world class visitor destination. The Project will connect local people and visitors with Hull’s unique maritime history. This will be achieved through the redevelopment of four historic sites: the Hull Maritime Museum, the North End Shipyard, the Arctic Corsair and the Spurn Lightship. An important part of the project’s work is to involve local individuals and communities in as widely as possible and to help to promote skills, learning and employment opportunities across the city. DIGNITY AT WORK: To show, at all times, a personal commitment to Looked after Children and treating all customers and colleagues in a fair and respectful way, which gives positive regard to people’s differences and individuality (for example, gender, gender identity, nationality or ethnic origin, disability, religion or belief, sexual orientation, age). Assists in ensuring equal access to services and employment opportunities for everyone and promotes the Company’s Equal Opportunities in Employment Policy. PURPOSE: To plan, develop and manage outreach working with target audiences in the wider community across Hull and region. Manage & deliver outreach and community engagement projects with internal and external partners. Monitor, evaluate & report on this work in line with the HYMC Activity Plan and NLHF requirements and to act as the internal champion for the local community in the development and delivery of the HYMC project. Develop strong external partnerships in the community to inform the work of the project and wider service. 1 PRINCIPAL ACCOUNTABILITIES: Please note decision making must be included within the Principal Accountabilities 1. Define, develop and coordinate effective means of working with local communities in the development of the HYMC Project Action Plan. Act as internal community champion with every area of the service. 2. Share best practice and train internal teams in effective community engagement practices, 3. Lead on community engagement activities, ranging from simple contributions by local communities, to co-produced and community-led programmes, as defined by the HYMC Activity Plan and board 4. Facilitate HYMC’s engagement programme, and feedback learning and insight to other staff , supporting digital programmes and contributing to social media activities 5. Working closely with museums staff to ensure all community engagement activity and programmes are developed in accordance with appropriate best practice. Ensuring the work complements the activity undertaken in delivery of the NPO business plan. 6. Keeping up to date with all relevant initiatives and the latest research to ensure best practice in community engagement in the service 7. Develop a wide ranging community network to raise the profile of HYMC amongst local communities 8. Research and develop knowledge and insight about local communities and their needs/motivations in order to inform the development of project activities 9. Work closely with the digital and marketing team to support the development of appropriate and effective marketing and communications activity to reach under- represented communities 10. Representation of the project in external forums, presenting at conferences and participating in specialist networks 11. To develop strong and lasting partnerships with community groups across the city by working with Learning Officers, Curators and volunteers ensuring an on-going programme of consultation & evaluation takes place to inform development of the project and wider service 12. Help the project lead and director to maintain good relationship with key bodies and ensure key compliance with funders such as NLHF, Hull City Council, Arts Council England etc. 13. To manage a delegated budget and any externally funded projects for which you are a team leader, in line with service financial regulations 14. To report on community engagement activity and performance as required by the HYMC Activity Plan 15. Supervise and manage trainees, students, volunteers and freelance/temporary project staff as necessary 16. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull Culture and Leisure, as your employer and you as an employee of the company. In addition to the Company’s overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Company’s Corporate H&S policy. GENERAL: The above principal accountabilities are not exhaustive and may vary without changing the character of the job or level of responsibility. The postholder must be flexible to ensure the operational needs of the Company are met. This includes the undertaking of duties of a similar nature and responsibility as and when required, throughout the various work places in the Company. 2 DIMENSIONS: All sections should be completed – if there aren’t any state ‘none’ 1. Responsibility for Staff: No direct management responsibility for staff Responsible for up to 30 volunteers. Responsible for other members of staff as allocated for projects 2. Responsibility for Customers/Clients: Responsible for programming and outreach for over 40,000 users Responsible for the management of the project’s relationship with target audiences as well as with a wide range of community & maritime heritage groups 3. Responsibility for Budgets: Manages the community outreach element of the overall HYMC Activity Plan budget.(£30- 50k). 4. Responsibility for Physical Resources: Office supplies and equipment WORKING RELATIONSHIPS: All sections should be completed – if there aren’t any state ‘none’ 1. Within Service Area/Section: HYMC staff Heritage Learning Staff Hull Museums, gallery and archive staff including curators, front of house and technical teams 2. With Any Other Company Areas Support Services HCC Corporate Marketing HCC The press office HCC Area Teams 3. With External Bodies to the Company Funders (NLHF,ACE etc) Partner organisations (Universities/colleges, charities, local businesses, sector organisations) Creative partners Maritime heritage organisations Community organisations and associations 3 ORGANISATION CHART: Audience & Engagement Manager Volunteer Manager Schools and Community Community Engagement Learning Officer Officer Tick relevant level for each category Supporting Information Not applicableNot Low Moderate High Very High Intense (if applicable) PHYSICAL DEMANDS: X Physical Effort and/or Strain – Likely to involve a fair (tiredness, aches and pains over N/A amount of ‘out of hours’ and above that normally incurred in work a day to day office environment). WORKING CONDITIONS: X Working Conditions – (exposure to objectionable, uncomfortable or N/A noxious conditions over and above that normally incurred in a day to day office environment). EMOTIONAL DEMANDS: X Exposure to objectionable situations over and above that normally incurred in a day to day office environment. 4 Tick List relevant code/s* PERSON SPECIFICATION column The information listed as essential (the column that is shaded) is used as part of the job evaluation process. The requirements identified as desirable are used for recruitment purposes only. *Codes: AF = Application Form, I = Interview, CQ = Certificate of Qualification, R = References (should only be used for posts requiring DBS’s), T = Test/Assessment, P = Presentation Essential Desirable How identified 1. Qualifications: First degree in culture relevant subject or equivalent experience X QC Numerate and literate to o-level standard in maths and English X AF I 2. Relevant Experience: Experience of developing and delivering community engagement X AF I R initiatives in a relevant setting Experience of working with a range of audiences including young X AF I people, families with children and adults in a community environment Experience of working within the cultural/museum sector and an X AF I enthusiasm for science, technology, heritage and natural sciences and the arts Experience of developing and delivering evaluation strategies X AF I including reporting impacts 3. Skills (including thinking challenge/mental demands): Ability to work in a team and develop strong working X AF R I relationships inside and outside the team to achieve common goals IT literate and familiar with the use of MS office including X AF I databases (likely to be intermediate ability level or above) Customer focussed, always considering the needs of the X AF I customer first Must be a good team worker assertive and enthusiastic, X AF I diplomatic and polite Advocacy skills to represent the needs of the community to other X I R staff Excellent collaboration and persuading/influencing skills X I R 4. Knowledge: Good knowledge and contacts within the voluntary and X AF I R community group sector, preferably those in the Hull & Humber region Knowledge of community engagement and development practice X I R Knowledge of potential sources of external funding for X I R community engagement and participation Awareness of current best practice in community engagement in X I R museums and arts organisations