Call Management System (CMS) R19.1.0.x Release Notes Issue 2.3 October 5, 2020 CMS R19.1.0.x Release Notes TABLE OF CONTENTS 1. PURPOSE ...................................................................................................... 3 2. DOCUMENT CHANGE HISTORY ..................................................................... 3 3. 19.1.0.1 SERVICE PACK INFORMATION ......................................................... 4 3.1 ENHANCEMENTS IN 19.1.0.1 ..................................................................................................................................... 4 3.2 BUG FIXES 19.1.0.1 ................................................................................................................................................ 4 CMS Server Bug Fixes ........................................................................................................................................... 4 CMS Web Fixes 19.1.0.1 ....................................................................................................................................... 5 PC Client fixes 19.1.0.1 ......................................................................................................................................... 5 3.2 KNOWN ISSUES IN 19.1.0.1 ...................................................................................................................................... 6 3.3 LINUX RPM UPDATE PROCEDURE ............................................................................................................................... 6 4. CMS R19.1.0.0 FUNCTIONALITY .................................................................... 6 4.1. CMS R19.1.0.0 CMS PLATFORM SUPPORT ........................................................................................................ 6 4.2. NEW CMS FEATURES IN R19.1.0.0 ................................................................................................................... 7 4.3. WEB CLIENT NEW FEATURES IN 19.1.0.0 ........................................................................................................... 7 4.4. BUGS FIXED IN R19.1.0.0 ................................................................................................................................ 8 CMS Server fixes ................................................................................................................................................... 8 Web Client fixes .................................................................................................................................................... 9 PC Client fixes ....................................................................................................................................................... 9 5. DEPLOYMENT NOTES .................................................................................... 9 R19.1.0.0 - ONLY ONE OVA FILE PROVIDED ...................................................................................................................... 9 R19.1.0.1 – TWO OVA FILES ARE PROVIDED ..................................................................................................................... 9 6. CMS CONNECTORS ..................................................................................... 10 7. SOFTWARE DOWNLOAD INFORMATION..................................................... 11 APPENDIX A: PATCH INSTALLATION INSTRUCTIONS ......................................... 11 APPENDIX B: LINUX RPMS INCLUDED IN CMS R19.1.0.1 .................................... 12 October 5, 2020 2 CMS R19.1.0.x Release Notes 1. Purpose The release notes provide summary information about the GA version of the Call Management System (CMS) R19.1.x software. The release notes include last minute information that is not incorporated into the standard documentation as well as a very high level description of the release content. For details about the features included in CMS R19.1.x please see the product documentation posted at http://support.avaya.com. The following table provides software acquisition information for the CMS R 19.1 software: Product Software Acquisition Required Patch or PSN Call Management All software upgrades from pre-CMS 19.1.0.0 to 19.1.0.1 must perform a Please note a different System CUE upgrade. Software upgrade from CMS 19.1.0.0 to 19.1.0.1 can OVA file is required for R19.1.0.1 perform base load upgrades. use with AWS. See section 6.1.1 and caveat described in If customers are running a pre-19.1.0.0 CMS on one of the supported section 6.3 for details. physical servers (Dell R630, Dell R730, HPE 380 G9, and HPE DL20 G9) an A1S design and order is required to upgrade to CMS 19.1.0.0. If customers have a virtual deployment of CMS, the