intelligent analytics Ralphs Implements Irisys Queue Intelligence to deliver a faster checkout experience Ralphs Organisation: Ralphs, Kroger Co. subsidiary Industry Sector: Retail, grocery Geography: United States Service Solution: Queue Intelligence™ System Ralphs Organisation Solution implemented the Irisys Queue Ralphs is a major supermarket Ralphs, implemented the Irisys Management chain and the market leader in Queue Management solution as solution as part of Southern California. Ralphs has part of an overarching an overarching been somewhat of a grocery corporate mission to improve corporate mission pioneer, introducing selfservice service delivery by reducing wait to improve markets with checkout stands, times at the checkout. Ralphs, like service delivery by employing distinguished its parent Kroger, branded the reducing wait times architects to design their stores system ‘QueVision.’ The system at the checkout. and experimenting with new uses a combination of supermarket formats. In 1997, unobtrusive thermal image the Ralphs Grocery Company was sensors and analytics to optimize sold to Fred Meyer, Inc., and in staffing levels at the front end. 1998 Fred Meyer merged with Based on the number of people The Kroger Company of in the store, it determines how Cincinnati, Ohio. many cashiers should be staffed now – and predicts how many Business issue cashiers will be needed in 15 minutes and 30 minutes One rising service metric within – to achieve a predetermined the grocery industry is speed-of- service level. checkout – an issue that features year after year in consumer “It works very well,” Ralph’s surveys. As a result, retail spokeswoman Kendra Doyel technology queue control, reported. “It uses a very in-depth queuing systems and queuing algorithm to determine how many management systems have been people we have at a register very much at the forefront of now and how many we’ll need initiatives to resolve this later.” problem. www.irisys.net/queue-management-systems Business benefits The deployment of Irisys Queue Management deployment has reduced wait times from an average of four minutes to less than 30 seconds across the Kroger family of stores. In addition to improving retail customer service, it has also earned Kroger major industry recognition, with its faster checkout initiative recently being ranked No. 3 among the InformationWeek Elite 100 listing of the top business technology innovators in the United States. ...ranked No. 3...among the InformationWeek Elite 100 listing of the top business technology innovators in the United States. InfraRed Integrated Systems Limited IRISYS Americas Park Circle, Tithe Barn Way, Swan One Glenlake, Parkway, Suite 700 Valley, Northampton, NN4 9BG Atlanta, GA 30328 United Kingdom USA T +44 (0)1604 594 200 T +1 678 638 6248 F +44 (0)1604 594 210 E [email protected] E [email protected] www.irisys.net www.irisys.net © 201 6 InfraRed Integrated Systems Limited (Irisys). No part of this publication may be reproduced without prior permission in June 201 6 writing from Irisys. Whilst Irisys will endeavour to ensure that any data contained in this document is correct, Irisys do not guarantee IPU 40556 its accuracy or accept liability for any reliance on it. Irisys reserve the right to change the specification of the products and Issue 3 descriptions without notice. Prior to ordering products please check with Irisys for current specification details. Irisys products may be protected by patents. All brands, products and names are acknowledged and may be trademarks or registered trademarks of their respective holders..