CMS R19.1.0.1 OVA file can be acquired from PLDS. This includes CMS deployments on the Avaya Solutions Platform (ASP) servers. CMS Supervisor Web – Included with CMS Software acquired as noted None above. CMS Supervisor PC Client– The following CMS Supervisor PC Client, None Terminal Emulator and Network Reporting releases are available: CMS Supervisor PC Client R19.1 NB.10 CMS Terminal Emulator R19.1 NB.07 CMS Network Reporting R19.1 NB.07 CMS Supervisor PC Client R19.1 NB.07 is backward compatible with all CMS R19.x and R18.x deployments. CMS Linux RPM Update Version 1 Description provided in Section 3.3 2. Document Change History Issue Number Date Comment 1.0 24 February 2020 Initial Version 2.0 25 May 2020 Update with information about R19.1.0.1 Service Pack 2.1 20 July 2020 Update Supervisor PC client with bug fixes in version NB.08. See section 3.2 for details October 5, 2020 3 CMS R19.1.0.x Release Notes 2.2 31 August 2020 Update with Information about CMS Linux RPM Update for R19.1.0.1. 2.3 5 October 2020 New version of PC Supervisor available (NB.10). See section 3.2 ‘PC Client Fixes’ for details. 3. 19.1.0.1 Service Pack Information 3.1 Enhancements in 19.1.0.1 The following CMS Server enhancements are available in this service pack: • CMS Server encryption passphrase management improvements. Beginning with 19.1.0.1 two passphrases are supported. CMS will ship with default values for both passphrases. Customers must take specific action to change both default passphrases. See the CMS 19.1 Deployment document for details. • Update to Linux 7.8. This includes the latest RPMs, including security updates. See the appendix B for a list of all RPM versions included. The following Web Client enhancements are available in this service pack: • Tenant Access Permissions feature. This feature is available for tenant users when multi- tenancy feature is installed. This feature provides the ability to view: Tenant Access, Tenant ACD Access, Tenant Feature Access, Tenant Main Menu Addition Access, Tenant Split/Skill Access, Tenant Trunk Group Access, Tenant User Data, Tenant VDN Access, Tenant Vector Access. These capabilities can be accessed with the ‘Administration’ tab, under the ‘Tenant Access Permissions’ option. • System Setup feature. This feature provides the ability to configure the following: CMS State, Data Collection, Data Storage Allocation, Data Summarization Time Zone, Data Summarizing, Main Menu Addition, Free Space Allocation, Pseudo-ACD Setup, Storage Intervals, and Switch Setup. This capability can be accessed with the ‘Administration’ tab, under the ‘System Setup’ option. • Maintenance Feature. This feature provides the ability to configure or view the following: Backup/Restore Devices, Printer Administration, Report Administration, Connection Status, ACD Status, Archiving Status, Firewall Status, and Reports: ACD Admin Log and Error Log. This capability can be accessed with the ‘Administration’ tab, under the ‘Maintenance’ option. 3.2 Bug Fixes 19.1.0.1 CMS Server Bug Fixes The following server bug fixes are in this service pack: • Fixed issue with AWS deployments in 19.1. The 19.0.0.0 OVA file could not be deployed in AWS. This problem is resolved in 19.1.0.1 with a new OVA file specifically for use with AWS. October 5, 2020 4 CMS R19.1.0.x Release Notes • When changing user feature permission not as cms/cmssvc, even though the password field is not modified, users get error message about password modification. The erroneous error message is removed. • Fixed issue with report inputs when VDN range entry is greater than 11 digits. VDNs greater than 11 digits always failed tenant permission check. Correct tenant permission check for 11-digit VDNs entries now takes place. • Fixed integrated report issues: skill state column used twice in the same table and using the inputted CWC value. • Fixed issue with auto unlocking after disk added to system. After a disk is added to the system, auto unlocking now works correctly as configured (enabled or disabled) on subsequent reboots. • Fixed issue with adding disk to CMS on an AWS system. A hard disk added in the AWS console can now be correctly added to Informix dbspace with dbinit.sh add_disks. • Fixed extraneous elog entries for CMS on an AWS system. Extraneous hourly warnings to elog have been eliminated. • ECH processing no longer, occationally, leaves a defunct process running. • Updated CMS help to correctly describe password policy. CMS Web Fixes 19.1.0.1 The following CMS Web Client bug fixes are in this service pack: • Change Agent Skills now shows Dictionary name when it exists. • Change Agent Skills drop down list shows all skills the user has permission (write). • Change password now correctly manages passwords that contain a “$”, “$$”, and